Customer Success Specialist - Mid Market

As a Customer Success Specialist - Mid Market at Too Good To Go, your primary responsibilities include managing key partner relationships, overseeing the implementation of client programs, and working closely with various teams to improve partner performance. You'll also be responsible for analyzing data and tracking KPIs to ensure high retention rates and optimal customer experiences.

To be considered for the Customer Success Specialist - Mid Market role at Too Good To Go, candidates should have experience in Customer Success, Implementation, Account Management, or Business Development. Strong communication skills, commercial acumen, and a passion for sustainability are also vital to succeed in this engaging position.

The Customer Success Specialist - Mid Market plays a crucial role at Too Good To Go by strengthening relationships with partners and uncovering opportunities to save meals. Your efforts directly support our mission to fight food waste by ensuring that our partners are actively engaged in our platform and motivated to enhance their sustainability practices.

At Too Good To Go, Customer Success Specialists - Mid Market enjoy a flexible working environment with opportunities for both remote and in-office collaboration. The company promotes a strong, values-driven culture that encourages self-starters to thrive while also fostering teamwork in reaching our goals of reducing food waste.

Too Good To Go values personal and professional development, offering numerous opportunities for growth within a fast-paced scale-up environment. You will collaborate with a dedicated team, engage in impactful work, and be supported in your career journey while making a difference in the world.

In responding to this question, focus on a specific situation where you identified the client's concerns and implemented a tailored solution that strengthened the relationship. Highlight the strategies you used to communicate effectively, resolve their issues, and ultimately boost their engagement with the product.

When answering this, share your method of assessing account engagement levels and urgency. Discuss how you utilize data to identify which accounts need immediate attention and the tools or systems you use to stay organized across your responsibilities.

In your answer, mention specific data analysis tools you’ve worked with like Excel, Tableau, or Google Analytics. Provide examples of how you've utilized these tools to analyze performance metrics, identify trends, and develop actionable recommendations that enhance partner engagement.

To address this, explain the process you follow, such as monitoring engagement metrics, feedback from partners, and conducting regular check-ins. Discuss how you make data-driven recommendations to mitigate churn risks and enhance retention.

Share effective strategies you've employed, such as personalized communication, proactive outreach, and educational resources that empower clients to get the most out of your services. Emphasize your belief in customer-centric approaches that foster long-term engagement.

Here, focus on a real-life example where you recognized a partner’s need that aligned with additional services or products. Describe the approach you took to present the upsell and how it benefited the partner while also contributing to your own targets.

In your answer, convey your passion for sustainability and the importance of reducing food waste not just for the planet but also for communities affected by it. Sharing personal experiences or insights will make your response more impactful.

Discuss your approach to teamwork, including communication strategies you employ to engage with sales, marketing, and operations teams. Share specific instances where collaboration led to improved outcomes for your partners.

Mention critical qualities such as excellent communication skills, a data-driven mindset, empathy for customer needs, and resilience in a fast-paced environment. Explain how these traits have helped you succeed in previous positions.

Talk about the various resources you use to keep updated, including industry publications, webinars, and professional networks. Highlight your proactive approach to continuous learning and adapting to the evolving landscape.