Clinical Account Associate - Cleveland & Columbus

As a Clinical Account Associate at Tempus, you'll work collaboratively with Clinical Account Executives to create strategies for client acquisition and retention. Your responsibilities include identifying client opportunities, driving customer adoption of our innovative technologies, monitoring sales performance, and building relationships with key stakeholders in healthcare to foster clinical orders.

To excel as a Clinical Account Associate at Tempus, you should have a B.S. in biology, life science, business, or marketing. Additionally, having sales support experience in healthcare—particularly in oncology or pathology—will enhance your candidacy. Strong customer service skills and the ability to work independently are also vital.

The ideal candidate for Tempus's Clinical Account Associate position should demonstrate an ability to learn genomic and oncology information quickly, possess strong administrative skills, and showcase an outstanding level of market knowledge. Excellent communication skills and a positive attitude toward organizational growth, along with the ability to prioritize multiple tasks, are also highly valued.

The Clinical Account Associate at Tempus plays a crucial role by building relationships with healthcare professionals to drive the adoption of precision medicine solutions. By working closely with stakeholders and supporting the sales team, you'll help ensure that patients receive the best treatments based on real-world evidence while moving forward Tempus's mission of advancing healthcare.

Yes, the Clinical Account Associate role at Tempus will require travel throughout the designated territory as needed. This travel enables you to connect with clients, participate in local conferences, and maintain touchpoints with healthcare professionals to foster strong relationships and drive clinical orders.

In this role, it’s crucial to effectively prioritize tasks based on deadlines and impact. I would assess which accounts require immediate attention and determine the tasks that align most closely with our goals and customer needs, maintaining flexibility to adapt as new opportunities arise.

Certainly! In previous roles, I've built lasting relationships by providing strategic insights tailored to client needs. Listening actively to clients and following up consistently has allowed me to enhance customer satisfaction and drive more business through positive engagements.

I would employ a hands-on approach, demonstrating the tools' value during interactions with clients, providing training sessions, and showing them the tangible benefits through case studies and data. Highlighting successful implementations can spark curiosity and encourage adoption.

Staying updated on genomic and oncology developments is crucial, so I actively participate in industry webinars, read relevant journals, and network with professionals in the field. This ensures that I remain knowledgeable and can effectively communicate insights to clients.

In a previous role, I faced a challenging situation where a key client was considering switching providers. I scheduled a comprehensive meeting to address their concerns, offered customized solutions, and implemented regular check-ins to enhance our relationship, ultimately renewing their contract.

I would employ a combination of market research, competitor benchmarking, and client feedback to gather insights on trends within the competitive landscape. Utilizing CRM tools to track performance and client interactions can reveal key areas for improvement and differentiation.

Ensuring compliance requires meticulous attention to detail. I would establish clear protocols for tracking orders, maintain open lines of communication with clients, and regularly review compliance metrics to identify potential issues early and address them proactively.

Teamwork is vital; collaborating with Clinical Account Executives and other team members helps to align our strategies and share insights. By working together, we can leverage each other's strengths to enhance client interactions and achieve common goals.

I would leverage data analytics to identify customer behaviors and preferences, enabling me to tailor our outreach efforts. By understanding trends, I can create targeted campaigns that resonate with clients, enhancing engagement and fostering loyalty.

I believe the most important quality is adaptability. The healthcare landscape is always evolving, and being able to adjust strategies, learn new information rapidly, and respond to client needs ensures that we remain relevant and supportive in driving client success.