Technical Operations Executive

The Technical Operations Executive is responsible for making sense of data from various sources. This can be achieved by developing and maintaining automated reporting and data management processes and dashboard to track and communicate financial, operations data and KPIs with various stakeholders.

The role works closely with the Banking Operations, Compliance,  Investment, Business Intelligence teams and Data Engineers to define and achieve report/ data goals.

The Technical Operations Executive is expected to be analytical, attentive to details and continuously identifying opportunities for improvement while keeping a keen eye on the big picture. He/she grasps complex topics quickly and is adept at thinking on their feet to solve problems in a creative and holistic manner.

Daily Responsibilities:

• Develop and maintain reports / dashboards which communicate financial and operational data and KPIs.
• Collect and interpret financial and operational data from various sources.
• Collaborating with stakeholders from various departments to define report/ data goals and data engineers to set up data pipelines for data extraction.
• Develop and maintain departmental documentation, including report/dashboard specifications.
• Participate in project planning, execution, monitoring, and providing status updates to stakeholders.

Other Responsibilities:

• In between reporting and data projects, participate in process improvement projects as a Stakeholder of Operations Team.
• Assist the regional Operations team in daily BAU tasks including processing daily deposits and withdrawals and monitoring reconciliations. This is important for the executive to be up to date with the latest processes and domain knowledge.
• Assist the regional Operations team in resolving transactional issues leveraging data (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.

• Prior experience of 1 – 2 years of experience in writing SQL scripts and queries is required.
• Experience within fintech or startups or financial services spaces will be a plus point.
• Knowledge in Excel Macro, GSheet App Script, data dashboard creation, and other programming languages will be a plus point.
• Good analytical, statistical, business analysis and problem-solving skills. Able to quickly comprehend data architecture, business data and business requirements, and produce reports and dashboards to improve business efficiency. 
• Good communication skills and attitude. Able to comprehend and communicate using basic English language skills. Expected to interact with stakeholders from various departments on a regional level regularly.
• Being well-organized, adaptable, and paying great attention to detail is of utmost importance. Given the daily introduction of new challenges, we are looking for someone with the intelligence and determination to tackle and adjust to changes.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.