Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Technical Account Manager image - Rise Careers
Job details

Technical Account Manager

Axon is on a mission to protect life and seeks a Technical Account Manager to provide technical expertise and foster strategic partnerships with key customers.

Skills

  • IT support experience
  • Customer relationship management
  • Technical project management
  • Network administration
  • API integrations

Responsibilities

  • Serve as the primary technical liaison between Axon and customers
  • Achieve expertise in Axon technologies
  • Monitor support tickets and provide technical troubleshooting
  • Facilitate training and knowledge transfer for customer integrations
  • Support monthly invoicing and maintain Salesforce records

Education

  • Undergraduate degree in a related field

Benefits

  • Competitive salary
  • Remote work flexibility
  • Health insurance
  • Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
Axon Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Axon DE&I Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Axon
Axon CEO photo
Rick Smith
Approve of CEO

Average salary estimate

$90000 / YEARLY (est.)
min
max
$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technical Account Manager, Axon

If you are looking to make a meaningful impact while enhancing your technical expertise, consider the Technical Account Manager position at Axon in Ottawa, Ontario. At Axon, we are committed to a mission that matters: Protecting Life. As a Technical Account Manager, you will become the backbone of our relationships with key customers, helping them scale their operations using our innovative products. You will be the go-to person for technical insights and project management, enabling you to advocate for customer needs while collaborating with various internal teams. The pace is fast, and the challenges are significant, but that's what makes working at Axon exciting! Engage in diverse responsibilities from leading project implementations to troubleshooting tech issues, all while ensuring customers receive top-notch support. Your involvement with products like Axon Evidence, body cameras, and Fleet systems makes your role essential in shaping client success while also contributing to our overarching goal of enhancing public safety through technology. Join us, and let's innovate together to create a safer tomorrow where your expertise and dedication can truly shine. With flexible work opportunities and the chance for domestic travel, you’ll fit right into our culture that values collaboration and diverse perspectives. If you’re ready to make a difference, we would be thrilled to have you on our team!

Frequently Asked Questions (FAQs) for Technical Account Manager Role at Axon
What are the main responsibilities of a Technical Account Manager at Axon?

A Technical Account Manager at Axon serves as the primary contact for key customers and manages long-term strategic partnerships. This role involves providing expert technical guidance, facilitating project management, and enhancing customer advocacy. You will monitor support tickets, oversee technical troubleshooting, and communicate customer feedback across various teams, ensuring that customer requirements align with Axon’s innovative products.

Join Rise to see the full answer
What qualifications are needed to become a Technical Account Manager at Axon?

To qualify for the Technical Account Manager role at Axon, you must have at least 5 years of IT experience, preferably in a support or deployment role, along with experience working with law enforcement or government entities. A robust IT background in areas such as network administration, software systems, and API integrations is essential, along with excellent communication skills and the ability to manage customer relationships.

Join Rise to see the full answer
How does the Technical Account Manager position contribute to Axon’s mission?

The Technical Account Manager plays a crucial role in fulfilling Axon’s mission to Protect Life by ensuring that customers receive optimal support and the necessary tools to effectively implement Axon’s technologies. Your insights will influence product improvements that align with customer needs, thereby enhancing public safety and transparency while fostering stronger community relationships.

Join Rise to see the full answer
What opportunities for growth are available for a Technical Account Manager at Axon?

At Axon, a Technical Account Manager has numerous growth opportunities. Continuous professional development and getting involved in cross-functional projects allow you to enhance your technical skills and leadership capabilities. Additionally, actively engaging with clients can lead to potential advancements within the company and unique learning experiences that broaden your knowledge and expertise.

Join Rise to see the full answer
What is the work environment like for a Technical Account Manager at Axon?

The work environment for a Technical Account Manager at Axon is fast-paced, collaborative, and purpose-driven. You will work remotely within Canada and experience about 30% domestic travel. The culture emphasizes teamwork, diverse perspectives, and constant growth, making it an exciting place to contribute while protecting life and enhancing community safety.

Join Rise to see the full answer
Common Interview Questions for Technical Account Manager
Can you describe a successful project you managed as a Technical Account Manager?

When answering this question, focus on a specific project where you showcased your project management skills. Highlight the objectives, the team dynamics, your role, and the outcomes. Emphasize how your actions contributed to customer satisfaction and supported Axon’s mission.

Join Rise to see the full answer
How do you prioritize your workload when managing multiple clients?

