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Field Service Engineer - job 2 of 2

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

SUMMARY

This is a field service engineering position, primarily based at Melbourne Airport, responsible for maintaining and repairing Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

  • Troubleshooting, servicing and repairing X-ray and trace detection equipment
  • Proactively completing preventative maintenance tasks according to service contracts and schedules
  • Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
  • Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
  • Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
  • Replacing belts, rollers, motors and other mechanical components within X-ray equipment
  • Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
  • Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
  • Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
  • Completing field service related documentation and reports
  • Completing technical, safety, compliance and other job related trainings, online and in-person
  • Maintaining a clean/tidy work station and work environment
  • Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
  • Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
  • Joining regular internal team meetings and safety briefings
  • Ensuring that tools and testing equipment is maintained and calibrated
  • Analysing field service data trends and recommending process and equipment improvements
  • Contributing to continuous improvement projects and initiatives
  • Providing training and support to new joiners and junior-level field service team members
  • Leading safe-work practices and ensuring the safety of junior-level field service team members
  • Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
  • Other duties as required

Qualifications

EDUCATION, LICENSES & EXPERIENCE

  • Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
  • Provisional or unrestricted driver’s license
  • Ability to obtain security clearances and industry licenses
  • Basic proficiency with Microsoft Office Suite
  • Indicative experience: 3+ years

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Average salary estimate

$82500 / YEARLY (est.)
min
max
$75000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Service Engineer, Smiths Group

At Smiths Detection, we're on a mission to make the world a safer place with our cutting-edge threat detection technology. Join our team as a Field Service Engineer based in Melbourne Airport and become an integral part of this exciting work! In this role, you'll be responsible for maintaining and repairing our top-of-the-line X-ray and trace detection equipment, ensuring it operates seamlessly for our customers. We value a hands-on approach, so you'll be using hand and power tools to troubleshoot and carry out preventative maintenance tasks. The job isn't just about the technical aspects; it’s also about making connections! You'll interact directly with customers, sharing your technical expertise and providing top-notch service. It’s all about teamwork as you collaborate with colleagues while also being capable of handling tasks independently. We need someone who can quickly respond to equipment faults and has the knack for diagnosing mechanical and electronic issues. With a flexible rotating shift schedule, you'll acquire valuable experience every day while contributing to our mission of enhancing security around the globe. Plus, we offer continuous training and career development opportunities to help you grow in your field! If you have a Certificate 3 Trade Qualification or a degree in Mechanical, Electrical, Electronic, or IT, and have at least 3 years of experience, we want to hear from you. Join Smiths Detection and take your career to the next level!

Frequently Asked Questions (FAQs) for Field Service Engineer Role at Smiths Group
What are the main responsibilities of a Field Service Engineer at Smiths Detection?

As a Field Service Engineer at Smiths Detection, your primary responsibilities include troubleshooting, servicing, and repairing X-ray and trace detection equipment. You'll also conduct preventative maintenance tasks, respond to equipment faults, and ensure compliance with service schedules. Engaging with customers and providing professional support is also a key part of the role.

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What qualifications do I need to become a Field Service Engineer at Smiths Detection?

To qualify as a Field Service Engineer at Smiths Detection, you need a Certificate 3 Trade Qualification or a degree in Mechanical, Electrical, Electronic, or IT. Additionally, having a valid driver’s license and the ability to obtain relevant security clearances is necessary. Experience in the field, ideally around three years, is also expected.

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Is customer interaction a significant part of the Field Service Engineer role at Smiths Detection?

Absolutely! Customer interaction is a vital component of the Field Service Engineer role at Smiths Detection. You'll be directly engaging with customers, solving their equipment issues, and providing them with the support they need. Your ability to communicate effectively and professionally is key in fostering positive relationships.

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What kind of training opportunities does Smiths Detection offer for Field Service Engineers?

Smiths Detection is committed to supporting your career development as a Field Service Engineer. We offer comprehensive training programs, both online and in-person, that cover technical skills, safety practices, and compliance. As you grow in your role, you'll have additional opportunities for advancement within the company, both locally and globally.

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What is the work environment like for Field Service Engineers at Smiths Detection?

The work environment for Field Service Engineers at Smiths Detection is dynamic and collaborative. You'll be working mostly at Melbourne Airport, interacting with customers, vendors, and your team. We emphasize safety and wellbeing while fostering an inclusive culture that values diversity and makes every member feel valued and supported.

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Common Interview Questions for Field Service Engineer
Can you describe your experience with troubleshooting electronic equipment?

When discussing your experience with troubleshooting electronic equipment, provide specific examples where you successfully diagnosed and resolved issues. Highlight any methodologies you use, such as systematic testing or utilizing software tools, and emphasize your ability to think critically under pressure.

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How do you prioritize tasks when faced with multiple service requests?

In response to prioritizing multiple service requests, you could mention your approach to assessing the urgency of each task based on customer impact and contractual obligations. Highlight an instance where you effectively managed competing priorities, ensuring efficient service delivery while maintaining high-quality standards.

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What safety measures do you follow while working on electrical equipment?

Safety is crucial, especially while working on electrical equipment. You should discuss the specific safety protocols you adhere to, such as isolating power sources and using appropriate protective gear. Also, refer to any safety training you've undertaken, which demonstrates your commitment to maintaining a safe working environment.

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How do you stay updated with the latest technologies in your field?

To stay updated with the latest technologies, mention the resources you use, such as industry publications, online courses, and professional networks. Share how you actively seek out information to upgrade your skills and keep abreast of developments within the security and detection technologies used by Smiths Detection.

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Can you explain a challenging repair you completed and the steps you took?

When asked about a challenging repair, narrate a situation where you encountered significant obstacles. Describe the specific steps you took to troubleshoot, analyze, and ultimately resolve the issue, along with the tools and techniques employed. This shows your problem-solving capabilities and technical expertise.

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Describe a situation where you had to train or support a colleague.

In your response, give an example where you successfully trained or supported a colleague. Discuss the methods you used to convey information and how you ensured they understood the material. Highlight the positive outcome of your support, emphasizing your communication skills and willingness to help others grow.

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How do you handle stressful situations during field service calls?

Discuss specific strategies you use to manage stress, such as maintaining a calm demeanor, focusing on solutions rather than problems, and effective communication with customers. Provide an example from your past where you successfully navigated a stressful situation while ensuring customer satisfaction.

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What tools and software are you familiar with that relate to field service engineering?

Talk about the various tools and software you have experience with, particularly those relevant to service tracking, diagnostics, or maintenance. Highlight your proficiency with diagnostic tools, multimeters, and any field service management software, ensuring to relate it back to how it would apply to your work at Smiths Detection.

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What motivates you to work in field service engineering?

Share your passion for solving technical problems and your desire to work in a role that contributes to public safety. You could draw connections to how your technical skills can make a real difference and motivate you to continuously improve and innovate within your job at Smiths Detection.

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Why do you want to work for Smiths Detection?

When answering why you want to work for Smiths Detection, refer to the company’s commitment to safety, innovation, and its reputation as a leader in the security and detection industry. Emphasize your alignment with their mission and values, and how you see your skills contributing significantly to their goals.

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Founded in 1851 and headquartered in London, United Kingdom, Smiths Group is a multinational technology company serving the medical technology, security and defense, industrial, energy, and aerospace markets.

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Full-time, on-site
DATE POSTED
March 23, 2025

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