Ecommerce Specialist - Parental leave contract starting March
Company Description
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. With over 2m customers visiting our website and app every week (and 1.5m walk into our stores), our Omni Experience team is key to ensure all things eCommerce run smoothly, trading is maximise and full product offering is complementary, overall providing an integrated and seamless shopping experience to our customers!
We’re recruiting for an eCommerce Specialist to join our vibrant, energetic team on a parental leave contract, starting March until August 2025!
Job Description
Reporting to our TWL Trading Lead, as ECommerce Specialist, you’ll support the technical integrations and merchant relationships with our 3rd Party (3P) vendors on our ecommerce platform, ensuring our 3rd Party offerings both boost and complement our internal product range and provide a seamless, consistent customer and shopper journey. Our eCommerce platform acts both as shopfront and window to our stores, this role blends both technical, trading and supplier relationship aspects of working behind the scenes of an ecommerce platform!
Key responsibilities inc.:
Promotions & Content Management: Collaborate with the wider Ecommerce team to drive third-party sales online by creating promotional summaries, weekly content plans and confirming participation in major trading events across our different merchants, inc. managing their landing page and promo content displays
Range Management & Compliance: Manage third-party product listings to ensure compliance with company guidelines. Address price point concerns, compliance risks and support the Ecommerce Category Manager on range expansion opportunities.
Merchant Health & SLA Management: Ensure third-party merchants meet their Service Level Agreements (SLAs). Address merchant queries, provide communication support, and work with the finance team on any settlement issues.
Data Integration & Quality Control: Oversee the integration of third-party data with the frontend system, identifying and resolving any issues. Ensure product listing quality, including SKU breadth and data accuracy.
Reporting & Insights: Provide weekly performance reports on third-party performance, identifying key trend and areas for improvement.
Returns Management: Manage third-party returns queries, working closely with customer service and the returns coordinator to ensure smooth processes and adherence to standard operating procedures.
Customer Feedback Management: Review and take action on 1-star customer ratings for third-party products, including delisting or responding to customers as needed.
Qualifications
Ecommerce and retail is fast moving and always on! We’re looking for a high-energy individual who wants to own this scope – working quickly, highly organised and forward planning to juggle multiple tasks and keep vendor/supplier relationships running effortlessly.
You'll be technically inclined and comfortable working on the back-end of a eCommerce platform, analytically minded and numerically savvy with a strong understanding of trading a digital business in an omni-channel environment. You've got a strong affinity with multi-category retail industry with a commercial & customer-focused mind-set.
On our list:
Attention to detail and a high degree of accuracy with data
Ability to see through the customers eyes when reviewing data
Intermediate Excel, Word and PowerPoint skills
Experience with Ecommerce Integration Platforms and trade operations for Ecommerce Platform
Strong communication skills when interacting with both internal and external business partners
Google Analytics and Salesforce Commerce Cloud experience would be a bonus!
Additional Information
Come work with us!
We assure the work will be exciting, people you work with passionate about what they do and keen to make a difference. Additionally, we offer:
Team member discounts across our brands
Free parking at our Northshore support office
We value collaboration & flexibility – embracing hybrid working – up to 2 days WFH
Onsite gym and café available at our Northcote support office
If you think your background might lend itself well to success here and keen to take on this contract role, get in touch and we look forward to talking!
Average salary estimate
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Join the dynamic team at The Warehouse Group as an Ecommerce Specialist on a parental leave contract starting this March! Located at 26 The Warehouse Way, Northcote, Auckland, we’re seeking someone who’s passionate about delivering an integrated, seamless shopping experience for our customers. As part of our Omni Experience team, you’ll play a pivotal role in ensuring our eCommerce platform operates like a well-oiled machine. Your day-to-day will involve managing relationships with third-party vendors, ensuring their products complement our internal offerings, and enhancing the customer journey. You’ll collaborate on promotional activities and drive online sales while overseeing compliance with our company guidelines. If you're analytically minded and thrive on optimizing performance, you’ll have the chance to provide insightful reporting to identify trends and areas for improvement. Your attention to detail and strong communication skills will be crucial as you manage merchant health and tackle queries like a pro. Plus, you’ll get to engage directly with customer feedback, ensuring we uphold the highest standards. With a genuine interest in the multi-category retail industry and a knack for juggling tasks effortlessly, this is the perfect opportunity for a detail-oriented, technically inclined individual to shine. We value collaboration and flexibility, allowing hybrid working options and team discounts across our beloved brands. If you’re ready to take the next step in your eCommerce career with us, we can’t wait to meet you!
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