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Sales Account Manager

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

  • Identify new business opportunities within key accounts to grow market share and support project bid activities.
  • Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share across the JC product range.
  • Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
  • Collaborate with sales, marketing, and engineering departments to deliver optimal solutions and secure contracts within budgeted pricing and margin standards.
  • Manage key accounts, addressing service issues and handling all sales reporting, including forecasts, actual results, and variance analysis to mitigate negative variances.
  • Conduct market and competitor analysis to identify growth opportunities and provide insights to the Director of Sales and Marketing while upselling and expanding revenue with existing clients.

Qualifications

  • Bachelors Degree preferred or equivalent work experience in sales, marketing, or manufacturing.
  • Experience with rotating equipment is required
  • Demonstrated experience of achieving year over year sales growth
  • Experience working with a diverse group and global company is a plus.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Average salary estimate

$75000 / YEARLY (est.)
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$90000K

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What You Should Know About Sales Account Manager, Smiths Group

Are you ready to take your career to the next level as a Sales Account Manager at John Crane? Located at 301 Berkeley Dr, Logan Township, NJ, John Crane is a part of the esteemed Smiths Group and is a global leader in flow control solutions for energy and process industries. In this vibrant role, you will identify new business opportunities within key accounts, driving market share and supporting project bid activities. Your mission will be to manage pre- and post-order execution, focusing on strengthening relationships with key accounts while overseeing sales activities and expenses within budget. You’ll collaborate with various teams, including sales, marketing, and engineering, to deliver the best solutions and secure contracts that meet financial standards. Your analytical skills will shine as you conduct market and competitor analysis, identify growth opportunities, and handle all sales reporting, ensuring a smooth operational flow. With a Bachelor’s degree preferred and experience in rotating equipment, you’ll bring the expertise needed to achieve year-over-year sales growth. At John Crane, we value diversity and inclusivity, offering a supportive environment where employees can thrive and contribute to engineering a better future together. Join us for a rewarding career filled with competitive compensation and benefits while making a real impact in the world.

Frequently Asked Questions (FAQs) for Sales Account Manager Role at Smiths Group
What are the responsibilities of a Sales Account Manager at John Crane?

As a Sales Account Manager at John Crane, your primary responsibilities include identifying new business opportunities with key accounts, managing pre- and post-order execution, and ensuring effective account management to boost market share. You will also oversee sales activities within budget, collaborate with various departments to tailor optimal solutions, and handle all necessary sales reporting, including forecasts and variance analysis.

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What qualifications are required for the Sales Account Manager position at John Crane?

To qualify for the Sales Account Manager role at John Crane, a Bachelor’s degree is preferred but equivalent work experience in sales, marketing, or manufacturing is also acceptable. Additionally, experience with rotating equipment and a proven record of achieving consistent sales growth will enhance your candidacy.

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How does John Crane support diversity and inclusivity in the workplace?

John Crane is committed to fostering an inclusive workplace by running employee resource groups (ERGs) that provide safe spaces for diverse employees to connect. They celebrate diversity through various initiatives and recognize excellence via the Smiths Excellence Awards, demonstrating a strong commitment to equality and ethics in all business practices.

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What can I expect from the work culture as a Sales Account Manager at John Crane?

The work culture at John Crane promotes inclusivity, collaboration, and respect. As a Sales Account Manager, you will be part of a diverse team where contributions are valued. The company emphasizes career development and recognizes outstanding performances through events like Smiths Day, creating an engaging atmosphere for all employees.

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What does the career growth look like for a Sales Account Manager at John Crane?

At John Crane, career growth opportunities for a Sales Account Manager are abundant. The company encourages professional development through training and mentorship programs. With a focus on innovation and market expansion, successful individuals may take on leadership roles or explore various functions within the organization as their career progresses.

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Common Interview Questions for Sales Account Manager
Can you describe your approach to identifying new business opportunities as a Sales Account Manager?

When discussing your approach to identifying new business opportunities, it's essential to demonstrate a strategic mindset. Describe methods like analyzing market trends, engaging with current clients to understand their needs, and conducting competitor analysis. Providing specific examples from previous experiences can further strengthen your response.

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How do you manage key accounts and ensure customer satisfaction?

To manage key accounts effectively, emphasize the importance of building strong relationships through regular communication and understanding client needs. Mention your proactive approach to addressing service issues and ensuring all deliverables meet the agreed standards, fostering long-term satisfaction and loyalty.

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What experience do you have with rotating equipment that qualifies you for this position?

For this question, focus on any relevant past roles where you've worked with rotating equipment. Discuss specific projects, your responsibilities, and outcomes that link your experience to the requirements of the Sales Account Manager position at John Crane, showcasing your technical knowledge.

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Describe a time you successfully increased sales within an existing account.

Share a specific situation where your initiative led to increased sales. Outline the strategies you employed, the challenges faced, and how you effectively engaged with the client to expand revenue. Highlight measurable outcomes to illustrate your success in achieving year-over-year growth.

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How do you stay informed about industry trends and competitors?

Demonstrate your commitment to ongoing learning by discussing reliable sources like industry journals, networking events, and webinars you attend. Mention your practice of sharing insights with your team to foster a competitive edge and keep everyone aligned on market developments.

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What tools and technologies do you utilize for sales reporting?

When answering this question, mention specific CRM systems or software you have experience with, such as Salesforce or HubSpot. Discuss how these tools have aided in capturing forecasting data and managing sales pipelines, demonstrating your ability to produce accurate reports.

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How would you handle a conflict with a key client?

Highlight the importance of open communication when managing conflict with a key client. Explain your steps in resolving issues—such as identifying the problem, collaborating with the client to find a solution, and following up to ensure satisfaction. Your ability to turn a conflict into a positive experience can set you apart.

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Can you walk us through your experience working in a diverse, global team?

When discussing this experience, emphasize your adaptability and respect for different viewpoints. Share an example of a successful project where collaboration across cultures was essential. This showcases your ability to thrive in a diverse environment, a core value at John Crane.

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What goals have you set for yourself in your sales career?

Articulate specific, measurable goals that align with John Crane's mission, such as achieving a certain percentage of sales growth or acquiring a set number of new accounts. Express your ambition and commitment to continuous improvement, reflecting your drive in the sales arena.

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Why do you want to work as a Sales Account Manager at John Crane?

Express your enthusiasm for John Crane's mission and how it aligns with your passion for sales and customer solutions. Discuss the company’s reputation in the industry and how you see your skills contributing to their success, showing you've done your research about the company and its values.

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Founded in 1851 and headquartered in London, United Kingdom, Smiths Group is a multinational technology company serving the medical technology, security and defense, industrial, energy, and aerospace markets.

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DATE POSTED
December 5, 2024

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