Legal Counsel

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Support global procurement efforts by reviewing and negotiating a wide variety of inbound commercial contracts, including professional service agreements, SaaS subscriptions, on-prem software licenses, and product agreements.
• Serve as an important liaison between ServiceNow’s business units and the Legal Department with regards to procurement of goods and services.
• Provide advice on procurement contract matters and enhance the legal review process and improve templates.
• Support the continuous improvement of standard forms of agreement, playbooks, and legal processes.  
• Work on matters with high visibility to support key strategic business objectives, including worldwide education of legal and business teams regarding procurement, privacy and security issues, contract interpretation and dispute management best practices.
• Support ServiceNow’s culture of innovation by preserving the value of ServiceNow’s intellectual property and proprietary information.
• Proficient drafting and legal technical skills, with keen attention to detail.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Law degree and an active license to practice law.
• 5+ years of relevant legal experience, including working at an in-house legal department.
• Significant experience in negotiation of complex procurement contracts and related matters, including master agreements, statement of works, order forms, and data protection agreements.
• The ability to manage global process change to mature procurement risk management and drive execution of strategic objectives.
• Exceptional critical thinking abilities and must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.
• The ability to effectively communicate legal recommendations and analysis to business teams across the enterprise, building a reputation as a valued business partner providing practical, business-oriented guidance.
• Excellent interpersonal and communication skills, including the ability to foster trust, respect, and collaboration with internal clients.
• A desire to make a positive impact within a quickly growing organization.
• The ability to be a self-starter and to prioritize workloads to set goals and meet deadlines.

Preferred Qualifications

• Software and technology, including artificial intelligence, industry experience highly desirable.
• Understanding of data privacy and security and commercial law related to procurement.
• Prior experience as a procurement attorney with exposure to reviewing purchase agreements for various goods and services, such as software, data center infrastructure, construction, contingent workers, employee benefits, tax and audit services, and marketing. 
• Demonstrated experience drafting and negotiating a variety of commercial agreements and supporting multiple business units.
• Flexibility to work evenings to partially support U.S. time zone.
• A love of learning new things, great judgment, and a fantastic sense of humor.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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