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Revenue Operations Manager

About Tennr:

Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.

Tennr is a NYC-based tech company that launched out of Y-Combinator and is backed by Lightspeed Venture Partners, Andreessen Horowitz, Foundation Capital, The New Normal Fund, and other top investors. 

Key Responsibilities

  • Revenue Strategy & Planning: Support the development of revenue goals, forecasts, and resource alignment to achieve overall revenue growth.

  • Process Optimization: Streamline the end-to-end revenue cycle, including lead management, opportunity tracking, and handoffs between teams.

  • CRM & System Administration: Own and manage our Hubspot instance, ensuring optimal configuration, data integrity, and workflow automation across sales, marketing, and customer success.

  • Data Analytics & Reporting: Manage and analyze revenue data to provide actionable insights and reports that inform business decisions. Create and maintain dashboards for KPIs such as pipeline performance, forecast accuracy, and sales efficiency reporting.

  • Cross-functional Collaboration: Collaborate closely with Finance, Sales, Marketing, and Post-Sales teams to ensure smooth workflows, consistency in data, and alignment on revenue processes.

  • Process Improvement & Automation: Continuously identify and implement opportunities for operational improvement, leveraging automation and best practices to increase efficiency and reduce friction across revenue teams.

Qualifications

  • 3+ years of experience in Revenue Operations, Sales Operations, or related fields, ideally within a SaaS company.

  • Deep experience with CRM system administration (HubSpot or Salesforce), including configuration, reporting, and integration with other business systems.

  • Strong understanding of revenue processes, including sales, marketing, and customer success alignment.

  • Proficiency in data analysis, reporting, and business intelligence tools (e.g., Tableau, Power BI are a plus).

  • A strong understanding of Excel, including advanced formulas, pivot tables, VLOOKUP (or XLOOKUP if you are cool), and data modeling.

  • Ability to collaborate with cross-functional teams and communicate complex data in an understandable way.

  • Strong problem-solving skills, attention to detail, and the ability to execute in a fast-paced environment.

  • Proven track record of driving operational improvements and efficiencies through CRM and system enhancements.

Additional Info

This is an in-person role in our NYC office and reports to the Chief of Staff on the Business Operations team.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Revenue Operations Manager, Tennr

Are you ready to make a significant impact as a Revenue Operations Manager at Tennr in New York City? Join us in revolutionizing the healthcare communication space with our innovative RaeLLM™ technology. In this role, you’ll play a crucial part in shaping our revenue strategy and planning, helping us to set ambitious revenue goals while ensuring we’re aligned with our resources to achieve meaningful growth. You will also be responsible for streamlining our entire revenue cycle, from lead management to opportunity tracking, and will take charge of our HubSpot instance, ensuring it’s configured properly and data integrity is maintained. Your analytical skills will shine here as you manage revenue data and create insightful reports that assist in strategic business decision-making. Collaboration is key, and you'll work closely with various teams like Finance, Sales, and Marketing to harmonize our revenue processes. If you’re someone with a knack for improving processes and leveraging automation to enhance operational efficiency, then this is the perfect position for you. We’re looking for someone with at least 3 years of experience in Revenue Operations or a related field—ideally within the SaaS sector—and a deep understanding of CRM system administration. If you possess strong data analysis skills and have a track record of driving operational improvements, we would love to have you on our team. Come help us grow, innovate, and improve the way healthcare providers communicate!

Frequently Asked Questions (FAQs) for Revenue Operations Manager Role at Tennr
What are the main responsibilities of a Revenue Operations Manager at Tennr?

As a Revenue Operations Manager at Tennr, you will be responsible for various key tasks, including revenue strategy development, optimizing revenue processes, managing our CRM system, and collaborating with cross-functional teams to ensure smooth workflows and data consistency. Your work will involve analyzing revenue data to create dashboards that track KPIs like pipeline performance and sales efficiency, making sure that you’re contributing to our overall revenue growth.

