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Sr. Sales Systems Engineer

Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Besides many enterprises and government agencies, nearly 30% of the world’s top MSSPs rely on our platform, and that number is growing every day as more companies recognize the value of next-generation security solutions. We're at the forefront of protecting organizations against sophisticated cyber threats using cutting-edge AI and automation technologies. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that drives real impact in the market.

Stellar Cyber is looking for a Sr. Sales Systems Engineer professional to work in Japan with our Sales team, to be the main technical resource on sales calls and educate the customer on features, specifications and functionality to integration. If you are excited to be part of a very fast-growing team with lots of opportunities, Stellar Cyber is a great place to grow your career.

We are open to considering applicants that would work remote within Japan with the ability to travel to Tokyo as required.

Responsibilities:

  • Create and deliver compelling demonstrations of Stellar Cyber products and solutions. Understand and effectively present our security platform and solutions.
  • Providing pre-sales technical assistance and product education.
  • Actively driving and managing the technology evaluation stage of the sales process. Taking ownership of customer issues reported and seeing problems through to resolution. Diagnose and troubleshoot Stellar Cyber software and hardware and help our customers deploy the Starlight solution.
  • Install network traffic sensors in various environments; including the physical network, virtual networks, public and private cloud, servers.
  • Very close working relationship with TAC support and Product Management Respond to RFI's & RFP's.
  • Provide weekly report to management on the status of high priority cases and pre-sales activity 30-50% Travelling throughout all sales territories.
  • Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate technical sales support.
  • 5+ years of proven experience in a heavy customer focus position involving technical knowledge of a companies' products and services
  • 5+Technical/pre-sales support as a sales or systems engineer
  • Strong understanding of the following technologies: TCPIP, Networking, Routing, Switching, LAN Extensive Cyber Security experience including Network Security, Firewall, IDS, Sandbox and Security detections.
  • Having Linux, Windows administrator, SIEM technology, and Virtualization is a big plus Public/Private cloud. AWS, Azure and Google Cloud application installations and manage Education requirements. Degree in a relevant field, like Computer Science, IT, Engineering.
What You Should Know About Sr. Sales Systems Engineer, Stellar Cyber

Are you ready to take your career to the next level with Stellar Cyber as a Sr. Sales Systems Engineer? Join our fast-growing global leader in cybersecurity, where we are proud to protect organizations from sophisticated cyber threats using cutting-edge AI and automation technologies. You’ll be part of a team that is trusted by major players in the industry, with almost 30% of the world’s top MSSPs relying on our innovative solutions. As Sr. Sales Systems Engineer, you'll play a pivotal role in integrating our security platform and educating customers on its features and functionality. Your days will be filled with exciting challenges as you create and deliver compelling product demonstrations, provide pre-sales technical assistance, and assist customers through the technology evaluation stage of the sales process. With your extensive experience of over 5 years in technical support and customer-focused roles, you'll be a vital liaison between our tech teams and clients. We understand the importance of flexibility, and while this role is open to candidates throughout Japan, travel to Tokyo may be required sometimes. If you have a strong understanding of networking, cybersecurity, and cloud technologies, along with a passion for driving innovation in the industry, we would love to welcome you to our diverse and collaborative culture at Stellar Cyber. Your journey towards a fulfilling and impactful career starts here!

Frequently Asked Questions (FAQs) for Sr. Sales Systems Engineer Role at Stellar Cyber
What responsibilities does a Sr. Sales Systems Engineer at Stellar Cyber have?

A Sr. Sales Systems Engineer at Stellar Cyber is responsible for delivering engaging product demonstrations, providing pre-sales technical assistance, and managing the technology evaluation process during sales. You'll work closely with customers to address their technical queries and help troubleshoot issues, ensuring a smooth deployment of our Starlight solution.

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What qualifications are needed to become a Sr. Sales Systems Engineer at Stellar Cyber?

