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HUMAN SERVICES CASEWORKER TRAINEE

​Agency: Department of Healthcare and Family ServicesClass Title: SOCIAL SERVICES CAREER TRAINEE - 41320BPIS: 08037Skill Option: NoneBilingual Option: NoneStart date: 12/12/24Closing Date/Time: 12/30/2024Salary: Anticipated starting salary $4,412 Monthly; Full salary range $4,412-$5,991/monthlyJob Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 1Plan/BU: RC062This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Posting Identification Number ME43671Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Postition overview:The Department of Healthcare and Family Services, Bureau of All Kids is seeking to hire a high energy individual to join our staff in determining eligibility for All Kids insurance cases and completing initial assessment of program participants. The ideal individual will possess strong organizational and communication skills and exhibit the ability to explain eligibility requirements to applicants and to the public. We welcome interested applicants who can help manage caseloads and assist clients with routine inquiries.HFS values employees with different backgrounds, life experiences, and talents.Employees receive a robust benefit package including:• Monday-Friday work schedule• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)• Health, Life, Vision, and Dental Insurance• Pension Plan• Paid Parental Leave• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)• Employees earn (12) paid Sick Days annually.• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.• Employees earn (3) paid Personal Days annually.• (13-14) paid holidays annually (based on start date)If you are seeking a new opportunity, and this position appeals to you, please apply today!At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.Essential Functions• Under direct supervision, participates in an Agency sponsored training program of six to twelve months duration• Assists in conducting evaluations of medical programs:• Assists in the update and enhancement of medical programs and reports• Establishes working relationships with Agency personnel• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.Minimum Qualifications• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in social science or a related field of the social sciencesConditions of Employment• Requires completion of a background check and self-disclosure of criminal history• Requires the ability to utilize and maintain state issued equipment such as a laptopThe conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.Work Location: 201 South Grand Ave E Springfield, IL 62704-3803Email: HFS.DMPApps@illinois.govPosting Group: Social ServicesThis position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:• donotreply@SIL-P1.ns2cloud.com• systems@SIL-P1.ns2cloud.com

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What You Should Know About HUMAN SERVICES CASEWORKER TRAINEE, State of Illinois

Are you ready to make a meaningful impact in your community? Then the Human Services Caseworker Trainee position at the Illinois Department of Healthcare and Family Services in Springfield, IL, might be just what you're looking for! As a trainee, you'll join a dedicated team that helps families gain access to essential healthcare services through the All Kids insurance program. This entry-level role is an incredible opportunity for individuals who are passionate about social services and want to develop their skills in a supportive environment. In this position, you’ll assist in determining eligibility for applicants, conduct initial assessments of program participants, and manage a caseload of inquiries. We’re looking for someone energetic with strong organizational and communication skills who is eager to learn. Plus, you’ll enjoy a fantastic benefits package, including health insurance, a pension plan, and generous vacation time! HFS is committed to creating a diverse and inclusive workplace, so if you have a unique background or experience, we want to hear from you. Ready to embark on this rewarding career? Apply now and take the first step toward a fulfilling future where you help enhance the well-being of families in Illinois!

Frequently Asked Questions (FAQs) for HUMAN SERVICES CASEWORKER TRAINEE Role at State of Illinois
What are the main responsibilities of a Human Services Caseworker Trainee at HFS?

As a Human Services Caseworker Trainee at the Illinois Department of Healthcare and Family Services, you will be tasked with determining eligibility for the All Kids insurance program, assisting in program evaluations, and completing initial assessments of applicants. You will also play a vital role in managing caseloads and communicating eligibility requirements effectively to clients.

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What qualifications are needed to become a Human Services Caseworker Trainee at HFS?

To qualify for the Human Services Caseworker Trainee position at HFS, candidates must possess a bachelor's degree, ideally with coursework in social sciences or related fields. Successful candidates will also demonstrate strong organizational skills and effective communication abilities to thrive in this role.

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What benefits can I expect as a Human Services Caseworker Trainee with HFS?

As a Human Services Caseworker Trainee at the Illinois Department of Healthcare and Family Services, you’ll enjoy a comprehensive benefits package including health, life, vision, and dental insurance, a pension plan, paid parental leave, and ample vacation days. The role also typically offers flexible working hours that accommodate life's demands!

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What does the training program for a Human Services Caseworker Trainee at HFS entail?

The training program for a Human Services Caseworker Trainee at HFS lasts between six to twelve months and includes hands-on experience under direct supervision. You will learn how to conduct eligibility evaluations and enhance medical programs, equipping you with the necessary skills and knowledge for a successful career in social services.

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How does HFS ensure diversity and inclusion in the hiring of Human Services Caseworker Trainees?

At the Illinois Department of Healthcare and Family Services, diversity and inclusion are core values. HFS actively seeks candidates with varied backgrounds and life experiences, recognizing that these differences contribute to innovative solutions in servicing the community. They encourage applications from all individuals, regardless of culture, ethnicity, race, or other characteristics.

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Common Interview Questions for HUMAN SERVICES CASEWORKER TRAINEE
What inspired you to apply for the Human Services Caseworker Trainee position at HFS?

When answering this question, reflect on your passion for social services and your desire to positively impact families' lives in Illinois. Sharing a personal story or experience that influenced your decision can make your response more compelling.

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How would you handle a difficult client as a Human Services Caseworker Trainee?

In your response, emphasize your conflict resolution and communication skills. Describe how you would remain calm, listen to the client's concerns, and work collaboratively to help find a solution while ensuring they feel heard and respected.

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Can you describe a time when you had to manage multiple responsibilities?

A great strategy for answering this question is to use the STAR method (Situation, Task, Action, Result). Share an example that highlights your organizational skills and ability to prioritize tasks effectively.

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What skills do you think are essential for a successful Human Services Caseworker Trainee?

Focus on skills such as strong communication, empathy, organizational abilities, and problem-solving skills. Your response should reflect your understanding of the role and how these skills will aid in assisting clients.

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How do you ensure compliance with program guidelines and regulations?

Discuss your attention to detail and commitment to understanding the relevant policies and procedures. Also, mention how you would seek guidance from supervisors and leverage training opportunities to stay informed about compliance requirements.

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What strategies would you use to communicate complex eligibility requirements to clients?

Explain how you would simplify information into digestible formats and use clear, jargon-free language. Providing examples of how you might visualize or summarize this information could strengthen your answer.

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How would you stay organized while managing your caseload?

Your response should include mentioning tools or methods you are familiar with, such as using a task manager, spreadsheets, or prioritization techniques to ensure all tasks are completed promptly.

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What do you think is the biggest challenge facing Human Services Caseworkers today?

Consider discussing common challenges such as budget constraints, resource limitations, or increasing demand for services. Share your thoughts on how to address these challenges or provide solutions from your perspective.

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Describe how you would work with a team to achieve common goals.

Highlight your ability to collaborate effectively, drawing from past experiences where teamwork led to successful outcomes. Mention the importance of communication and understanding each member's role in achieving goals.

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Where do you see yourself in five years in your career in human services?

Convey your aspirations for growth and commitment to contributing positively to the field of human services. Discuss how this position as a Human Services Caseworker Trainee is a stepping stone toward your long-term goals in social service management or specialized roles.

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December 14, 2024

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