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Social Media Marketing Intern

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.


Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.


Your Adventure Ahead
  • Create and executive social branding content on our channels, including Instagram and TikTok. Includes filming, editing, and posting (You might just be our next star!)
  • Work with our creatives to design and execute social media campaigns.
  • Coordinate with campaign managers, and key account managers to support marketing campaigns and highlight our merchants.
  • Conceptualise, execute and track the performance of our social media engagements to increase our followers and improve our engagement rates.
  • Stay on top of trends – research and pitch fresh ideas to keep our content exciting and relevant


Essentials to Succeed
  • Able to do 6 months, full-time (preferably)
  • Must have a passion for social media & marketing
  • Excellent verbal and written communication skills
  • Hardworking, dedicated and a fast learner
  • Outstanding multitasking abilities, ability to manage several projects concurrently.
  • (Preferred) Experience with the major social media platforms including Instagram, Facebook, and TikTok/YouTube. Please share your portfolio, if any, in your application.
  • (Preferred) Experience with photography and image/video editing softwares and apps for social media, and experience in content creation is a plus. Please share your portfolio, if any, in your application.


ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.


Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Flow Day Thursday (1-day a week, optional to work from home or office)


ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

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CEO of ShopBack
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What You Should Know About Social Media Marketing Intern, ShopBack

Are you ready to jumpstart your career as a Social Media Marketing Intern at ShopBack in sunny Singapore? Our story began in 2014 with a simple spark of inspiration, and since then, ShopBack has grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, serving 45 million shoppers. As a Social Media Marketing Intern, you'll play a key role in shaping our online presence. Your adventure will involve creating and executing captivating social media content for our popular channels like Instagram and TikTok—get ready to film, edit, and share your creations! You'll collaborate with our talented creatives to execute exciting campaigns that engage our community and highlight our amazing merchants. Engaging with followers and analyzing the performance of your posts will be essential as you help grow our audience. We're looking for someone who lives and breathes social media, is ready to tackle challenges head-on, and has a creative spark to pitch fresh ideas. If you're a fast learner with a flair for multitasking and have a passion for marketing, consider joining our inclusive and dynamic team. Dive into this fast-paced world and contribute to a company that’s revolutionizing shopping! Don't forget to share your portfolio to showcase your flair for content creation. Join us, and let’s create something amazing together!

Frequently Asked Questions (FAQs) for Social Media Marketing Intern Role at ShopBack
What are the primary responsibilities of a Social Media Marketing Intern at ShopBack?

As a Social Media Marketing Intern at ShopBack, you will create, film, edit, and post social media content primarily for platforms such as Instagram and TikTok. Collaborating with creatives, you will design and execute social media campaigns, coordinate with campaign and key account managers, and analyze the performance of engagements to enhance follower growth and engagement rates. Your role also includes staying ahead of the trends and pitching new ideas to keep our content fresh.

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What qualifications do I need to become a Social Media Marketing Intern at ShopBack?

To succeed as a Social Media Marketing Intern at ShopBack, you should ideally be able to commit to a full-time 6-month internship. A passion for social media and marketing is key, alongside excellent verbal and written communication skills. Although preferred, previous experience with major social media platforms like Instagram, Facebook, and TikTok, along with familiarity in photography and video editing software, will certainly enhance your application.

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What skills will help me succeed as a Social Media Marketing Intern at ShopBack?

Key skills for a Social Media Marketing Intern at ShopBack include a passion for social media and marketing, strong multitasking abilities, and a dedication to hard work. Effective communication is crucial while collaborating with the marketing team. Being proactive in researching trends and producing engaging content will be essential for helping to build and maintain ShopBack’s online community.

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How can I increase my chances of getting hired as a Social Media Marketing Intern at ShopBack?

To increase your chances of being selected as a Social Media Marketing Intern at ShopBack, it's vital to showcase your passion for social media and marketing in your application. Sharing a strong portfolio that highlights your content creation skills and any previous social media experience will be beneficial. Demonstrating your ability to work well in a team, multitask effectively, and your eagerness to learn about evolving trends will also make you a standout candidate.

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What is ShopBack's work culture like for Social Media Marketing Interns?

At ShopBack, our work culture is inclusive, collaborative, and dynamic. As a Social Media Marketing Intern, you'll be part of a team that values candid feedback and encourages personal and professional growth. We embrace diversity and aim to create an environment where everyone can contribute and thrive. With a performance-driven compensation structure and potential career progression opportunities, you'll have the chance to truly make an impact during your internship.

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Common Interview Questions for Social Media Marketing Intern
Can you describe your experience with creating social media content?

When answering this question, focus on specific examples of your previous work in content creation. Highlight the platforms you've worked on, what types of content you've produced, and any tools or software you used. Discuss your creative process and how you measure the success of your content.

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How do you stay updated with the latest trends in social media?

To respond effectively, mention various sources you utilize, such as industry blogs, social media channels, and influencers that inspire you. Highlight any tools you use for trend monitoring and discuss how you implement trending topics into your content strategy.

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What strategies would you employ to increase engagement rates on our social media channels?

Your answer should focus on practical strategies, such as employing consistency in posting, utilizing interactive content like polls and Q&A sessions, and analyzing data to inform your approach. Mention the importance of aligning your strategies with your audience’s interests and preferences.

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How would you handle negative feedback on social media?

When answering this question, outline a professional approach to addressing negativity. Emphasize the importance of listening to feedback, responding promptly, and transforming negative experiences into positive outcomes. Provide examples of how you've handled such situations in the past if applicable.

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Can you give an example of a successful social media campaign you’ve worked on?

Use this opportunity to describe a specific campaign in detail, highlighting your role, the objectives, the creative process, and the results achieved. Emphasize metrics that demonstrate success, such as engagement rates, growth in followers, and overall brand impact.

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What tools do you have experience with in terms of social media management and analytics?

Be ready to discuss any tools or software you've used, such as Hootsuite, Buffer, or Google Analytics, and how you leverage them for scheduling posts, tracking engagement, and analyzing performance. Explain how you use data from these tools to inform your strategies.

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How would you conceptualize and pitch a new social media campaign?

Detail your process for brainstorming ideas—think about identifying the target audience, defining the campaign's goals, and determining key messaging. Discuss how you would pitch this to your team, detailing your creative vision while considering measurable outcomes.

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What is your favorite social media platform, and why?

Discuss your personal preference for a platform, backing it up with reasons related to your content creation style, audience interaction, and engaging features. Make sure to relate your enjoyment of the platform to the skills and experiences you would bring to ShopBack.

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How do you measure the success of your social media content?

Provide insights into specific metrics you track, such as likes, shares, comments, and follower growth. Explain how you analyze these metrics to adapt and improve future content strategies while focusing on engagement and overall brand awareness.

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What are the biggest challenges you think Social Media Marketing Interns face today?

Address potential challenges such as staying relevant in a fast-evolving digital landscape, managing negative feedback, and maintaining consistent engagement. Discuss your strategies for overcoming these challenges and remaining a valuable team contributor.

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We live to win over shoppers by constantly upping our game - be it rewards of meaningful experiences - so they can achieve a personal victory every time they use ShopBack.

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DATE POSTED
March 28, 2025

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