CRM Manager Indian Subcontinent

As a CRM Manager at SGS, you'll primarily focus on selling bluesign services to various stakeholders in the textile sector, such as manufacturers and brands in Turkey. Your responsibilities will also include establishing and maintaining robust customer relationships, assisting clients in the implementation of the bluesign® system, attending trade shows, and supporting CRM activities across regions.

To qualify for the CRM Manager position at SGS, candidates should have a minimum of 10 years of established experience in the textile manufacturing industry. A profound knowledge of the textile supply chain and familiarity with environmental performance indicators is crucial. Furthermore, excellent people skills and sales experience with a hunter mentality are essential for success in this role.

Experience in the textile manufacturing chain is vital for a CRM Manager at SGS. A strong background with more than 10 years in the field, combined with knowledge of the textile supply chain and EU regulations, will give you an edge. Additionally, having great contacts within the local textile industry can significantly enhance your effectiveness in this role.

Networking skills are incredibly important for a CRM Manager at SGS, as the role involves developing and maintaining relationships with various stakeholders in the textile sector. Your ability to connect with potential and existing customers and organizations will directly impact sales performance and customer satisfaction.

The working environment for a CRM Manager at SGS is hybrid and multicultural. This means you'll have the flexibility to work both remotely and on-site, collaborating with a diverse team committed to enabling a better and safer world through our high standards of quality and integrity.

When establishing customer relationships, I focus on understanding the unique needs of each client. I engage with them through open communication, setting clear expectations, and being responsive to their inquiries. By attending industry events and networking proactively, I build trust and rapport that lead to lasting partnerships.

To sell bluesign services, I would identify the specific needs and pain points of potential clients in the textile sector. Utilizing case studies and success stories, I demonstrate the benefits of adopting the bluesign® system, emphasizing sustainability and market competitiveness to showcase its value.

Keeping customer data organized involves utilizing CRM software effectively. I regularly update records with new information and communication logs, and I conduct periodic reviews to ensure data accuracy. This practice allows for seamless coordination of customer activities and targeted communication.

I have considerable experience working across different markets, where I facilitate CRM activities by leveraging regional insights and tailoring strategies to fit local cultures and practices. This adaptability has helped in creating effective cross-border partnerships and boosting customer engagement.

Supporting the Technical Service team effectively requires close collaboration. I would ensure that all relevant customer information is communicated, assist in the preparation of assessments, and be present during on-site visits, helping to maintain high service standards and support customers in implementing necessary systems.

I utilize various CRM tools such as Salesforce or HubSpot, which help to manage customer relationships, track communications, and analyze sales data, allowing me to identify trends and improve outreach efforts efficiently.

I make it a point to stay informed about market trends and competitors through various channels, such as industry publications and networking. Regular feedback sessions with my team also help in assessing our competitive standing, allowing us to adapt our strategies effectively.

I prioritize metrics such as customer acquisition costs, conversion rates, sales growth percentage, and customer retention rates. These are key indicators of sales performance and help to adjust strategies as necessary for ongoing improvement.

Training customer personnel involves creating tailored training sessions that address their specific needs. I would use a mix of presentations, hands-on demonstrations, and feedback sessions to ensure that they understand the bluesign® system thoroughly, encouraging engagement and retention of information.

For effective online networking, I leverage platforms like LinkedIn to connect with industry professionals and participate in relevant discussions. Sharing insightful content and engaging with others’ posts helps me build a strong professional network while enhancing visibility in the textile sector.