Bilingual Territory Sales Representative (Richmond, Virginia)

The Bilingual Territory Sales Representative at First Help Financial is responsible for building and maintaining strong relationships with auto dealerships. Key duties include educating dealerships about our services, serving as their primary contact, and actively prospecting for new business. Additionally, you'll be expected to travel weekly within your territory, ensuring that communication remains consistent and effective with all dealership accounts.

To qualify for the Bilingual Territory Sales Representative position at First Help Financial, candidates should possess a valid U.S. driver's license and reliable transportation. While a Bachelor's degree is preferred, equivalent work experience in sales or customer service may also be sufficient. Candidates should demonstrate a good track record of career stability and possess skills in consultative selling, relationship management, and familiarity with CRM systems.

First Help Financial provides a robust sales training program and ongoing career development opportunities for its Bilingual Territory Sales Representatives. During the first quarter, a guaranteed bonus is provided while training, helping you get acclimated to the role. The company prioritizes investing in its employees' growth by facilitating career plans that align with individual aspirations as well as business goals.

The compensation structure for a Bilingual Territory Sales Representative at First Help Financial starts with a base salary of $55K+, complemented by quarterly performance bonuses based on experience and sales results. Additionally, you’ll receive reimbursement for mileage, ensuring that your travel expenses are covered while you meet with clients across your designated territory.

Employees in the Bilingual Territory Sales Representative role at First Help Financial enjoy a wide range of benefits. These include competitive health and welfare benefits starting on day one, monthly mileage reimbursement, paid vacation, sick time, holiday pay, a 401(k) match, and tuition reimbursement. The company actively supports work-life balance through various social activities, including monthly lunches and a robust employee recognition program.

When answering this question, highlight your interpersonal skills and how you establish trust. Discuss methods such as regular communication, understanding their business needs, and providing excellent customer service to solidify these relationships.

This is your chance to share a specific story detailing your sales strategy, the challenges faced, and the outcomes achieved. Focus on your consultative selling approach, emphasizing how you tailored solutions to meet client needs, which led to successful deals.

Demonstrate your knowledge of First Help Financial by discussing their commitment to serving underserved markets, flexible financing options, and how their culturally diverse workforce enhances customer experience. Research the company beforehand to provide specific examples that resonate with its mission.

Explain your process for dealing with objections, including active listening, empathizing with the client’s concerns, and presenting compelling counterarguments. Highlight the importance of patience and persistence in overcoming resistance.

Share proven techniques such as creating a personalized pitch, doing background research on the dealership, and engaging the customer by asking open-ended questions. Emphasizing the importance of a confident and upbeat tone can also strengthen your answer.

Use the STAR method (Situation, Task, Action, Result) to narrate a specific instance where you faced a challenging relationship. Focus on the strategies you employed to mend the relationship and the positive outcome that ensued.

Demonstrate your organizational skills by explaining how you determine which accounts require immediate attention based on factors like potential revenue, account history, and deadlines. Mention tools or techniques that assist you in managing your workload effectively.

Discuss your familiarity with CRM systems, including how you’ve used them to manage leads, track communications, and maintain organized records. Highlight any specific CRM software you’ve worked with and how it improved your efficiency.

Share intrinsic motivations such as achieving personal goals, passion for customer service, and the satisfaction derived from forming meaningful partnerships. Mention how these motivations align with First Help Financial's mission of delivering exceptional service.

Illustrate your dedication to professional development by mentioning industry publications, online courses, or networking events you engage with to remain informed. Emphasize that staying updated helps you to better serve clients by understanding market shifts and needs.