Customer Experience Representative

Join a fun-loving, purpose-driven company that helps people turn their favorite memories into lasting keepsakes—from personalized photo books to custom wall art and everything in between. With a mix of creativity, nostalgia, and a lot of heart, this team is all about celebrating life’s best moments (and making sure customers feel like VIPs while doing it).                   

They’re looking for a Customer Experience Agent who can exhibit enthusiasm, commitment, and service/product knowledge, enabling the customers to engage in the full suite of products and services the company offers. If you're friendly, empathetic, and quick with a keyboard, this is your chance to join a team that turns moments into magic—one happy customer at a time.              

• Manage inbound and outbound customer inquiries via email, chat, text, and phone.            
• Engage with clients in a friendly and professional manner while actively listening to their concerns.                 
• Identify customers’ “true” needs, clarify information, research issues, and provide solutions or alternatives.                  
• Offer support and solutions to customers in accordance with the Company’s customer service policies.                 
• Meet sales quotas by following up on leads, conducting cold calls, and maintaining contact lists to develop positive customer relationships.                       
• Seize opportunities to upsell products when they arise.                       
• Maintain relationships with customers or business partners to inform them of new products, services, discounts, etc.                       
• Clearly convey the benefits of a product to potential and existing customers, listen to their concerns, and be able to address their needs.                         
• Negotiate prices and terms and prepare sales agreements. Assist customers in processing payments for products or services over the phone or administer refunds.                
• Collaborate with management teams to stay updated on new products, services, and policies.                      
• Record customer information within the customer service database.             
• Keep records of all customer interactions in the call center database.                  
• Meet personal/team qualitative and quantitative targets.                      
• Meet performance, attendance, and quality standards and expectations.              

• High school diploma or equivalency.             
• Fluency in English.                 
• Ability to handle multiple phone calls, emails, and live chats.                     
• Able to show a high level of integrity and ownership in all areas of responsibility.             
• Must have the ability to learn and adapt to new information quickly.                     
• Be knowledgeable about our products, emphasize the features, and answer questions.               
• Use interpersonal skills to work with a wide variety of people each day, build relationships, and network.                    
• Highly organized.                
• Strong attention to detail.               
• Strong time management skills.           
• Strong communication skills, both written and verbal.                
• Strong active listening skills.                      
• Possess a patient and empathetic attitude when interacting with customers.            
• Possess a “can-do” attitude when approaching all tasks.                  
• Ability to multitask.              
• Able to work in a fast-paced environment.       

• Competitive Salary.             
• This is a full-time, long-term position.                  
• The position is immediately available and requires entering into an independent contractor agreement with TLNT.                   
• Work from home.                       
• Monday - Friday, 9:00 am to 5:30 pm - EST.                    
• Additional perks.     

The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.