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What qualifications are needed to become a Revenue Operations Manager at Tennr?

To be considered for the position of Revenue Operations Manager at Tennr, candidates should have at least 3 years of relevant experience in Revenue Operations or Sales Operations, preferably in a SaaS environment. Familiarity with CRM systems like HubSpot or Salesforce is essential, as is a strong grasp of data analysis and reporting tools. You should also be comfortable working with advanced Excel functions and possess excellent communication skills for working with diverse teams.

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How does the Revenue Operations Manager contribute to the overall success of Tennr?

The Revenue Operations Manager at Tennr plays a pivotal role by aligning revenue strategies with organizational goals, thus contributing to the company's success. By streamlining processes, optimizing the use of our CRM, and analyzing performance data, you will ensure that all revenue-related activities are executed efficiently and effectively, leading directly to increased revenue growth and operational efficiency.

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What tools will I use as a Revenue Operations Manager at Tennr?

In this role, you will primarily work with HubSpot for CRM management and may also utilize tools like Tableau or Power BI for business intelligence and reporting. Your daily tasks will heavily involve data analysis and Excel, leveraging advanced functions and formulas to derive actionable insights that inform our revenue strategy.

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Is the Revenue Operations Manager position at Tennr remote or in-person?

The Revenue Operations Manager position at Tennr is an in-person role based in our New York City office. This allows for close collaboration with team members across departments, fostering a synergistic environment that supports communication and operational improvements.

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Common Interview Questions for Revenue Operations Manager
Can you explain your experience with CRM systems, particularly HubSpot or Salesforce?

When answering this question, detail your experience with CRM configuration, data management, and how you have leveraged these systems to improve operational efficiencies. Providing specific examples and outcomes will demonstrate your expertise.

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How do you approach process optimization in revenue operations?

Discuss a particular process improvement project you led, including the steps you took to identify areas needing optimization, tools or methodologies employed, and the results achieved. Highlight your ability to analyze data and implement best practices effectively.

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What metrics do you consider most important in tracking revenue performance?

Identify key performance indicators (KPIs) such as pipeline performance, forecast accuracy, and sales efficiency. Explain why these metrics matter and how they align with overall business objectives, illustrating your strategic thinking.

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Can you describe a time when you had to collaborate with multiple departments to achieve a goal?

Provide a specific example of a project where cross-functional collaboration was crucial for success. Emphasize your role in facilitating communication, aligning objectives, and ensuring that all teams worked together smoothly.

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What tools or software programs are you proficient in for data analysis and reporting?

Discuss your familiarity with tools such as Excel, Tableau, Power BI, or others. Mention specific functions and features you have used to analyze data and create reports, underscoring your analytical prowess.

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How do you ensure data integrity and accuracy in CRM systems?

Explain the processes you implement to maintain clean, accurate data within CRM systems. Include examples of regular audits, training for team members, and steps taken to rectify discrepancies or errors.

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What is your experience with developing revenue forecasts?

Share your experience in setting revenue goals and crafting forecasts. Discuss how you use historical data, market trends, and team input to create accurate projections and guide decision-making.

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How do you handle tight deadlines and high-pressure situations?

Describe your strategies for time management and prioritization in your work. Highlight any examples where you successfully delivered under pressure and the tools or methods you used to manage stress and stay focused.

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What would you do to improve our existing revenue processes at Tennr?

This is your chance to showcase your problem-solving skills. Suggest a few tangible improvements based on your experience and research about Tennr's current operations, positioning yourself as a proactive candidate who brings fresh ideas.

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Can you explain how you stay updated with industry trends in Revenue Operations?

Talk about your commitment to professional development through reading industry blogs, attending webinars, participating in forums, and networking with other professionals. Show your enthusiasm for continuous learning and adapting to changes in the field.

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tennr enables healthcare practices of all sizes to optimize their back-office operations with enterprise quality automations.

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Full-time, on-site
DATE POSTED
December 17, 2024

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