Advocate Internal Communications Manager

As the Advocate Internal Communications Manager at Solace, your responsibilities include serving as the first-line clinical expert for advocates, developing a comprehensive communication strategy to support and educate your team, organizing virtual town halls, and monitoring community discussions to ensure accurate information dissemination. This role emphasizes seamless communication and collaboration, enabling advocates to efficiently assist patients.

To qualify for the Advocate Internal Communications Manager position at Solace, candidates must possess a valid clinical license (NP, RN, LCSW, etc.) and have at least 3 years of care management or care coordination experience, with CCM certification preferred. Additionally, strong leadership skills, digital community management experience, and exceptional communication abilities are essential.

The Advocate Internal Communications Manager contributes significantly to the patient experience at Solace by ensuring advocates have up-to-date information and educational resources at their fingertips. By developing a solid communication framework, organizing training sessions, and facilitating discussions, you’ll empower advocates to provide the best possible support to patients and families.

At Solace, you'll enjoy a fully remote work environment with a lean, dedicated team spread across the U.S. Our culture embraces flexibility, creativity, and the pursuit of innovative solutions to complex healthcare challenges. You'll work collaboratively with passionate individuals who are driven by the mission of enhancing patient advocacy and improving health literacy.

Solace stands out from other healthcare companies by focusing specifically on connecting patients with skilled advocates who navigate the complexities of the healthcare system. Our proprietary technology and advocacy model aim to bridge the health literacy gap, ensuring that individuals and families receive personalized guidance and support tailored to their unique situations.

In developing a communication strategy for a team, I first assess the needs and challenges faced by team members. I gather feedback through surveys and consultations to understand the information gaps. Next, I outline clear goals and objectives for the strategy, focusing on content creation, information dissemination methods, and regular engagement opportunities to foster community. Regular evaluations and adjustments based on team feedback help ensure continuous improvement.

I have extensive experience managing virtual events, from planning and promotion to execution and follow-up. I utilize digital platforms to host engaging sessions, ensuring that all technical aspects run smoothly. I also prioritize audience interaction by incorporating polls, Q&A segments, and breakout discussions, which enhance engagement and build a sense of community among participants.

To ensure my communications resonate with the audience, I tailor my messaging to their specific needs and preferences. I actively listen to feedback and incorporate diverse perspectives. Using language that is relatable and approachable while maintaining credibility helps build trust. Furthermore, I use visual aids and storytelling techniques to make information more engaging and memorable.

I believe in a collaborative leadership style that encourages team input, fosters creativity, and builds a sense of ownership within the team. By promoting open communication and providing emotional support, I help create an environment where team members feel comfortable sharing their ideas and opinions, ultimately leading to better outcomes and team cohesion.

Handling misinformation within a team requires prompt and clear communication. I first assess the situation to understand the source of the misunderstanding, then address it transparently by providing accurate information. I facilitate open discussions, encouraging team members to voice their concerns. Creating a culture of trust and accountability helps prevent the recurrence of such issues.

I use a mix of tools and techniques to monitor online communities, ensuring I stay updated on discussions and sentiments. Regularly analyzing engagement metrics helps me understand what content resonates with the audience. I contribute actively by sharing informative resources, responding to queries, and facilitating discussions, which keeps the community engaged and informed.

In a fast-paced environment, I prioritize tasks by assessing their urgency and impact on strategic goals. I leverage task management tools to organize and allocate time efficiently. Regular check-ins with team members help keep projects on track while allowing me to adjust priorities as needed based on evolving circumstances and feedback.

To evaluate the effectiveness of communication tactics, I use both quantitative and qualitative measures. Metrics like engagement rates, feedback surveys, and participation statistics provide hard data, while qualitative feedback from team discussions or informal check-ins offer deeper insights. Regular evaluations allow me to refine strategies continuously.

When training new advocates, I adopt a comprehensive onboarding approach that combines structured content with interactive experiences. My training involves providing essential resources, shadowing opportunities, and hands-on simulations where new advocates can practice what they've learned. Continuous mentorship and feedback ensure they feel supported and confident in their role.

I handle conflicts within my team by fostering an open dialogue about differing opinions. I encourage each party to share their perspectives and facilitate a discussion aimed at finding common ground and solutions. Promoting a culture of respect and understanding helps build stronger relationships and enhances team dynamics.