Order Management Specialist

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have  

As part of our dynamic global Sales Administration team, you will play a crucial role in scaling and supporting our order management processes. We are looking for a new Order Management Specialist to join our team based in Austin, Texas, and help drive the successful execution of customer orders and business growth. This is a fantastic opportunity to contribute to our expanding business while working collaboratively with cross-functional teams and deliver exceptional service to both internal and external stakeholders.

• Process and Manage Orders:
• Process all incoming customer orders, including new business, upgrades, renewals, and online purchases.
• Conduct thorough order reviews, ensuring that Service Level Agreements (SLAs) are met and quality standards are maintained.
• Collaborate closely with the Sales team to validate order specifications, ensuring precision and proactively resolving any discrepancies or accommodating special requests.

• Handle Invoicing & Billing:
• Manage administrative tasks related to customer invoicing and payments.
• Coordinate with Finance and Legal teams to ensure proper resolution of invoicing issues and administrative requirements.
• Handle and resolve invoice disputes, collaborating with different stakeholders and ensuring timely communication with customers.
• Assist the Finance team with payment collections, providing administrative support as required.

• Manage SLAs & Customer Communication:
• Deliver timely responses to both internal and external customers, ensuring that all requests and issues are addressed within established SLAs.
• Act as a key point of contact for order-related queries, ensuring customers are kept informed throughout the order lifecycle.

• Improve Processes & Data Integrity:
• Contribute to maintaining data accuracy in Salesforce, ensuring that all order information is correctly captured.
• Continuously seek improvements in order management processes.
• Embrace new tools and methods that enhance order management efficiency and streamline workflows.

• 3+ years of experience in an order management or sales operations support role within an international environment, ideally within the IT or SaaS industry.
• Proven track record of managing complex order processing tasks and administrative processes in a fast-paced, global business.
• Experience with SalesForce or similar CRM systems for order and data management.
• Familiarity with e-commerce platforms, invoicing systems, and order management tools is a plus.
• Exceptional attention to detail and accuracy, with a keen eye for numbers and data integrity.
• A problem-solving mindset with the ability to resolve order-related issues quickly and efficiently.
• Excellent communication skills, both written and verbal, with the ability to interact with customers, sales, finance, and cross-functional teams.
• Strong prioritization and organizational skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work effectively as part of a collaborative team. Fluency in English (written and spoken) is required. Additional languages are a plus. 
• A degree in Business, Finance, Operations, or a related field.

Words from the Team

Our mission is to provide excellent customer service by ensuring that all orders are processed accurately and in a timely manner. Every customer interaction should leave them satisfied and confident in our solutions.

We operate as a cohesive team, sharing objectives and workload evenly. This dynamic structure allows us to be exposed to a variety of customer requests and challenges, offering the opportunity for continuous learning and improvement. Every day is different, and we embrace the chance to enhance our processes and develop our skills together.

Feel ready to join the team? Apply and we will soon get in touch with you.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.