Account Manager, Team lead

As an Account Manager, Team Lead at Sign In App, your main responsibilities will include managing and growing SMB accounts, coaching team members, assisting in forecasting and budgeting, improving gross and net revenue retention, and collaborating with various teams like Sales and Customer Success. You'll play a crucial role in driving account growth, ensuring customer satisfaction, and utilizing a data-driven approach to enhance product adoption.

To qualify for the Account Manager, Team Lead position at Sign In Solutions, candidates should possess a Bachelor’s degree in Business or Computer Science or equivalent experience, along with at least 3 years in a client-facing B2B account management role. Proven coaching and mentoring experience, strong negotiation skills, and an understanding of CRM software (preferably Salesforce) are also essential to successfully lead and motivate your team.

The Account Manager, Team Lead at Sign In App contributes to revenue growth by effectively managing SMB accounts, driving expansion and upsell opportunities, and enhancing customer retention strategies. This role requires strong analytical skills to identify trends in revenue, communicate with executive stakeholders, and implement strategic initiatives that align account management efforts with Sign In Solutions' business objectives.

Key skills for an Account Manager, Team Lead at Sign In Solutions include strong leadership and coaching abilities, exceptional negotiation and problem-solving skills, and the ability to analyze service data to drive decision-making. Strong communication and organizational skills, along with a collaborative mindset to work across departments, are also vital to achieve team and company goals successfully.

The work environment for the Account Manager, Team Lead at Sign In App is dynamic and collaborative, set in a hybrid model based in St. Petersburg, FL. With a culture that prioritizes core values like customer-first and positivity, employees can expect a supportive atmosphere that encourages collaboration, growth, and innovation while leading a team that shares a common goal of delivering exceptional results.

To motivate my team as an Account Manager, Team Lead, I would implement a combination of recognition, continuous feedback, and professional development opportunities. By celebrating individual and team achievements, providing constructive critiques, and offering mentorship, I can foster a high-performance culture that encourages team members to reach their goals while aligning with overall company objectives.

In an account management role, approaching difficult conversations with clients requires empathy, transparency, and a solution-oriented mindset. I would actively listen to their concerns, acknowledge any frustrations they may have, and work collaboratively to identify solutions that meet their needs, reinforcing the relationship and demonstrating our commitment to their satisfaction.

Certainly! There was a situation where I noticed a team member struggling with client engagement. I took the initiative to mentor them by sharing best practices for communication and setting specific, achievable goals for improvement. Through regular check-ins and coaching sessions, I helped them build confidence and ultimately enhance their performance. It was rewarding to see them thrive and realize their potential.

To evaluate account health and success, I track metrics including customer satisfaction scores, net promoter scores, gross revenue retention, and upsell opportunities. Monitoring these KPIs provides insights into customer engagement and helps identify any areas that may require proactive attention or intervention to ensure continuous growth and satisfaction.

Handling competing priorities in a fast-paced environment requires effective time management and organizational skills. I rely on creating a prioritized task list, utilizing CRM tools for tracking progress, and maintaining open communication with my team to ensure that everyone is aligned and aware of deadlines. This approach helps me meet immediate needs without losing sight of longer-term goals.

In my previous account management roles, I've extensively used CRM software, specifically Salesforce, to manage customer interactions, track deal progress, and analyze account performance. Utilizing the data available from the CRM allowed me to identify trends, streamline processes, and develop effective outreach strategies to enhance customer relationships and drive revenue growth.

What sets Sign In App apart from its competitors is our innovative approach combining comprehensive software solutions with real-time analytics tailored to modern workplace needs. Our commitment to customer experience, supported by a collaborative environment and a strong emphasis on aligning client needs with business goals, helps us stand out as a leader in workplace enablement.

To ensure my team adheres to company values while achieving goals, I regularly communicate and reinforce our core principles through team meetings and performance evaluations. I lead by example, making sure our activities and strategies align with our values, and offer support and resources for my team members to cultivate a culture that embodies those beliefs.

In my previous roles, I've actively participated in budgeting and forecasting processes to predict revenue growth and project account performance. By analyzing historical data, market trends, and customer behaviors, I contributed insights that informed our budgeting approach and helped guide strategies to maximize growth and improve customer retention.

I am excited about the opportunity to work for Sign In App as an Account Manager, Team Lead because of its commitment to innovation, customer empowerment, and the focus on creating a collaborative and supportive work culture. I admire the company’s dedication to delivering exceptional workplace solutions and am eager to contribute my skills to drive success and growth within the team and for our customers.