Academic Account Manager, SynBio SouthEAST

The Academic Account Manager at Twist Bioscience is responsible for driving sales of gene synthesis products by managing customer relationships, delivering accurate revenue forecasts, and identifying market opportunities. Key duties include attaining revenue targets, attending trade shows, providing customer feedback, and working with internal teams to foster product innovation.

To qualify for the Academic Account Manager role at Twist Bioscience, candidates should have at least three years of sales experience in life sciences, ideally within synthetic biology markets, and a Bachelor's degree in Biology or a related field. Strong communication, problem-solving skills, and experience with Salesforce.com are also preferred.

The Academic Account Manager plays a key role in product development at Twist Bioscience by providing valuable customer insights on existing products and identifying unmet needs in the market. This feedback helps the company innovate and develop new gene synthesis solutions that resonate with customers.

Twist Bioscience offers a dynamic and collaborative remote work environment. As an Academic Account Manager, you’ll have the opportunity to thrive in a fast-paced, innovative atmosphere, where teamwork and adaptability are valued and encouraged. The company also fosters a culture of mentorship and growth.

An Academic Account Manager at Twist Bioscience has ample opportunities for career advancement, which may include progression into senior account management roles, product management positions, or leadership roles within sales. Continuous professional development and effective performance as an Account Manager are key to ascending within the organization.

You should provide specific examples of projects or roles where you've utilized synthetic biology techniques. Highlight any relevant technical skills or tools you used and discuss the impact of those applications on your outcomes.

Explain your approach by detailing how you analyze account potential, set priorities based on revenue targets, and manage your calendar to ensure key clients receive appropriate attention, thus balancing existing and new customer engagements.

Share your techniques for building rapport and trust with customers, such as regular communication, personalized follow-ups, and proactive problem-solving. Discuss how these strategies have led to successful outcomes in past roles.

Discuss your methods for keeping informed about competitors and how you leverage that information to differentiate Twist Bioscience's products. Emphasize the importance of innovative solutions and customer feedback in staying competitive.

Describe your goal-setting process, including how you track your progress, adjust strategies based on performance metrics, and ensure that you align your actions with the company's broader sales objectives.

Talk about your experience collaborating with cross-functional teams, how you engage with marketing or product development to create customer-centric strategies, and the benefits of teamwork in achieving sales success.

Use a specific situation where you faced a significant challenge, the steps you took to overcome it, and the ultimate results. This demonstrates your resilience and problem-solving skills in a sales context.

Detail your proficiency with Salesforce.com, focusing on how you use it for managing accounts, tracking leads, forecasting sales, and ensuring effective communication within your team.

Discuss the various resources you utilize, such as industry publications, webinars, or conferences, to keep up with the rapidly evolving synthetic biology landscape and how you integrate this knowledge into your sales approach.

Share your intrinsic motivations, whether it’s achieving targets, helping customers find solutions, or being part of an innovative company like Twist Bioscience that is making a positive impact in the world.