To qualify for the Sr. Sales Systems Engineer position at Stellar Cyber, candidates should have at least 5 years of experience in a customer-focused role with strong technical knowledge. A degree in Computer Science, IT, or Engineering is preferred, and expertise in networking protocols, cybersecurity practices, cloud technologies, and operating systems will set you apart.

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What type of technology experience is beneficial for a Sr. Sales Systems Engineer at Stellar Cyber?

For a Sr. Sales Systems Engineer role at Stellar Cyber, familiarity with technologies such as TCP/IP, Routing, Switching, and LAN are essential. Extensive experience in cybersecurity areas like firewalls, IDS, and SIEM technology, along with knowledge of cloud platforms like AWS, Azure, and Google Cloud, will greatly enhance your candidacy.

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Is travel required for the Sr. Sales Systems Engineer position at Stellar Cyber?

Yes, the Sr. Sales Systems Engineer position at Stellar Cyber involves approximately 30-50% travel throughout sales territories, particularly for candidates working remotely in Japan. This travel enables you to engage with clients face-to-face and strengthen those all-important relationships.

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How does Stellar Cyber support the growth of Sr. Sales Systems Engineers professionally?

At Stellar Cyber, we are committed to fostering the professional growth of our employees, including Sr. Sales Systems Engineers. By joining our team, you'll have access to continuous learning opportunities, mentorship from industry experts, and the chance to work on cutting-edge cybersecurity solutions that shape the future of the industry.

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Common Interview Questions for Sr. Sales Systems Engineer
Can you explain your experience with pre-sales technical support?

In answering this question, highlight your previous roles and specific instances where you provided pre-sales support. Discuss how you engaged with customers to understand their needs, your approach to demonstrating solutions, and any successful outcomes from these interactions.

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Describe a challenge you faced in a customer engagement and how you resolved it.

Use the STAR method to structure your response. Explain the Situation, Task, Action, and Result, focusing on your problem-solving abilities and emphasizing how you turned a challenge into a positive outcome for the customer.

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What methods do you use to stay updated on cybersecurity trends?

Demonstrating your commitment to continuous learning is key. Mention specific resources such as industry publications, online courses, webinars, and professional networks that you engage with to keep your knowledge current and relevant.

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How do you approach technical demonstrations for clients?

Describe your strategy for tailoring technical demonstrations to client needs. Emphasize the importance of understanding your audience, addressing specific use cases, and highlighting unique features of the product that align with their business objectives.

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What experience do you have with integrating security solutions in cloud environments?

Share any relevant projects or experiences you've had with cloud integrations, specifying the platforms you've worked with (like AWS, Azure, or Google Cloud). Discuss your technical skills and any certifications that affirm your expertise in this area.

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How do you build trust with customers during the sales process?

Focus on your communication skills and your commitment to transparency in discussions. Share examples of how you've provided consistent support, addressed concerns proactively, and established a rapport that translates into lasting partnerships.

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What are some key networking protocols you are familiar with?

Enumerate the networking protocols you have experience with, such as TCP/IP, HTTP, or DNS. Discuss how your understanding of these protocols aids in understanding client environments and securing their networks effectively.

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How do you prioritize tasks when managing multiple pre-sales activities?

Explain your organizational systems, whether you use tools, calendars, or task lists, and how you assess urgency and importance of tasks. Share any specific techniques you use to maintain productivity under pressure.

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What aspects of Stellar Cyber's solutions excite you the most?

Research the specific features and benefits of Stellar Cyber's offerings. In your response, highlight what resonates with you and aligns with your passion for cybersecurity, demonstrating your genuine interest in the company's mission and products.

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How do you handle customer objections during sales presentations?

Share your approach to objections by emphasizing active listening and empathy. Illustrate with an example how you gathered feedback from customers, addressed their concerns thoughtfully, and aimed for a constructive dialogue that led to solutions.

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Be the cybersecurity leader of Everything Detection and Response(XDR) by delivering an open, unified, and intelligent platform that transforms the security operations through automation, simplification and functionalityconsolidation.

9 jobs
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BENEFITS & PERKS
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 6, 2024

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