Business Analyst (Remote in Toronto)

As a Business Analyst at Emburse, your primary responsibilities include gathering requirements from stakeholders, designing and deploying integration solutions for Salesforce, conducting testing and validation of these solutions, analyzing current business processes for improvement opportunities, managing data migration and integration efforts, and providing training and support to end-users. Your role is pivotal in ensuring seamless integration of Salesforce with other business tools.

To qualify for the Business Analyst position at Emburse, candidates should hold a bachelor's degree in Computer Science, MIS, or a related field. Additionally, a minimum of 5 years of experience in roles focusing on Salesforce-related projects is required. Familiarity with Salesforce CPQ and certifications such as Business Analyst Certification, Salesforce Administrator, or Marketing Cloud are considered advantageous.

A Business Analyst at Emburse will work with a variety of tools to facilitate their role. This includes Salesforce itself and other operational tools such as Marketo, Zendesk, Docusign, and Tableau, among others. Your familiarity with these tools will help in the management of integrations and data analysis essential to various business functions.

At Emburse, we believe in continuous learning and improvement. As a Business Analyst, you will have access to training resources and opportunities to stay updated on the latest Salesforce features and integration tools. Our culture encourages team members to recommend improvements to existing integrations, fostering an environment of innovation and skill enhancement.

Essential attributes for a successful Business Analyst at Emburse include strong analytical and problem-solving skills, attention to detail, excellent verbal and written communication abilities, and the capability to prioritize tasks effectively. Being a collaborative team player who is passionate about delivering quality solutions is also key to thriving in this role.

In your response, focus on specific projects where you have successfully implemented Salesforce integrations. Highlight your role in gathering requirements, designing solutions, and managing data migrations. Be sure to mention any challenges faced and how you overcame them, showcasing your analytical and problem-solving skills.

Discuss your approach to engaging stakeholders across various departments to understand their needs. You could mention techniques such as interviews, surveys, workshops, and continuous feedback loops. Emphasize your ability to translate business requirements into technical specifications.

Explain your methodology for testing, including writing test cases and performing both positive and negative tests. Share examples of how your testing efforts have ensured that integrations are functioning correctly and meet business requirements. Highlight any tools used during the testing phase.

Talk about your experience in identifying the urgency and importance of tasks. Mention how you'd communicate with stakeholders to find a balance and propose workarounds that meet business needs while ensuring project timelines are adhered to.

Address your experience in overseeing data migration and integration processes, ensuring data integrity throughout. Discuss how you develop data mapping and transformation rules to maintain consistency while communicating with technical teams and stakeholders.

Share your methods for analyzing current workflows and identifying areas for improvement, perhaps through data analysis or stakeholder feedback. Talk about how you have successfully implemented changes and measured their effectiveness post-implementation.

Explain your familiarity with project management methodologies such as Agile or Scrum, and software tools like Jira or Trello. Provide examples of how these tools have helped you stay organized and manage project timelines effectively.

Provide a specific example of a challenging integration project that required teamwork, creativity, or troubleshooting. Detail the steps you took to address the challenges and the successful outcome that resulted from your efforts.

Describe how a Business Analyst acts as a bridge between technical and non-technical teams. Stress the importance of clear communication and collaboration for the success of projects and how you encourage teamwork through regular updates and feedback sessions.

Discuss your commitment to continuous learning, whether through online courses, webinars, professional certifications, or industry publications. Highlight specific sources of information that you follow to stay informed about advancements in business analysis and technology.