Counsel, Commercial

As the Counsel, Commercial at Twilio, your main responsibilities will include drafting, negotiating, and managing a wide range of legal agreements while providing practical legal advice to the enterprise sales team. You’ll ensure compliance with local laws and Twilio's values, all while continually supporting the thriving Communications Business Unit.

To apply for the Counsel, Commercial position at Twilio, you’ll need a J.D. with strong academic credentials, membership in the local bar, and over 5 years of experience in commercial transactions. A proven ability to negotiate technology agreements and outstanding communication skills are essential for providing sound legal advice.

The Counsel, Commercial at Twilio supports the sales team by managing the life-cycle negotiation of complex enterprise sales deals, advising on contract interpretation, and serving as a trusted legal advisor to ensure alignment with both business objectives and compliance needs.

At Twilio, the work culture for Counsel, Commercial is inclusive and supportive, fostered by remote work flexibility and a commitment to employee empowerment. The team embraces diverse experiences and encourages collaboration and innovation, all while making a global impact.

Yes, there are plenty of opportunities for career growth as a Counsel, Commercial at Twilio. The company values professional development and encourages employees to take on new challenges, paving the way for expanding your skillset and advancing your career in the legal field.

When negotiating complex technology transactions, it's essential to understand both the business and legal perspectives. Start by researching the client and their objectives, then identify potential areas for compromise. Communicate clearly and maintain a collaborative approach, emphasizing a win-win outcome.

In my previous roles, I've drafted and negotiated multiple Master Services Agreements. I focus on understanding the client's needs, clearly outlining services, terms, and conditions. My approach emphasizes balancing comprehensive coverage with understandable language to ensure client clarity while protecting our interests.

To manage a heavy workload, I prioritize tasks based on urgency and importance while setting realistic timelines for deliverables. It helps to keep open communication with internal clients, ensuring they understand the status of negotiations and any potential challenges that may arise.

I stay updated on local laws that affect operations in various regions by regularly reviewing legal resources and consulting with local experts. Also, I collaborate closely with the sales team, offering proactive advice to tailor contracts that align with specific local requirements.

In a challenging negotiation involving a high-stakes SaaS agreement, both sides had conflicting interests. I facilitated open discussions, focusing on mutual objectives while addressing concerns respectfully. By identifying common ground and offering creative solutions, we reached a favorable resolution for both parties.

Effective communication is vital in contract management. It ensures that all parties involved have a clear understanding of their responsibilities and expectations. I make it a priority to present complex legal concepts in an accessible way, fostering collaboration and trust with internal clients and external stakeholders.

When working with difficult internal clients, I practice active listening to understand their concerns and needs thoroughly. Empathy is key; I aim to address their issues while providing legal guidance that balances risks. This approach helps build trust and maintain a collaborative working relationship.

I focus on simplifying the language and breaking down complex legal terms into relatable concepts. Using analogies and examples can make it easier for non-lawyers to grasp important issues and associated risks, ensuring informed decisions are made.

Twilio's mission and values are crucial for the Counsel, Commercial role as they guide decision-making and establish the ethical framework for negotiations. Embracing the company’s commitment to integrity helps create trust with clients and fosters collaborative relationships, which is essential for successful deal making.

Contributing to a remote-first culture at Twilio involves maintaining open lines of communication through regular check-ins and utilizing collaborative tools effectively. I'm committed to promoting inclusivity by actively engaging with team members, sharing insights, and supporting a culture of connection, regardless of distance.