Key Account Manager

As a Key Account Manager at The Social Hub, you'll take on exciting responsibilities such as identifying new business opportunities through market research, developing lead generation strategies, and building strategic partnerships. Your role involves collaboration with decision-makers and stakeholders to ensure win-win agreements while also working closely with Commercial Managers to optimize B2B activities across various locations.

To step into the role of Key Account Manager at The Social Hub, you'll need a bachelor’s or master’s degree in a relevant field. Aligned with the hospitality industry, having at least 4 years of B2B sales experience is crucial, coupled with a strong background in strategic account management and excellent communication skills in English.

The Social Hub values the growth of its employees and offers an array of opportunities for Key Account Managers to learn and advance their careers. With a commitment to professional development and access to a network of dynamic employees across multiple countries, we're excited to help you carve out a path for future advancement in your career.

At The Social Hub, Key Account Managers can look forward to a fun, lively, and inclusive work environment. You'll be part of a vibrant team where creativity thrives, diversity is celebrated, and authentic connections are made. Enjoy the balance of flexibility, with the option for remote work or collaborating with colleagues in our inspiring office space.

Key Account Managers at The Social Hub can expect enticing benefits that go beyond a competitive salary. Enjoy discounts on properties, the flexibility to work from home, and involvement in community-focused initiatives like partnerships with the TSH Talent Foundation. Benefit from a supportive team culture that empowers joy and collaboration in the workplace.

As a Key Account Manager at The Social Hub, you will be at the forefront of driving business growth and innovation. By identifying new trends and business opportunities, partnering strategically, and ensuring agreements align with our organizational goals, your contributions will be vital in creating a positive impact while shaping the hospitality industry's future.

Although not mandatory, having experience in the hospitality sector can be a significant advantage for a Key Account Manager at The Social Hub. The role thrives on understanding the nuances of the industry and using that knowledge to forge valuable alliances and drive successful partnerships.

When addressing this question, share your systematic approach to market research and analysis. Discuss how you utilize different data sources, network with industry professionals, and keep an eye on emerging trends to identify potential clients who align with the brand.

Outline your multi-faceted strategies for lead generation, such as leveraging social media, attending networking events, and utilizing email marketing campaigns to increase visibility and connect with potential clients effectively.

Share insights on your communication style, including how you schedule regular meetings, follow up after engagements, and provide value through tailored solutions to clients' needs. Highlight the importance of trust and transparency in maintaining these relationships.

In your response, illustrate the steps you took to negotiate that deal, your strategy for overcoming objections, and how you engaged stakeholders to ultimately achieve a mutually beneficial agreement.

Mention key performance indicators like revenue growth, client satisfaction ratings, and the number of new partnerships formed. Discuss how these metrics help you assess your impact and make informed adjustments to strategies.

Discuss your approach to organization and time management. Explain how tools like CRM software assist you in tracking progress, prioritizing urgent tasks, and ensuring all accounts receive adequate attention.

Explain your process of understanding broader company objectives and how you develop your account strategies to complement those goals. Highlight your communication with other teams to maintain alignment.

Emphasize the importance of collaboration by discussing how you work with cross-functional teams, such as marketing and operations, to create cohesive strategies that support client needs and drive growth.

Express your commitment to staying current by reading industry reports, following relevant blogs and podcasts, attending conferences, and engaging with professional networks. This helps you bring innovative ideas to the table in your role as Key Account Manager.

In your answer, share your passion for hospitality, your admiration for The Social Hub's innovative approach, and your desire to contribute to a company committed to community and authentic experiences. Relate your personal values to the organization's mission.