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Sr Enterprise Account Executive - job 1 of 3

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

  • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
  • Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
  • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
  • Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

  • 10+ years of sales experience within software OR solutions sales organization
  • Experience establishing trusted relationships with current and prospective clients and other teams
  • Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
  • Experience achieving sales targets
  • The ability to understand the "bigger picture" and our plans around IT
  • Experience promoting a customer success focus in a "win as a team" environment
  • Willingness to travel up to 50%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$150000 / YEARLY (est.)
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$120000K
$180000K

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What You Should Know About Sr Enterprise Account Executive, ServiceNow

Ready to take your career to the next level? As a Sr Enterprise Account Executive at ServiceNow, you will be at the forefront of driving new business sales revenue through our cutting-edge SaaS license model. Based at our vibrant Austin office, you'll be engaging with multiple C-suite personas including CFOs and CIOs across various industries to help them navigate their IT roadmaps. This role involves more than just sales; you'll develop strategic relationships and map out effective account strategies while leading a talented virtual team of Solutions Consultants, Supported Specialists, and more. Your job will be to understand your customers’ unique business needs and advise them on tailored solutions using ServiceNow's innovative AI-enhanced technology. If you have a knack for negotiating deals, meeting sales targets, and fostering long-term relationships within the tech landscape, we would love to see you on our team! Embrace the unique opportunity to work remotely while collaborating with a diverse group of talented individuals whose mission is to make the world work better for everyone. Join us on this exciting journey at ServiceNow—where your ambition and innovative spirit will thrive.

Frequently Asked Questions (FAQs) for Sr Enterprise Account Executive Role at ServiceNow
What are the main responsibilities of the Sr Enterprise Account Executive at ServiceNow?

The Sr Enterprise Account Executive at ServiceNow is responsible for driving new business sales revenue through strategic account and territory planning. This includes engaging with C-suite executives, developing relationships, and orchestrating account strategies across a virtual team. You will also act as a trusted advisor to clients, advising them on how ServiceNow’s solutions can enhance their IT initiatives.

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What qualifications are needed for the Sr Enterprise Account Executive position at ServiceNow?

A successful candidate for the Sr Enterprise Account Executive role at ServiceNow should have over 10 years of sales experience in a software or solutions sales environment. Establishing strong relationships with clients, achieving sales targets, and possessing a thorough understanding of IT businesses are essential. Familiarity with customer success and a collaborative mindset are also critical.

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How does ServiceNow support diversity in hiring for the Sr Enterprise Account Executive role?

ServiceNow is committed to inclusivity and diversity, encouraging candidates from all backgrounds to apply for the Sr Enterprise Account Executive position. They welcome non-traditional career paths and believe that unique experiences enhance team dynamics and innovation.

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What is the travel requirement for the Sr Enterprise Account Executive position at ServiceNow?

The role of Sr Enterprise Account Executive at ServiceNow requires a willingness to travel up to 50%. This travel is essential for building and nurturing client relationships effectively and engaging in field-based sales activities.

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How does ServiceNow ensure an inclusive recruitment process for the Sr Enterprise Account Executive role?

ServiceNow strives to create an accessible experience for all applicants. They offer reasonable accommodations for candidates during the application process and are committed to fair consideration of all qualified applicants regardless of their backgrounds.

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Common Interview Questions for Sr Enterprise Account Executive
How do you approach building relationships with C-suite executives?

When building relationships with C-suite executives as a Sr Enterprise Account Executive, it's crucial to understand their business objectives. Engaging in thoughtful conversations, demonstrating genuine interest in their challenges, and providing tailored solutions based on ServiceNow's offerings can establish trust and rapport.

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Can you describe a successful sales strategy you've used in the past?

A successful sales strategy for a Sr Enterprise Account Executive often involves a mix of thorough market research, targeted account planning, and strategic communication. Engaging different business units within an organization and illustrating how ServiceNow can add value will resonate well with potential clients.

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What tools and techniques do you use for prospecting new clients?

Successful prospecting involves leveraging various tools and platforms like CRM systems, LinkedIn, and industry-related events to identify and engage potential clients. A combination of outbound outreach and inbound strategies can be effective in generating leads for the Sr Enterprise Account Executive role at ServiceNow.

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How do you handle objections from potential clients?

To effectively handle objections, it's important to listen actively and empathize with the client's concerns. Addressing those objections with data, testimonials, or case studies that highlight ServiceNow's success in similar situations can help overcome resistance and move the conversation forward.

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What role does teamwork play in your sales process?

Teamwork is invaluable in the sales process. Collaborating with Solutions Consultants and Marketing can lead to more cohesive and effective strategies. As a Sr Enterprise Account Executive, leveraging the expertise of your team to create comprehensive proposals is key to closing deals successfully.

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Describe a time you exceeded your sales targets.

Exceeding sales targets often comes from a mix of planning and execution. For instance, by identifying a key industry trend early, I tailored our outreach strategy to potential clients by offering relevant solutions from ServiceNow, resulting in surpassing quarterly targets significantly.

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How do you keep up with industry trends relevant to your role?

Staying updated with industry trends as a Sr Enterprise Account Executive involves reading industry publications, attending webinars, and participating in professional networks. Engaging with peers and thought leaders can provide insights that help inform how ServiceNow's solutions can meet emerging client needs.

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How would you adapt to a rapidly changing sales environment?

Adapting to a rapidly changing sales environment means staying flexible and open to new techniques or tools. Regularly evaluating your strategies and incorporating feedback helps ensure alignment with market demands and client expectations, particularly important in a technology-driven sector like ServiceNow.

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What is your approach to account management post-sale?

Post-sale account management is crucial for long-term client relationships. It's essential to check in regularly, provide updates about new features or enhancements, and consult with clients to ensure they're getting the most out of ServiceNow's solutions, fostering a continuous partnership.

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What motivates you as a Sr Enterprise Account Executive?

As a Sr Enterprise Account Executive, motivation often stems from the impact of your work on clients' businesses. Knowing that your solutions drive efficiency and innovation for organizations inspires continued efforts to excel and achieve sales targets while fostering positive business relationships.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 24, 2024

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