Customer Account Manager, Cyber Security Sales | Remote US

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

The Account Manager will engage directly with customers to renew, upsell, and close new business opportunities in a defined territory to achieve sales targets.  The Account Manager is responsible for supporting the sales process for Coalfire’s recurring revenue through renewing and upselling on a defined set of accounts in the territory. The Account Manager will also have a smaller portion of the quota based on new business within the territory.  This person will cultivate strong partnerships internally to support the execution of internal and external processes related to the sales cycle. In addition, responsibilities will include in person, e-mail and phone-based customer discussion throughout the sales cycle. 

• Responsible for account ownership and opportunity ownership within assigned territory and/or sales service line
• Management of Salesforce to document customer opportunities and their activity, and to generate reports to manage and prioritize existing accounts within assigned sales service line. Work closely with assigned service line to manage all renewals in assigned accounts throughout the sales cycle
• Develop account plans and strategies for assigned territory
• Research and identify growth opportunities within existing territory
• Monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on renewals agreements
• Responsible for meeting defined sales performance metrics, quota, renewal/upsell pipeline, maintain accurate forecasting
• Efficiently handles customer and partner inquiries related to quotes, pricing, up-selling and reinstatement of renewals contracts
• Expand Coalfire’s relationship by addressing broader client security needs through additional Coalfire service sales
• Develop and deliver accurate and high-quality statements of work for all Coalfire service sales
• Maintain and communicate an organized understanding of your accounts, opportunities, and day-to-day activities
• Cultivate strong internal working relationship with legal, order management and finance
• Proposal support including development and processing of the proposals
• Initiates escalation communications to appropriate internal personal

• 3 years of experience with sales or account management in a B2B sales environment
• 1-2 years’ experience selling Cyber Security consulting and/or managed services
• Experience with services sales terminology, SOWs, proposals, contracts
• Excellent spoken and written communication skills
• Strong organizational skills
• Proficiency with sales tools and Microsoft Office suite
• Motivated self-starter prepared to handle high volume of renewal opportunities, email communications and telephone calls
• Previous history of thriving in an extremely fluid, fast-paced environment
• Demonstrated strong sales organizational skills to keep all opportunities on track
• Experience leading a small team to complete a statement of work or proposal for standard service offerings
• Demonstrated satisfactory problem-solving skills to help resolve customer complaints or needs.
• Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience.

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at HumanResourcesMB@coalfire.com.