Customer Onboarding Specialist (Italian)
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.
Customer Onboarding Specialist
As our Customer Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone. You'll use an engaging and informative style to ensure our customers know how to use the products and benefit from all its features.
We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
All we ask of you is an amazing, go-getting attitude and your passion for delivering a positive customer experience (this we can't train!).
What you’ll do…
Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
Take ownership of customer's problems and seek to identify, address and resolve any customer issues
Drive customer projects forward, taking ownership of each project meeting it’s objectives
What you have…
Fluent Italian (min. C2) and English
You will have proven customer service experience with a passion for providing a premium customer experience
You are tech savvy with a sound knowledge of all things technology
You have worked towards targets and are goal oriented
You are always thinking about the customer experience
Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join SiteMinder as a Customer Solutions Consultant, where your IT skills and customer service expertise will empower hoteliers across the Italian-speaking world.
Join SiteMinder as a Sales Executive in Barcelona, where you'll drive sales growth in the travel technology sector.
Join Saint Clare's Health as an EMT Paramedic, where exceptional care and compassion are at the heart of patient service.
Join Premier Private Jets as a Customer Service Representative, delivering outstanding service to our aviation clients in Hebron, Kentucky.
Join the caring team at St. Luke's Health as an Emergency Room Nurse dedicated to enhancing community health.
Become a vital part of Fifth Third Bank as a Retail Personal Banker Associate I, focusing on customer relationship building and sales in a supportive environment.
Join our dynamic dealership as an Office Assistant, providing outstanding customer service and administrative support.
We are seeking a detail-oriented Claims Administrator for a remote position to assist in efficient claims processing and team collaboration.
DSS Community Outreach is looking for Community Partnerships Liaisons to manage relationships with community organizations and facilitate access to critical city programs.
Join Peraton's team as a Help Desk Specialist supporting critical IT services for Special Operations Forces at Fort Moore, GA.
Exciting opportunity for a Spanish Speaking Customer Support Representative at Patrique Mercier Recruitment in a remote food delivery service role.
Become an important part of the action by joining Allied Universal® Event Services as Event Staff, where you’ll engage with guests and enhance their event experience.
Seeking a multifaceted Personal & Executive Assistant to provide pivotal support to two impactful organizations dedicated to safety and governance.
Looking for a Desktop Support Engineer to provide technical assistance and support for Mac and Windows operating systems in a fast-paced environment.
Join our team as a Dutch Speaking Customer Service Representative for the Airline Reservations Department, helping clients with their travel inquiries and reservations.
To liberate hoteliers with technology that makes a world of difference
102 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
