Operations Manager

As the Operations Manager at Lucky Strike Entertainment's Panama City Beach waterpark, you will manage daily operations, which include overseeing attraction readiness, staffing, scheduling, and guest flow. You will supervise departmental leads, collaborate with aquatics and maintenance teams, enforce safety protocols, and respond to guest feedback. Your role will also involve conducting regular inspections and monitoring labor efficiency and inventory control.

To be considered for the Operations Manager role at Lucky Strike Entertainment, you should have a minimum of 3-5 years of experience in operations management, particularly in a waterpark, amusement park, or hospitality setting. Strong leadership and communication skills, problem-solving abilities, and familiarity with safety protocols are essential. Certifications like Certified Pool Operator (CPO) and CPR/AED/First Aid are preferred upon hire.

The work environment for an Operations Manager at Lucky Strike Entertainment is dynamic and fun! You'll be working both indoors and outdoors, supervising the waterpark during peak periods, and ensuring a safe and enjoyable environment for guests and staff. Flexibility is key, as you will need to be available for evenings, weekends, and holidays. The role also requires physical ability to respond quickly in emergencies.

Lucky Strike Entertainment values the growth of its team members, offering performance-based incentives and a competitive benefits package, which includes opportunities for professional development. As an Operations Manager, you will have the chance to lead initiatives for process improvements and enhance team efficiency based on your experiences and insights within the park.

As an Operations Manager at Lucky Strike Entertainment, you will play a crucial role in guest interaction. You are expected to respond to guest feedback and incidents ensuring appropriate resolutions and service recovery. Promoting a positive guest experience and addressing any concerns are integral parts of your job, thereby enhancing overall satisfaction and creating memorable experiences.

To manage daily operations effectively in a high-pressure environment like a waterpark, it's essential to prioritize organization and communication. I focus on creating a detailed daily plan, delegate responsibilities clearly, and ensure each team member knows their role. During peak times, I keep an eye on guest feedback and operational workflows to make real-time adjustments as needed.

Sure! At my previous job, we had recurring issues with long lines at popular attractions. I implemented a new staffing schedule based on expected attendance, allowing us to manage the queues effectively. Additionally, I trained team members on guest interaction, which noticeably improved satisfaction ratings and positive feedback.

The most critical safety protocols include regular safety drills, ensuring that lifeguards are certified and trained in CPR, and maintaining compliance with local health regulations. Conducting routine inspections of attractions and team training on emergency response procedures are vital to creating a safe environment for both guests and staff.

Handling conflicts among team members requires strong communication and mediation skills. I begin by addressing issues promptly, listening to both sides, and facilitating a constructive conversation. My goal is to create a resolution that emphasizes teamwork without compromising operational timelines. I also encourage open discussions to prevent issues from surfacing in the future.

In my previous roles, I developed budgets based on labor efficiency, inventory control, and forecasting guest attendance. I monitored financial reports regularly to ensure we stayed within budget and implemented cost-saving initiatives without sacrificing guest experience. Collaborating with finance teams trained me on effective budget management.

Promoting a positive culture involves recognition, encouragement, and professional development. I would establish regular team meetings to boost morale, celebrate achievements, and encourage feedback. Implementing team-building activities and providing growth opportunities create an environment where employees feel valued and engaged in their work.

In case of a sudden influx of guests, I would quickly assess staffing levels and guest flow. I would engage supervisory staff to ensure all attractions are adequately staffed, and I might implement temporary measures like crowd management strategies or adjusting schedules to maintain a high level of service. Communication with the team would be key to seamlessly managing the situation.

When a safety incident occurs, my foremost priority is the well-being of guests and staff. I immediately activate our emergency response plan, ensuring that trained personnel are deployed. Once the incident is managed, I document the situation and ensure follow-up actions are taken, including team debriefings to learn from the incident and improve future responses.

To ensure compliance with health regulations, I conduct regular training for staff on hygiene and safety protocols. I also liaise with health officials for inspections and maintain meticulous records of maintenance activities and safety drills. Staying informed on local regulations and conducting routine checks helps keep our waterpark safe and compliant.

To keep track of multiple departments, I rely on effective management tools and regular communication. I utilize scheduling software to align each department's needs and accomplish cross-departmental meetings to address operational challenges. By fostering collaboration, I ensure that each department is synchronized on daily operations and special events.