Job details

Senior Account Manager

Company Description

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Job Description

As a Senior Account Manager, you will be responsible for the relationship development, new product adoption and diversification and associated revenue growth for a portfolio of SEEK’s Mid – Market Recruiter Accounts. This role requires you to be the voice of the customer, leveraging significant cross functional collaboration to ensure the client’s challenges and opportunities are effectively articulated and serviced.

Key Responsibilities

Be responsible for the client’s product and service experience with SEEK resulting in revenue contribution
Develop and execute growth sales tactics and strategies, including evolving SEEK’s value proposition for this customer tier, understanding and mitigating competitive threats and driving customer retention and growth
Deliver recruiter segment goals and targets across product adoption, revenue growth, client thought leadership events and customer experience metrics, e.g.: SAM tier targets, KPIs, incentives
Understand the competitor landscape and direction – including products, value proposition and commercial offering, and feeding this back through voice of customer initiatives and communication channels
Identify opportunities to develop and grow revenue throughout, whilst seeking to improve the client experience
Drive quarterly portfolio plans to ensure achievement of all quarterly targets and KPIs.

Qualifications

A solid track record and understanding of the Recruitment Industry and end to end recruitment process
Exceptional influencing, communication, and negotiation skills within and outside the organisation
Proven experience in developing and growing solution sales relationships
Highly effective Sales and Account Management skills
Proven track record in driving revenue growth
Proactive approach to account planning to drive structure and governance across portfolio
Demonstrated ability to manage and leverage cross functional stakeholders to support client’s needs
Ability to gather and understand customer insights and make recommendations.

Additional Information

At SEEK we offer:

Support of flexible working, including a mix of office and work from home days depending on your role.
SEEK is committed to operating sustainably, certified carbon neutral for its business operations (through Climate Active), purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030.
SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

What You Should Know About Senior Account Manager, Seek

At SEEK, we’re on the lookout for a passionate and dynamic Senior Account Manager to join our vibrant team in Brisbane, Australia. In this role, you’ll be at the heart of relationship building and customer experience for a collection of our Mid-Market Recruiter Accounts. As the voice of the customer, your insights will help shape our strategies and ensure our clients’ needs are always met. You’ll use your knowledge of the recruitment industry to develop and implement growth tactics and adapt our value proposition to stand out in a competitive landscape. Your ability to foster collaboration across departments is essential, as you'll be working with various teams to address client challenges effectively. We also love when our team members take the initiative to drive quarterly plans and track progress towards KPIs and sales targets. At SEEK, we pride ourselves on an inclusive and supportive workplace culture where everyone's unique experiences are valued. If you’re ready to bring your skills to a place that values passion, creativity, and a collaborative environment, then we can’t wait to meet you. Join us in making a positive impact on people's lives through our world-class technology solutions!

Frequently Asked Questions (FAQs) for Senior Account Manager Role at Seek

What are the main responsibilities of a Senior Account Manager at SEEK?

As a Senior Account Manager at SEEK, your primary responsibilities include managing relationships with Mid-Market Recruiter Accounts, driving product adoption, and exploring new revenue opportunities. You'll develop strategies to enhance client satisfaction and ensure their experiences with our products are seamless, ultimately contributing to revenue growth and customer retention. Additionally, you'll track KPIs and quarterly targets to measure your success.