Account Coordinator

As an Account Coordinator at SHIFT, your key responsibilities include tracking media trends relevant to clients, making actionable recommendations for media presence, handling logistical tasks to keep projects on track, creating client reports, and maintaining databases on shows and awards. You'll also be involved in writing pitches and social media content, and actively participating in brainstorming sessions with your team.

To qualify for the Account Coordinator role at SHIFT, you should have some internship experience in an agency setting, with a preference for tech-related experience. Strong oral and written communication skills are essential, alongside critical thinking and creativity. Additionally, a thirst for learning and self-improvement is highly valued.

At SHIFT, we believe in the professional development of our Account Coordinators. Opportunities for career advancement are frequent, and we encourage self-improvement through training and certifications. We're committed to helping you sharpen your skills, including providing resources for mastering tools like Google Analytics and Google’s keyword tools.

SHIFT boasts a small agency culture within a larger network, which fosters a supportive and collaborative environment. As an Account Coordinator, you will be encouraged to speak up, share ideas, and contribute to team success. We aim to create a workplace where everyone can thrive while actively collaborating towards common goals.

As an Account Coordinator at SHIFT, you'll enjoy a comprehensive benefits package including competitive salary, generous PTO, flexible work options, and performance bonuses. We provide technology stipends, 401k contributions that vest immediately, comprehensive health coverage, and many opportunities for community engagement and professional development.

Be prepared to share specific tasks from internships or previous roles that align with the responsibilities of an Account Coordinator. Highlight instances where you tracked media trends, created reports, or wrote content that contributed to a team's success.

Discuss your organizational skills and strategies for prioritizing tasks. Share examples of how you've managed competing deadlines and ensured that projects stay on track, emphasizing your proactive approach.

Take time to research SHIFT before your interview. Mention specific clients or campaigns that resonate with you and demonstrate your understanding of the company’s mission, culture, and areas of expertise.

Outline your process for crafting a media pitch, emphasizing the importance of understanding the client's goals and tailoring the message for the target audience. Discuss how you would incorporate data and trends to create a compelling narrative.

Share your methods for staying up-to-date, such as following industry newsletters, social media, and relevant publications. Explain how you would apply this knowledge to provide actionable insights for clients.

Use the STAR method (Situation, Task, Action, Result) to detail your contribution to a team project. Highlight your role and specific actions that led to a successful outcome, reinforcing your teamwork and communication skills.

Emphasize the critical role research plays in driving informed decisions and strategies for clients. Discuss how thorough research leads to stronger pitches, more relevant media outreach, and ultimately better outcomes.

Express your appreciation for constructive feedback and discuss how you would seek to understand the client's perspective. Detail how you would implement changes and keep the communication channels open for future reviews.

Share your passion for the communications field, specifically how you enjoy the challenge of building narratives and helping clients achieve visibility. Relate your interests back to the specific client's goals and industry.

Discuss techniques you use such as active listening, summarizing discussions, and confirming understandings. Illustrate your commitment to clear, transparent communication as essential for successful collaboration.