Investor Services Representative l

An Investor Services Representative at UMB is responsible for providing exceptional phone support to mutual fund shareholders and the public. This includes handling inquiries about trade details, distributions, tax forms, and managing purchases and redemptions. The representative plays a critical role in customer education and problem resolution while also ensuring transactions are processed accurately to achieve customer satisfaction.

To qualify for the Investor Services Representative role at UMB, candidates must possess a Bachelor’s degree or equivalent experience along with at least six months of customer service experience that includes direct interaction with clients via phone or in person. This position also requires obtaining the Securities Industry Essentials (SIE) licensure within six months.

Yes, UMB offers comprehensive training for its Investor Services Representatives. This includes internal resources, training time for obtaining the Securities Industry Essentials (SIE) licensure, and continuous support from senior leaders and the team to help you succeed in your role.

As an Investor Services Representative at UMB, you'll find yourself in a positive and inclusive work environment. The team works hard while still prioritizing a relaxed atmosphere, where casual dress is welcomed. Senior leaders are proactive in engaging with new associates, fostering a sense of community and support among team members.

UMB offers a variety of competitive benefits to its Investor Services Representatives, including paid time off, a 401(k) matching program, comprehensive medical, dental, and vision insurance, tuition reimbursement, fitness programs, and many other monetary and non-monetary benefits designed to enhance employee well-being and satisfaction.

When answering this question, focus on your passion for finance and customer service. Elaborate on how UMB's commitment to community and inclusion resonates with your personal values. You could also mention your desire for a meaningful career where you can help clients achieve their financial goals.

A good way to respond to this question is to emphasize your patience and listening skills. Provide an example of a past experience where you successfully resolved a customer's issue by actively listening, asking open-ended questions, and offering a thoughtful solution.

Highlight your detail-oriented nature and the methods you use to double-check your work, such as taking notes during calls, confirming details with customers, and using checklists. Share any tools or software you've used to maintain accuracy in previous positions.

Discuss how the SIE exam certifies a foundational understanding of the securities industry, vital for effectively supporting customers in mutual fund transactions. Emphasize your readiness to tackle this challenge within the specified timeframe and how it enhances your ability to assist clients.

In your response, emphasize your time management skills and how you remain organized under pressure. You could mention using tools like calendars or task lists, and describe prioritizing based on urgency and customer needs.

Convey your research on UMB's commitment to community, inclusion, and innovation within the banking industry. Discuss how these values align with your own professional principles and your desire to contribute to a purpose-driven organization.

Provide a specific example that demonstrates your conflict resolution skills, highlighting your ability to listen, communicate openly, and find common ground. This shows your teammates and supervisors that you can work collaboratively towards a solution.

Mention your commitment to continuous learning, whether through reading industry publications, participating in webinars, or engaging in networking opportunities. This shows your dedication to staying updated in a dynamic industry.

Focus on qualities such as empathy, personalization, responsiveness, and the ability to share knowledge effectively. Use examples from your experience to illustrate how you've provided exceptional service in the past.

Articulate your aspirations in the financial sector, such as pursuing further certifications or moving into advanced roles like a client relationship manager. This demonstrates your ambition and desire for growth within UMB.