Program Associate – Academic Partnerships

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is currently seeking a Program Associate - Academic Partnerships who will work to execute on our Academic Partnerships Strategy with global public and private Higher Education institutions for external consumer talent. We strive to close the opportunity gap by preparing learners to thrive in careers shaped by continuous technological change and the need for digital skills . Through our university curriculum integration programs, we invest and build delivery capability of faculty and offer programs to students thereby meaningfully improve their lives, communities, and workplaces. We're creating new opportunities for both technical and non‑technical talent, to help more people advance into higher‑paying roles across our ecosystem, regardless of their background.

What you get to do in this role:

• Execute the strategy and management of national, regional Academic Partnerships as assigned. Focus areas; United States & Canada
• Evangelize Academic Partnership Program strategy, program management, providing value proposition.
• Adhere to the international partnership process requirements for assigned institutions: researching needs, securing executive sponsorship with the Academic Partnerships Program Director, developing proposals, and negotiating contracts.
• Closely work with university management team and their professors/adjunct instructors.
• Be a trusted advisor and guide through the Academic Partnership onboarding process.
• Supervise the Academic Partnership Program life cycle (Student enrollment, Student learning completion)
• Troubleshoot issues with rosters, enrollment, training instance, labs, certification vouchers etc.
• Report on assessment and health of the assigned academic partnership relationships including KPIs

• Maintain metrics, dashboard, data analysis.

To be successful in this role, we need someone who has:

• 0-1 year experience in working in University Offices and working with student populations (Advancement, Admissions, Technology)
• Project management mindset, a passion for detail, exceptional organizational and time management skills
• Experience working across a range of cultures and working with global programs
• Commitment to justice, inclusivity, and equity
• Ability to accept feedback graciously and integrate it into system/process improvement.
• High degree of autonomy, versatility, personal initiative, intrinsic motivation, and self-management skills
• Experience working collaboratively and effectively on diverse teams or with a diverse range of people
• Knowledge of and/or ability to interface with U.S. and international academic institutions and their cultures
• High level of flexibility, creativity, and dependability
• Effective networking and cross functional connectivity skills

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $95,500 - $138,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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