Technical Support Associate (Computer Networking)
We are looking for a proactive and customer-focused Technical Support Associate (Computer Networking) on behalf of our client. In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers.
Key Responsibilities:
- Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
- Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
- Manage the CRM system and support applications to ensure smooth service delivery.
- Provide technical assistance to customers, ensuring a seamless experience with networking products.
- Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.
Job Competencies:
- Strong communication skills (both verbal and written in English)
- Expertise in computer networking, firewalls, and hotspot appliances
- Strong logical reasoning and problem-solving skills
- Customer service and technical troubleshooting experience
- Experience managing CRM systems and support applications
- Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
- Prior experience in technical support, networking, or firewall troubleshooting.
- Strong understanding of firewalls, hotspot appliances, and network security principles.
- Ability to handle customer queries efficiently over calls and emails.
- Experience working with CRM software is a plus.
At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact. We focus on real connections and meaningful matches, ensuring the right opportunity finds you at the right time.
Getsubstance.co Pte. Ltd. | EA License No: 24C2398
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
VEG seeks an enthusiastic Customer Experience Coordinator to enhance the care journey for pet owners at their Henderson emergency veterinary hospital.
Serve as the welcoming bilingual (Spanish) coordinator who manages front-office operations and enhances patient experience at Athletico's Carpentersville clinic.
Lead and inspire a team of customer service agents at MCI, a fast-growing BPO leader, ensuring high performance and customer satisfaction.
Cooper University Health Care seeks an Authorization Specialist to manage insurance verifications and patient authorizations in a busy healthcare setting.
Strategic Sr. Technical Escalation Manager needed to lead customer issue resolution and enhance account success remotely for Alation's innovative data solutions in Texas.
The Grievance and Appeal Intake Coordinator role at Denver Health Medical Plan involves managing complaint intake and support processes, requiring strong communication skills and attention to detail within a mission-driven public health system.
ZipRecruiter seeks a detail-oriented Customer Experience Specialist to improve and maintain quality standards across customer service teams in a hybrid work environment.
YipitData's SpendHound platform seeks a skilled Customer Success Manager to lead a team driving engagement and retention in a fast-growing SaaS environment.
Lead global customer delivery operations and drive AI-first transformation at HackerOne, a top offensive security platform trusted by industry leaders.
Patient Access Navigator I at Cooper University Health Care, supporting patient access to multiple physician and radiology services with a focus on excellent customer service and teamwork.
Experienced Customer Success Manager needed to drive AI adoption and customer success within OpenAI's government sector clients in Washington, DC.
MongoDB is seeking a Senior Customer Success Manager in San Francisco to lead customer engagement, drive success, and collaborate cross-functionally in a hybrid setting.
Support the day-to-day operations of a specialized heart, lung, and vascular clinic as a Senior Patient Service Representative ensuring smooth patient scheduling and service delivery.
Fondées respectivement en 2012 et en 2013, Substance et Radiance opéraient sous deux noms jusqu’à tout récemment. En fait, jusqu’au moment où, guidés par l’idée et par l’envie d’offrir une approche plus organique à nos clients de toutes tailles, o...
67 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
