Inside Sales Representative - Industrial Distribution - Several locations

As an Inside Sales Representative at Ryan Herco Flow Solutions, you're responsible for delivering outstanding customer service by managing incoming calls, resolving customer issues, processing orders, and following up with clients. You'll also have the opportunity to write bids and quotations, document customer interactions, and collaborate with the Outside Sales team to implement effective sales strategies for new and returning customers.

To qualify for the Inside Sales Representative role at Ryan Herco Flow Solutions, candidates should have at least 2 years of proven sales or customer service experience. We require excellent communication skills, a detail-oriented mindset, and the ability to engage effectively with a diverse clientele. Familiarity with MS Office and the ability to type at least 40 WPM is also essential. If you possess these qualifications and have a persuasive, self-motivated attitude, you’ll find a great fit here!

Ryan Herco Flow Solutions places significant value on internal growth and career advancement. Since we promote from within, as an Inside Sales Representative, you’ll have a clear pathway to move up in the organization based on your contributions and performance. We offer various training opportunities and ongoing support to help you develop your skills and reach your career goals.

The Inside Sales Representative at Ryan Herco Flow Solutions receives substantial support from the Outside Sales team. This collaboration is key to ensuring all accounts are managed effectively, and every customer receives top-notch service. Working together with Outside Sales allows for seamless communication, enabling you to enhance customer relationships and implement productive sales strategies.

As an Inside Sales Representative at Ryan Herco Flow Solutions, you will enjoy a competitive wage along with a comprehensive benefits package. This includes medical, dental, and vision insurance, paid vacation and sick leave, holiday pay, life insurance, tuition reimbursement, and a 401(k) plan with company match. We’re committed to ensuring our employees are both well-compensated and supported.

In your response, discuss your previous roles that involved direct customer interaction, highlighting specific situations where you successfully resolved issues or increased customer satisfaction. Relate these experiences to the responsibilities of the Inside Sales Representative at Ryan Herco, emphasizing your ability to engage with customers effectively.

When answering this question, share a specific example of a difficult customer interaction you managed effectively. Outline your approach to staying calm, empathizing with the customer, and finding a resolution, showcasing your problem-solving skills relevant to the Inside Sales role.

Discuss your sales techniques, such as active listening, asking open-ended questions, and suggesting complementary products. Provide examples of how you've applied these techniques in past roles, demonstrating your fit for the Inside Sales Representative position at Ryan Herco.

In your answer, outline the strategies you use for time management and prioritization. For instance, explain how you assess urgency, remain organized, and maintain detailed records of customer interactions to ensure all clients receive timely service in your role as an Inside Sales Representative.

When answering this question, reflect on what specifically draws you to Ryan Herco Flow Solutions, such as their commitment to customer service, internal promotion opportunities, or the diverse industries they serve. Personalizing your answer will help show your genuine interest in the position.

Showcase your research into Ryan Herco Flow Solutions by discussing your understanding of the company’s product offerings and target industries. Highlighting various sectors such as electronics, chemical manufacturing, and water treatment will demonstrate your knowledge and readiness to engage in conversations with customers.

Provide a specific example of how you surpassed a sales goal in a previous role. Discuss the steps you took, such as developing strategies, building relationships, and leveraging available resources, and relate this experience to how you intend to excel as an Inside Sales Representative at Ryan Herco.

Detail the tools and methods you employ to stay organized, including CRM systems, daily task lists, or calendar management. Illustrate how these methods help you stay on top of customer follow-ups and ensure that every client receives quality service in your Inside Sales role.

Discuss your approach to handling such scenarios, emphasizing the importance of honesty and seeking help when needed. Explain that you would assure the customer you will find the right information and follow up with them to maintain trust and rapport.

Share personal motivations that drive you in sales, such as achieving goals, building relationships, or earning bonuses. Relating these motivations to the role of an Inside Sales Representative at Ryan Herco Flow Solutions will strengthen your response.