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Service Advisor - MB of Nashville

Company Description

At MB of Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

 

Duties and Responsibilities:

·       Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

·       Greets customers in a timely, friendly manner.

·       Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

·       Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

·       Test-drive the vehicle or refer to the test technician as necessary.

·       Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

·       Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

·       Maintains a dealership-prescribed standard for “hours per customer repair order written."

·       Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

·       Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

 

 

Qualifications

Qualifications:

·       High school diploma or the equivalent.

·       Ability to read and comprehend instructions and information.

·       Two years of experience in a dealership position.

·       General knowledge of vehicle mechanical operations.

·       ASE certification preferred.

·       Sales experience preferred.

·       Professional personal appearance.

·       Excellent oral and written communication skills.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Advisor - MB of Nashville, Sonic Automotive

At MB of Nashville, a proud member of the Sonic Automotive family, we’re excited to welcome a Service Advisor to our vibrant team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and loves helping customers with their vehicle needs. As a Service Advisor, you’ll be the friendly face welcoming customers as they arrive for their appointments, ensuring they receive a smooth experience from start to finish. Your day will be filled with scheduling service work, providing accurate cost estimates, and maintaining communication with our customers about the progress of their vehicles. You’ll not only advise them on the necessary services but also educate them on the importance of regular vehicle maintenance. MB of Nashville believes in investing in our employees, offering extensive training and support to help you grow in your career. With competitive compensation and a comprehensive benefits package, we’re dedicated to creating a motivating and rewarding work environment. If you are passionate about customer service and have a knack for understanding vehicle mechanics, we'd love for you to consider joining our team at MB of Nashville – where your success is our mission!

Frequently Asked Questions (FAQs) for Service Advisor - MB of Nashville Role at Sonic Automotive
What are the primary responsibilities of a Service Advisor at MB of Nashville?

As a Service Advisor at MB of Nashville, your primary responsibilities will include scheduling service appointments, greeting customers, providing detailed cost estimates for labor and parts, and ensuring exceptional communication throughout the service process. You'll also be responsible for maintaining our Customer Satisfaction Index rating and advising customers on vehicle maintenance, which is crucial for their satisfaction and trust in our services.

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What qualifications are needed to become a Service Advisor at MB of Nashville?

To join MB of Nashville as a Service Advisor, you’ll need a high school diploma or equivalent, along with at least two years of experience in a dealership setting. Familiarity with vehicle mechanical operations is crucial, and having an ASE certification can set you apart. Additionally, strong communication skills and a professional appearance are essential for successfully engaging with our customers.

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How does MB of Nashville support the career growth of Service Advisors?

MB of Nashville believes in the potential of our employees and provides extensive training and development opportunities. With over 1,000 internal advancements each year, you’ll find plenty of pathways to elevate your career. Our collaborative, team-oriented environment further ensures that you have the resources and support to achieve your professional goals.

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What can Service Advisors at MB of Nashville expect in terms of compensation and benefits?

Service Advisors at MB of Nashville can expect competitive compensation along with a comprehensive benefits package. We take pride in offering our employees the best in terms of training, health benefits, retirement plans, and employee incentives, all designed to ensure you're motivated and valued in your role within our dealership.

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What sets MB of Nashville apart from other automotive dealerships for Service Advisors?

At MB of Nashville, we prioritize a supportive and rewarding work culture that enhances both professional and personal growth. Our commitment to customer satisfaction, alongside our emphasis on teamwork and continual learning, truly sets us apart from other dealerships. When you join MB of Nashville, you are part of a family that is invested in your long-term success.

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Common Interview Questions for Service Advisor - MB of Nashville
How would you handle a difficult customer situation as a Service Advisor?

When faced with a difficult customer situation, it's crucial to remain calm and listen actively to the customer's concerns. Acknowledge their feelings and express empathy while focusing on finding a solution. Use your knowledge of services and repairs to suggest viable options that meet the customer’s needs and explain the benefits clearly.

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Can you describe a time when you went above and beyond for a customer?

Share a specific instance where your actions significantly improved a customer's experience. Highlight your commitment to exceptional service by detailing how you identified their needs and took initiative to assist them beyond the standard requirements, ultimately resulting in their satisfaction.

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What experience do you have with vehicle maintenance recommendations?

Discuss your understanding of vehicle maintenance and how it impacts performance and longevity. Provide examples of how you've advised customers in the past based on their vehicle conditions, and how you've used maintenance menus to tailor recommendations that align with manufacturer specifications.

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How do you prioritize tasks in a fast-paced service environment?

Explain your approach to time management and prioritization in a busy service environment. Highlight the importance of assessing urgency, utilizing scheduling tools, and keeping open communication with customers and technicians to ensure efficiency without sacrificing quality service.

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What is your approach to learning about new automotive technologies?

Emphasize your proactive approach to staying updated on new automotive technologies, including attending workshops, reading industry news, and engaging with technical webinars. This commitment to continuous learning will help you better serve customers and keep you informed on the latest vehicle advancements.

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How do you establish trust with customers as a Service Advisor?

Building trust involves being transparent about service costs and timelines, actively listening to customer concerns, and consistently providing honest recommendations. Emphasizing your reliable communication and customer follow-ups can help assure clients that they can depend on you for all their automotive service needs.

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What steps would you take if you noticed a recurring issue with a customer's vehicle?

If you notice a recurring issue, you should document the problem thoroughly and communicate with the customer about it. Suggest a more in-depth diagnostic evaluation and discuss possible solutions with technicians to prevent future occurrences, demonstrating your commitment to their long-term vehicle health.

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Describe your experience working in a team as a Service Advisor.

Share specific examples of collaborations with service technicians, parts departments, and fellow advisors. Explain how you effectively communicated with your team to address customer needs and enhance operational efficiency, ultimately contributing to a positive service environment.

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How do you manage stress during peak service hours?

Discuss strategies you use to manage stress, such as staying organized, prioritizing urgent tasks, and maintaining a positive attitude. The ability to adapt and remain composed under pressure is crucial to deliver excellent service, even during busy periods.

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What do you think is the key to providing excellent customer service?

Emphasize that excellent customer service comes from understanding customer needs, clear communication, and going the extra mile to resolve issues. Personalizing your service and being genuinely interested in customer satisfaction are integral components that help foster long-term relationships.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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April 22, 2025

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