Production Customer Service Representative

As a Production Customer Service Representative at TEKsystems, you will be responsible for reviewing notes on customer fabric rolls, collaborating with the release team, and managing communications with dealers regarding any issues with fabric. You'll also handle the physical movement of fabric rolls, process repair requests, and maintain statistical logs. This dynamic role requires a hands-on approach and strong communication skills to ensure smooth operations on the production floor.

To qualify for the Production Customer Service Representative position at TEKsystems, you should have at least one year of experience in a production or inventory role. Strong computer skills and proficiency in Microsoft Word are essential. Additionally, being detail-oriented, professional, and able to lift up to 100lbs are key requirements. While experience with data entry or being bilingual in Spanish are considered nice-to-haves, they can enhance your application.

Your daily routine as a Production Customer Service Representative at TEKsystems in Waukegan will include reviewing inspector notes, moving fabric rolls, and engaging with your team. You'll split your time between desk tasks, such as responding to emails and records maintenance, and physically handling materials on the production floor. Expect a busy yet supportive atmosphere as you collaborate with various teams to ensure efficient operations.

TEKsystems offers a competitive benefits package for Production Customer Service Representatives, which may include medical, dental, and vision coverage, a 401(k) retirement plan, short- and long-term disability benefits, and more. Eligibility for certain benefits may depend on your role and length of employment, providing you with the security and peace of mind as you build your career with us.

Yes, the Production Customer Service Representative position at TEKsystems is a full-time, fully onsite role located in Waukegan, IL. This role requires your presence on the production floor, allowing for active engagement with teammates and the materials being handled, which is vital for effective communication and collaboration in the workplace.

In your response, elaborate on your past roles, focusing on specific tasks that relate to the responsibilities of a Production Customer Service Representative. Highlight experiences where you managed inventory, dealt with customer issues, or worked hands-on with physical materials, which showcases your readiness for this role at TEKsystems.

When answering this, share a structured approach that includes assessing task urgency, using time management techniques, and being adaptable. Provide an example where you successfully prioritized conflicting responsibilities to keep operations running smoothly, which is crucial for a Production Customer Service Representative.

Highlight a specific situation where you addressed a conflict or misunderstanding with effective communication. Emphasize the methods you used to empathize with the other party and find a solution, which reflects your strong communication skills essential for a Production Customer Service Representative.

Discuss your proficiency with tools such as Microsoft Word and any other relevant software you’ve used in a similar context. If you have experience with data entry and inventory management systems, mention those as well, to demonstrate your technical capabilities for the Production Customer Service Representative position.

Address the importance of attention to detail. Describe methods you use to double-check your work, such as reviewing notes thoroughly before processing, which is especially important for a Production Customer Service Representative handling fabric rolls and customer communications.

Illustrate your previous experience working collaboratively, stress the significance of communication, and provide examples of how you contribute positively to a team atmosphere. Being a team player is vital for a Production Customer Service Representative at TEKsystems.

Showcase your research on TEKsystems by discussing its commitment to collaboration and innovative solutions in the technology field. Express your enthusiasm for contributing to a mission focused on client partnership and transformation, which aligns with the responsibilities of a Production Customer Service Representative.

Explain your approach to identifying defects, then detail the steps you would take to report and manage the issue, including communication with the release team and notifying the dealer if necessary. This illustrates your problem-solving skills critical for a Production Customer Service Representative.

Affirm your understanding of, and comfort with, the physical requirements of the role. If applicable, discuss any experiences you have had that prepared you for these physical tasks, showing that you are ready for the challenges laid out for a Production Customer Service Representative.

Share specific strategies like using checklists or digital tools for organization. Highlight your ability to manage multiple priorities seamlessly, which is essential for a Production Customer Service Representative who needs to stay organized amidst the varied responsibilities.