Complex Scheduler (Psychiatry)

As a Complex Scheduler at M Physicians, you'll focus on efficiently scheduling and coordinating a wide variety of services like appointments, imaging, and surgeries. Your role involves collaborating with healthcare providers and other administrative staff across different departments to ensure that all processes are smooth and timely. You'll also be the direct contact for patients regarding their treatment schedules, making sure every detail is in order for their care.

To qualify as a Complex Scheduler at M Physicians, you need at least a high school diploma or GED, along with two years of experience in a healthcare setting where you managed scheduling and registration of appointments. Familiarity with Epic software and a solid understanding of medical terminology are also essential for this role.

Yes, the Complex Scheduler position at M Physicians is hybrid after training. You would work one to two days in the office and spend the remaining time working remotely. This blend allows you to maintain a flexible work-life balance while still being a crucial part of the team.

The Complex Scheduler position at M Physicians requires a standard 40 hours a week schedule from Monday to Friday, typically from 8:30 AM to 5:00 PM. This consistency helps to create a structured working environment while allowing you to serve and support patients effectively.

M Physicians offers a comprehensive benefits package to Complex Schedulers, which includes competitive wages, healthcare (vision and dental), a 401K plan, parking assistance, tuition assistance, and more. We believe in supporting your overall well-being, career growth, and work-life balance.

When answering this question, focus on specific tools and processes you've used in previous roles, especially if you have experience with software like Epic. You might discuss how you handled complex scheduling scenarios, collaborated with different departments, and contributed to ensuring patient care was prioritized.

Share your process of assessing urgency and importance when faced with different scheduling requests and explain how you communicate effectively with various stakeholders to adjust schedules as needed. Use examples from your past experience to highlight your organizational skills.

Discuss specific measures you implement to triple-check your work, such as cross-referencing schedules with providers and confirming appointments with patients. Highlighting your attention to detail is key here.

Demonstrate your customer service skills by showcasing your approach to listening to the patient’s concerns and finding a solution that fits their needs. Your answer should reflect empathy, patience, and communication skills.

Talk about qualities like organization, communication skills, attention to detail, and the ability to work collaboratively. These traits are essential for ensuring a smooth scheduling process, especially in a healthcare environment.

Be straightforward about your familiarity with medical terminology and provide examples of how you’ve applied this knowledge in your previous jobs. This can help assure the interviewer of your capability in the role.

Mention specific scheduling tools you've used, especially Epic, and describe your level of proficiency. Explain any additional software you used to support scheduling or patient communication to demonstrate your technical skills.

Highlight your awareness of patient privacy regulations and how you ensure confidentiality in your scheduling duties. You might want to mention practices like secure communication and following HIPAA guidelines.

Share constructive ideas based on your past experiences, and express your willingness to contribute to process improvements. It can involve suggesting automation tools or proposing standard operating procedures for complex scheduling situations.

Discuss your passion for helping others, the satisfaction you get from organizing complex schedules, and your understanding of the positive impact this role has on patient care delivery.