Inside Sales Representative

As an Inside Sales Representative at Crawford Electric Supply, you'll be responsible for supporting the Outside Sales team, ensuring customer orders are processed efficiently, and being knowledgeable about our diverse product offerings. You will utilize the Eclipse program for pricing and order entry, estimate delivery dates, and promptly resolve any customer issues that arise. Your role also includes promoting branch-wide special promotions, using product samples or catalogs to demonstrate features and benefits to customers.

To be considered for the Inside Sales Representative position at Crawford Electric Supply, you should have a high school diploma or equivalent and at least six months of related experience. Effective interpersonal communication skills are essential, as well as basic math skills to handle discounts and commissions. Familiarity with Microsoft Office and some basic electrical product knowledge will also aid your success in this role.

Crawford Electric Supply is committed to the professional development of its employees, especially Inside Sales Representatives. You’ll have access to robust training programs, opportunities for career advancement within the company, and the chance to become a shareholder through our employee benefit programs. By fostering a supportive culture that values diverse perspectives, we ensure that our employees can grow their skills and advance their careers.

Working at Crawford Electric Supply as an Inside Sales Representative means being part of a lively and supportive team that values hard work and camaraderie. Our culture is built on mutual respect, inclusivity, and fun, where employees are encouraged to collaborate and share their ideas. We’re also dedicated to our community and offer volunteer time off and various employee resource groups (ERGs) to help you connect and find support.

Crawford Electric Supply offers a comprehensive benefits package for its Inside Sales Representatives, including healthcare plans, dental and vision coverage, paid time off, and paid parental leave. Additionally, you’ll enjoy 401(k) retirement savings options with company matches, professional development opportunities, and even a robust wellness program. We’re dedicated to promoting a healthy work-life balance for all our employees.

When addressing this question, it's important to discuss your ability to manage customer orders and interactions effectively. Share specific methods you use, such as creating a daily task list, maintaining communication with the Outside Sales team, and employing software tools like Eclipse to track your priorities. Explain your approach to balancing customer needs with deadlines to demonstrate your time management skills.

In your response, provide a specific example that illustrates your problem-solving abilities. Detail the nature of the complaint, the steps you took to understand and address the issue, and the positive outcome that resulted. Emphasize your commitment to customer satisfaction and how you maintain strong relationships with clients even during challenging situations.

Discuss your approach to understanding customer needs and how you could leverage product knowledge and special promotions to engage clients. Mention the importance of building relationships and your willingness to proactively seek feedback to refine strategies. Highlight any prior experiences where your initiative resulted in growth or improvements, demonstrating a results-oriented mindset.

This is your chance to showcase your product knowledge. Share any experience you have related to electrical products, and express your eagerness to learn about Crawford Electric Supply’s offerings. Mention how you would utilize vendor catalogs and training resources to educate yourself further and remain updated on product developments.

When answering this question, highlight your proficiency with relevant software, particularly the Eclipse program if experienced, or any other CRM systems you have used. Discuss how your computer literacy extends to programs like Microsoft Office Suite, explaining how these skills have assisted you in previous roles to handle orders and customer inquiries effectively.

Express your methods for maintaining composure during stressful times, such as prioritizing tasks and practicing good communication with team members. Emphasize the importance of staying organized and using problem-solving skills to handle unexpected challenges, ensuring that customer expectations are met even during peaks of activity.

Your response should reflect your alignment with Crawford Electric Supply’s values and commitment to community service and sustainability. Share how your interests and skills fit the role and how being part of the Sonepar family excites you regarding growth opportunities. Mention specific aspects of the company culture you find appealing.

In your answer, provide examples of situations where you've successfully upsold or cross-sold products in past roles. Discuss your approach to understanding customer needs and expectations to identify complementary products, emphasizing how you communicated value to clients and helped them make informed decisions.

When addressing this question, mention common challenges, such as dealing with varied customer demands or meeting sales targets. Explain how you see these challenges as opportunities for growth, and discuss strategies you have to overcome these obstacles, such as staying adaptable and continuously learning about the products and market trends.

Your answer should underline your customer-centric approach. Discuss the importance of understanding individual customer needs and preferences, regular communication, and following up to ensure satisfaction. Share any techniques you have used to forge connections over time and maintain long-term relationships, demonstrating your understanding of the role's social dynamics.