Business Analyst - Retail

Internal use only - Grade F

About us

We are The Very Group, and we’re here to help families on a budget get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love when they need them most.

Role Purpose

The Business Analyst has responsibility to analyse, validate, specify, verify, and manage the business needs of initiative stakeholders, including customers and end users.

As a Business Analyst, you will be involved in a variety of changes with integrated processes and systems within your business area. You will be involved at some level throughout the entire change life cycle and will apply standard ways of working to deliver business benefits using an agile delivery approach.

Scope of Role:

Tackles a broad range of work, sometimes complex or non-routine, using the most appropriate tools, techniques to deliver the right customer and business outcomes.

• Definition of project scope.
• Investigation, analysis, review and clear articulation of processes and requirements.
• Commercial assessment of 3rd party vendors through RFP/RFI.
• Validation of solutions.
• Ensuring colleagues are ready to operate the change (business design).
• Supporting change management activities during implementation phases.

Builds credible, trusted relationships with stakeholders within a given business domain and works with 3rd parties.

Key Responsibilities

• Works with business stakeholders to identify and understand opportunities for growth, problem resolution or recommended improvements to processes, systems, and organisation design.
• Elicits business requirements using the most appropriate techniques i.e., interviews, document analysis, requirements workshops, surveys, observations, business process descriptions, use cases, user stories ensuring traceability back to source.
• Responsible for producing current and future state process flows. This includes mapping, simplification, and re-engineering as appropriate.
• Supports the vendor selection process through RFI / RFP
• Drives the business design (processes, organisation structure, training, KPIs) and supports the creation of business readiness plans to ensure change lands successfully with the operation.

 Essential Skills 

Ability to deliver in a fast-paced environment using appropriate methods and tools

• Strong facilitation and communication skills.
• Able to engage and influence stakeholders at an appropriate level.
• Ability to manage conflict and know when to escalate.
• Plans, schedules, and monitors own work competently within limited deadlines.
• Demonstrates an analytical and systematic approach to problem solving.
• Ability to analyse requirements and processes and provide feedback regarding project deliverables.
• Self-motivated with the ability to work individually and as part of a wider team when required.
• Experience of working with agile delivery methodology
• Experience with Atlassian Confluence / Jira.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews

• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – A second stage either via Video call or in Person here in Speke.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.