Parts Counter Lead

As the Parts Counter Lead at Stewart & Stevenson, your primary responsibilities include providing expert knowledge in determining parts for customers, overseeing and supporting Parts Counter employees, collaborating with warehouse staff for smooth material retrieval and delivery, managing purchase orders, and maintaining organized records of customer and dealer information. Your role is crucial in ensuring high-quality service and a positive customer experience.

The Parts Counter Lead position at Stewart & Stevenson requires expert-level knowledge of parts and inventory software, at least 10 years of relevant industry experience, and a high school diploma or GED equivalent. Additionally, outstanding problem-solving skills, effective communication, and a commitment to customer service excellence are essential. You must also maintain a Forklift Certification License, which will be provided by the employer.

At Stewart & Stevenson, the Parts Counter Lead plays a vital role in customer service by ensuring that the team provides accurate parts recommendations and technical support. By maintaining effective communication, quickly resolving issues, and acquiring necessary materials, the Parts Counter Lead helps create a seamless purchasing experience for both internal and external customers, ultimately upholding our standard for excellence.

The Parts Counter Lead at Stewart & Stevenson can expect a supportive and collaborative team environment. We emphasize respect, communication, and personal accountability among team members. As a leader, you will help foster a positive atmosphere, encouraging your colleagues to contribute, adapt, and succeed together in achieving the company’s goals.

Yes, the Parts Counter Lead at Stewart & Stevenson will find ample opportunities for professional growth. With our focus on employee development and continuous improvement, you'll be encouraged to refine your skills, take on new challenges, and grow within the company to reach your career goals while also contributing to the overall success of the organization.

In answering this question, focus on specific software programs you have used, examples of your experience in managing parts inventory, and how you have successfully dealt with inventory challenges in past roles. Highlight your problem-solving skills and commitment to ensuring efficient operations.

Emphasize real scenarios where you have gone above and beyond for customers, how you handle complaints, and the methods you use to solicit feedback for improvement. Showing concrete examples of your dedication to customer service will resonate well.

Use the STAR method (Situation, Task, Action, Result) to outline a specific situation where your leadership made a positive impact. Focus on communication strategies you used, the importance of teamwork, and the successful outcome achieved.

Discuss how you utilize inventory management tools and organizational skills to streamline order management. Mention any specific software you've used and how your approach ensures timely deliveries while minimizing errors.

Provide examples of how you’ve approached conflict resolution, including strategies for effective communication, listening skills, and how you've managed to turn challenging interactions into positive outcomes.

Express your understanding of safety protocols and how leading by example can promote a culture of safety. Mention initiatives you've implemented or participated in, showcasing your commitment to a safe working environment.

Discuss the resources you utilize—such as industry publications, seminars, or networking events. Emphasize your proactive approach to continuous learning to better serve customers and your team.

Be prepared with a specific example demonstrating your ability to analyze a process, identify inefficiencies, and implement solutions that yielded measurable results, including any metrics that showcase the impact.

Reflect on how your leadership style enhances team dynamics. Discuss your approach to coaching, providing feedback, and promoting a collaborative environment that fosters growth and accountability.

Convey your enthusiasm for the role by stating your alignment with the company’s values, your interest in the parts industry, and how your background positions you as a strong fit for Stewart & Stevenson. Personalize your answer with what excites you about joining the team.