Job details

Sales Operations Specialist

Are you a true believer that Bioengineering is the future, and CRISPR is only the beginning? We are looking for someone who is inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture. We’re looking for a Sales Operations Specialist who is organized, detail oriented, and an excellent communicator comfortable working in a fast-paced and dynamic environment. This is an individual contributor role that will help and support the team building the tools and systems to enable industrial-scale molecular biology research.

What You'll Do:

Assist customers with processing and completing orders, canceling and editing order information, reviewing and approving customer purchase orders, and payment completion.
Enter sales orders upon receipt of purchase orders for custom products, review the order to ensure accuracy, and submit order acknowledgment to the customer .
Report any issues customers encounter through the ordering/payment process and work with commercial software to improve the order process.
Work closely with operations groups to status orders and highlight risks. Inform customer and sales team of any shipment delays in a timely manner.
Engage in frequent interaction with sales, finance and commercial operations teams to assist with questions, process improvements, and complex sales flows.
Contribute to various day-to-day activities and manage projects within the commercial operations and other departments as needed.

About You:

Bachelor’s Degree in business/technical field, or 5+ years of directly related work experience
2+ years in sales operations or marketing operations
Self-motivated and able to work with minimal supervision
Strong interpersonal, written, and verbal communication skills
Expertise with Excel is required
Ability to work independently
Excellent customer relationship management and communication skills
Ability to work under pressure and in a fast-paced environment
Ability to manage multiple priorities and projects in a fast-paced environment with shifting and often conflicting priorities and demands
Highly organized with excellent time management skills and a strong attention to detail

$45 - $55 an hour

This is a contract position. It will be working 40 hours/week (M-F, 8am-5pm).

The company does not provide immigration sponsorship for this position.

About Us

Synthego is a genome engineering company that enables the acceleration of life science research and development in the pursuit of improved human health.

Based on a foundation of engineering and chemistry, Synthego leverages automation and machine learning to synthesize high-quality CRISPR reagents for science at scale. Synthego’s mission is to enable agile life science research and development from discovery through clinical trials by providing scientists with comprehensive CRISPR solutions for each phase coupled with full technical and regulatory support from industry-leading experts.

With its technologies cited in hundreds of peer-reviewed publications and utilized by thousands of commercial and academic researchers and therapeutic drug developers, Synthego is at the forefront of innovation, enabling the next generation of medicines by delivering genome editing at an unprecedented scale.

Synthego Glassdoor Company Review

2.8

Synthego DE&I Review

3.0

CEO of Synthego

Paul Dabrowski

Approve of CEO

Average salary estimate

$103920 / YEARLY (est.)

min

max

$93600K

$114240K

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What You Should Know About Sales Operations Specialist, Synthego

At Synthego, we are on the cutting edge of genome engineering, and our mission is simple – to accelerate life science research for a healthier future. We’re on the lookout for a motivated Sales Operations Specialist to join our dynamic team in Redwood City, CA. If you have a knack for detail and thrive in a fast-paced environment, this role is just for you! As a Sales Operations Specialist, you'll play a crucial role in supporting both our customers and internal teams. You will assist clients with managing their orders and payment processes while ensuring that everything runs smoothly behind the scenes. Your exceptional communication skills will come into play as you work closely with our sales, finance, and commercial operations teams to solve any issues that arise and improve our systems. With the ability to manage multiple projects, your organizational skills will shine as you prioritize tasks effectively in a busy setting. At Synthego, you won’t just be taking orders; you’ll be an integral part of transforming life science through advanced CRISPR solutions. Join us in making a significant impact in the field of molecular biology and help scientists worldwide harness the power of genome editing. Let’s innovate together and drive the future of healthcare! The role offers a competitive hourly wage of $45 - $55 and involves working a standard 40-hour week, Monday through Friday, from 8 am to 5 pm. Note that this is a contract position and unfortunately, we cannot provide immigration sponsorship at this time.

Frequently Asked Questions (FAQs) for Sales Operations Specialist Role at Synthego

What are the main responsibilities of a Sales Operations Specialist at Synthego?

As a Sales Operations Specialist at Synthego, your key responsibilities will include processing and managing customer orders, ensuring accuracy in order entry, reviewing and approving purchase orders, and communicating effectively with various teams. You will engage with operations groups to track order statuses, inform customers about potential shipment delays, and contribute to process improvements to enhance our sales operations seamlessly.