Implementation Consultant

Salary banding: £40,000 - £50,000

Working Pattern: Hybrid - 2 days per week in the office

Location: London

Role Summary

Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are generating the value that we’ve committed to delivering.

The Implementation Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base.

The role will report to the Head of Customer Engagement at Sprout, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team.

As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary-pushing technology into some of the world’s largest businesses and helping to create and train new AI models using our low-code configuration tooling.

If you’re an ambitious technologist with a good blend of technical and communication skills, and believe in the power of enterprise AI to make a positive impact on millions of insurance policyholders around the world, we’d love to meet you.

Responsibilities

Customer Delivery and Configuration

• Configure, and deliver solutions using the Sprout.ai platform
• Liaise with Engineering to deliver integrations between Sprout and our customers’ systems
• Liaise with Data Science to implement & optimise AI document-processing models, AI workflows, and automation processes related to claim management
• Troubleshoot and resolve technical issues related to Sprout implementations and PoCs

Solution Design

• Design and architect end-to-end solutions leveraging Sprout.ai’s claim automation platform
• Liaise with engineering to create detailed solution designs, integration architecture, and technical documentation
• Provide technical guidance and best practices to clients and internal teams
• Evaluate client requirements and propose appropriate Sprout.ai solutions

Customer Success

• Advise clients on Sprout.ai best practices
• Provide technical expertise during implementation projects
• Develop implementation processes and guides to standardise the onboarding process for customers.
• Conduct training sessions for clients and internal teams
• Stay up-to-date with the latest Sprout features and industry trends in claim automation

Requirements

• 1-2 years experience working with process automation or low code platforms 
• Familiarity with integration technologies (JSON, REST APIs)
• Knowledge of programming languages such as JavaScript and Python
• Excellent communication and presentation skills 
• Excellent stakeholder management skills
• Strong problem-solving and analytical abilities

Nice to Have

• Experience delivering complex technology solutions as part of a delivery team
• Experience in solution design and architecture for enterprise-level projects
  

Sprout.ai Values

🌱Hungry for Growth - Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.

🚚 Own It, Deliver It - We commit, we deliver, and we exceed expectations - it's how we achieve outstanding outcomes for our customers.

🌳 Seed Innovation - The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.

🤝 Collaborate to Blossom - We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.

Compensation, benefits and perks

• Salary banding: £40,000 - £50,000 dependent on experience. Annual pay reviews.
• Sprout.ai Share Options
• Generous annual leave
• Hybrid and flexible working practices
• Learning and Development budget
• Regular socials
• Macbook Pro + home working setup

About Sprout.ai

Sprout.ai was established in London, UK in 2018 with a mission to help people in their time of need when making an insurance claim. Inefficient claims processing for the insurer meant that customer experience was suffering and people were losing faith in their insurance policies. The average insurance customer was having to wait over 25 days to receive an outcome on their claim, often in times of vulnerability.

The barriers to rapid claims settlement were clear; understanding of unstructured data, complexity and volume of decision making, legacy systems and processes.

Sprout.ai’s patented claims automation platform solves these challenges, and has already delivered instant claims settlement on millions of insurance claims around the world. Our proprietary AI products can automate every step of the claims journey: extracting and enhancing relevant claims data, cross-checking this with policies and providing recommendations to conclude a claim in near real-time. Our tools are allowing claims handlers to spend more time with customers, where human touch and empathy can make the most difference to their customers.

Leading VCs saw our company vision to ‘make every claim better’ and have supported our growth journey. This includes our $11M Series A led by Octopus Ventures in 2021 and in total we have raised over $20M.