Concierge- Per Diem

As a Concierge at Sunrise Senior Living, you will be the friendly face that welcomes visitors to the community. Your primary responsibilities include greeting potential residents and their families, managing calls, and providing information that supports our marketing and sales efforts. You'll also monitor the Bistro area for cleanliness and refreshments and handle various administrative duties. This position is crucial in ensuring that visitors feel valued and informed.

To become a Concierge at Sunrise Senior Living, a high school diploma or GED is required, along with proven experience in a customer service role. Ideal candidates demonstrate excellent communication and organizational skills and possess good judgment, problem-solving abilities, and proficiency in using basic computer applications like Microsoft Word and Excel.

Working at Sunrise Senior Living means being part of a culture that values compassion, positivity, and teamwork. As a Concierge, you’ll be surrounded by like-minded individuals dedicated to making a difference in residents' lives, creating a supportive environment where everyone contributes to bringing joy and togetherness to the community.

Yes, prior customer service experience is essential for the Concierge role at Sunrise Senior Living. This experience is crucial as it helps build the strong interpersonal skills needed to connect with residents, families, and other team members effectively. You will also need to prove your ability to handle diverse scenarios with professionalism and empathy.

Concierge employees at Sunrise Senior Living enjoy a competitive benefits package that includes medical, dental, and vision plans, retirement savings options, and an employee assistance program. Additional perks such as paid time off, tuition reimbursement, and the option to receive daily pay add to the comprehensive benefits designed to support employee well-being.

When answering this question, highlight your understanding of customer needs. Discuss how you actively listen and ensure that every visitor feels welcomed and valued. Share examples of past experiences where you went above and beyond to assist someone and how this aligns with the values at Sunrise Senior Living.

In your response, emphasize your conflict-resolution strategies. Detail a specific incident where you managed a challenging interaction calmly and effectively, making sure to incorporate the importance of empathy and effective communication, which are fundamental at Sunrise Senior Living.

Discuss the methods you use to prioritize tasks effectively and keep track of multiple responsibilities. You could mention tools you like to use, such as calendars or task-management apps, and how your organizational skills will benefit the smooth operation of the Concierge role at Sunrise Senior Living.

Highlight your collaborative nature and willingness to uplift your colleagues. Share specific examples of how you have fostered teamwork and positive relationships in past roles, connecting this back to the supportive culture of Sunrise Senior Living.

Express your passion for serving others and your desire to make a positive impact in the lives of seniors. Mention Sunrise Senior Living's reputation as a Great Place to Work® and how their mission resonates with your values and career goals.

Identify qualities such as patience, empathy, strong communication skills, and a friendly demeanor. Discuss how these qualities enhance the resident experience and align with the mission of Sunrise Senior Living.

Talk about your commitment to continuous learning and share how you would actively seek out information regarding community resources. This could include attending community meetings or engaging with residents to understand their needs better, showing your dedication to excellence at Sunrise Senior Living.

Discuss your prioritization skills and how you would utilize your time management techniques. Provide an example of a situation where you successfully managed multiple responsibilities, reinforcing your ability to thrive in a busy environment typical of Sunrise Senior Living.

Reflect on what drives your passion for customer service and helping others. Discuss how seeing the happiness of residents and their families motivates you, and relate this back to the values upheld at Sunrise Senior Living.

Talk about your dedication to creating an inviting and warm atmosphere. Explain specific initiatives you could implement or ideas you might have that will go beyond the basic expectations of the role to elevate the experience of residents and guests at Sunrise Senior Living.