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Sales Account Manager - job 1 of 2

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

•    Identify new business opportunities within key accounts to grow market share and support project bid activities.
•    Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share across the JC product range.
•    Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
•    Collaborate with sales, marketing, and engineering departments to deliver optimal solutions and secure contracts within budgeted pricing and margin standards.
•    Manage key accounts, addressing service issues and handling all sales reporting, including forecasts, actual results, and variance analysis to mitigate negative variances.
•    Conduct market and competitor analysis to identify growth opportunities and provide insights to the Director of Sales and Marketing while upselling and expanding revenue with existing clients.

Qualifications

  • Bachelors Degree required, preferably in Engineering
  • Experience with rotating equipment is required
  • Demonstrated experience of achieving year over year sales growth
  • Experience working with a diverse group is a plus.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Average salary estimate

$75000 / YEARLY (est.)
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$90000K

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What You Should Know About Sales Account Manager, Smiths Group

Are you a driven Sales Account Manager looking to make a significant impact in the field of flow control solutions? If so, join John Crane, part of the esteemed Smiths Group, as we seek to enhance our market position in Tulsa, OK! In this exciting role, you’ll identify new business opportunities within key accounts, managing everything from the pre-order stage to post-order execution. You’ll have the chance to strengthen relationships with existing clients and drive sales growth across our extensive product range, including mechanical seals and filtration systems. Collaboration is key as you’ll work closely with our sales, marketing, and engineering teams to deliver optimal solutions on time and within budget. Plus, conducting market and competitor analysis will enable you to identify fresh growth opportunities while providing valuable insights to our Director of Sales and Marketing. We value diversity and offer a supportive work culture where everyone's voice matters. If you hold a Bachelor’s degree, preferably in Engineering, and have a track record of achieving year-over-year sales growth, your expertise will be crucial for our strategic initiatives. This is more than just a job; it’s your chance to help us shape the future of our industry while enjoying competitive compensation and benefits. Come be a part of our legacy at John Crane – where together, we engineer a better future!

Frequently Asked Questions (FAQs) for Sales Account Manager Role at Smiths Group
What are the primary responsibilities of the Sales Account Manager at John Crane?

As a Sales Account Manager at John Crane, your key responsibilities will include identifying new business opportunities within key accounts, managing pre- and post-order execution, overseeing sales activities, and collaborating with various departments to secure contracts within budgeted pricing. Additionally, you will conduct market analysis and manage relationships with key clients to enhance revenue growth.

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What qualifications are required for the Sales Account Manager position at John Crane?

To qualify for the Sales Account Manager position at John Crane, candidates must possess a Bachelor's degree, preferably in Engineering. Relevant experience in rotating equipment and a proven track record of achieving year-over-year sales growth are essential. Experience with diverse groups will also be a plus in fostering our inclusive culture.

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How does John Crane support diversity and inclusion in the workplace?

At John Crane, we pride ourselves on fostering an inclusive work environment. We have employee resource groups (ERGs) that support various communities, including veterans, women, and underrepresented groups. Our commitment to diversity is key to enhancing creativity and innovation in our workplace, making it a great place to build your career.

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What kind of career growth opportunities can a Sales Account Manager expect at John Crane?

As a Sales Account Manager at John Crane, you'll have numerous opportunities for career growth, including the chance to lead projects, participate in cross-functional teams, and receive recognition through initiatives like the Smiths Excellence Awards. With our global reach, you may also have opportunities to work in various locations and roles within the Smiths Group.

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What benefits and compensation can a Sales Account Manager expect at John Crane?

At John Crane, we offer competitive compensation packages that include salary, performance bonuses, comprehensive health benefits, and retirement plans. Additionally, we emphasize work-life balance and offer opportunities for professional development and growth to ensure our employees feel valued and fulfilled.

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Common Interview Questions for Sales Account Manager
Can you describe your experience with key account management as a Sales Account Manager?

When answering this question, highlight specific examples where you successfully managed key accounts. Discuss the strategies you used to strengthen relationships and achieve sales targets, emphasizing your proactive approach and results-driven mindset.

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What strategies do you use to identify new business opportunities?

Focus on your approach to research and market analysis. Describe how you utilize networking, industry events, and competitor analysis to uncover potential leads and leverage existing relationships to generate new business.

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How do you handle service issues with clients in a key account role?

Discuss your conflict resolution skills. Talk about specific protocols you follow for addressing service issues, including how you communicate with clients, gather feedback, and implement solutions to ensure customer satisfaction.

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What experience do you have working collaboratively with sales and engineering teams?

Share your experiences collaborating with cross-functional teams. Be specific about successful projects you've completed and how you managed communication between sales and engineering to provide optimal solutions for clients.

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How do you ensure you stay within budget while managing sales activities?

Explain your method for tracking expenses, reviewing contracts, and making adjustments as necessary. Emphasize your ability to analyze spending while keeping efficiency a priority and how you prioritize maintaining profitability.

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What is a significant sales growth achievement you are proud of?

Provide a specific example of a successful sales initiative you led or contributed to. Discuss the challenges you faced, the strategies you implemented, and the measurable results achieved to demonstrate your ability to drive sales growth.

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How do you approach market and competitor analysis in your sales role?

Discuss your systematic approach to conducting market analysis, including what tools or methodologies you use. Share how this information influences your strategy for pursuing new business opportunities and improving your offerings.

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Describe a time you successfully upsold a product or service to an existing client.

Share a specific instance where you identified the need for additional services or products. Discuss how you highlighted the benefits to the client and the techniques you employed to secure the additional business.

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What do you believe is the key to maintaining long-term relationships with key accounts?

Focus on the importance of communication, trust, and understanding client needs. Discuss how you regularly engage with key accounts, solicit feedback, and consistently deliver value to build fruitful, long-term partnerships.

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Why do you want to work as a Sales Account Manager for John Crane?

Articulate your passion for the industry and how John Crane’s values align with your professional goals. Highlight what excites you about the products and services offered and how your skills can contribute to the company's success.

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Founded in 1851 and headquartered in London, United Kingdom, Smiths Group is a multinational technology company serving the medical technology, security and defense, industrial, energy, and aerospace markets.

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Full-time, on-site
DATE POSTED
January 9, 2025

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