Discuss your organizational strategies, such as using project management tools or setting clear deadlines. Explain how you assess urgency and importance in your tasks while remaining flexible to customer needs. This will demonstrate your ability to handle pressure and manage time effectively.

Join Rise to see the full answer
What strategies do you use to understand customer needs?

You could explain your approach to active listening, asking clarifying questions, and conducting customer feedback sessions. Emphasize the importance of building relationships and your commitment to ensuring that client requirements align with the technological solutions Axon provides.

Join Rise to see the full answer
How do you handle technical troubleshooting with clients?

Share a structured process you utilize for troubleshooting, including gathering information, replicating issues, and leading customers through the resolution process. Highlight your ability to communicate technical concepts in a non-technical manner to ensure client understanding.

Join Rise to see the full answer
What role do you see technology playing in public safety?

Here, you should discuss the transformative impact of technology on law enforcement and community safety. Highlight how Axon's products can facilitate better decision-making, enhance transparency, and support operational efficiencies.

Join Rise to see the full answer
Can you give an example of how you advocated for a customer’s feedback internally?

Discuss a specific instance where you relayed customer feedback to your team, the steps you took to ensure their voice was heard, and the subsequent results or changes implemented. This showcases your commitment to customer satisfaction and your proactive approach.

Join Rise to see the full answer
How do you maintain relationships with clients over time?

Highlight your strategies for regular communication, check-ins, and providing updates about new features or services. Emphasize the importance of trust and transparency in maintaining long-term partnerships and ensuring clients are satisfied with their experience.

Join Rise to see the full answer
What IT expertise do you bring to the Technical Account Manager role at Axon?

Outline your technical skills and experiences that are relevant to the position, such as proficiency in network administration, software systems, and API integrations. Make sure to highlight how this expertise aligns with Axon’s technology to improve customer workflows.

Join Rise to see the full answer
Why do you want to work for Axon?

Express your passion for Axon’s mission of protecting life and how it resonates with your values. Share your interest in contributing to impactful projects and working with a supportive team committed to continuous improvement in public safety.

Join Rise to see the full answer
What steps do you take to gather and analyze customer needs?

Discuss an approach that involves collecting quantitative and qualitative data from clients through surveys, direct communication, and market research. Emphasize your analytical skills in interpreting this data to drive better product decisions that meet customer expectations.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Axon Remote Boston, Massachusetts, United States
Posted 7 days ago
Photo of the Rise User
Axon Hybrid Washington, District of Columbia, United States
Posted 7 days ago
Photo of the Rise User
Posted 8 days ago
Photo of the Rise User
Mrsool Remote No location specified
Posted 9 days ago
Photo of the Rise User
Posted 10 days ago
Photo of the Rise User
Linqia Hybrid San Francisco, California, United States
Posted 12 days ago
Posted 8 days ago
Photo of the Rise User
DoorDash USA Hybrid Atlanta, GA; New York, NY; Denver, CO
Posted 12 days ago

Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.

722 jobs
MATCH
VIEW MATCH
BADGES
Badge ChangemakerBadge Diversity ChampionBadge Flexible CultureBadge Global Citizen
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 14, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
A
Someone from OH, Cleveland just viewed Personal Assistant *ASAP* at Alphabe Insight Inc
Photo of the Rise User
Someone from OH, Canton just viewed Senior Director, Communications at Imagine Pediatrics
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer - Sr. Consultant level at Visa
Photo of the Rise User
Someone from OH, Dublin just viewed GTM Recruiter (Contract) at Notion Labs
Photo of the Rise User
Someone from OH, West Chester just viewed Marketing Manager, Brand at Felix
Photo of the Rise User
Someone from OH, Amelia just viewed Call Center Representative at Ascensus
Photo of the Rise User
Someone from OH, Amelia just viewed Remote Call Center Representative at Conduent
Photo of the Rise User
Someone from OH, Amelia just viewed Credit and Collection Analyst at AbbVie
O
Someone from OH, Dayton just viewed Data Engineer at On-Hire
Photo of the Rise User
Someone from OH, Cincinnati just viewed Reentry Coordinator at Commonwealth of Kentucky
A
Someone from OH, Lewis Center just viewed 34505367634 - Fraud Analyst at Activate Talent
Photo of the Rise User
Someone from OH, Dublin just viewed Senior Third-Party Risk Analyst at Fenergo