Reservationist & Customer Service Representative (Part Time)
- Starting pay $26.32 with progression to $29.33 over 4 years.
- Vacation: 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service, 4 weeks after 13 years of service.
- Paid Sick Leave - 0-10 years of service 1.5 hours per week for 32+ hours worked, 10+ years of service 2 hours per week for 32+ hours worked, 15+ years of service 2.5 hours per week for 32+ hours worked.
- Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, Pension Plan, and company holidays.
- Takes paratransit reservation information and schedules all customer rides using a computerized system; enters new customer information or changes into the system.
- Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service-related complaints.
- Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers and records feedback in customer relationship management database.
- Creates daily manifests for paratransit drivers based on customer demands.
- Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
- Clearly and accurately documents issues.
- Other duties as assigned.
- High School Diploma, GED or equivalent.
- 1 year or more of customer service experience preferred.
- Ability to read, comprehend and understand maps.
- Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
- Customer service focused attitude.
- Basic math, writing and computer skills.
- Ability to communicate via telephone with clear speech and a pleasant phone manner.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work shifts or flexible work schedules as needed.
- 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee may be subjected to long periods spent sitting, typing, or looking at a computer screen.
- Employee will periodically need to travel locally to other properties for the purposes of onboarding, paperwork completion, or to conduct investigations.
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