Account Service Representative - job 2 of 2

Overview

Inspiration happens here.

At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

What you will get:

• Your sales efforts will not go unrewarded. Our average total compensation for our account service representatives is over $50,000 annually with an uncapped commission structure when monthly goals in wireless, home services, and business sales are exceeded.
• In addition to our hourly and commission structures, we want to invest in your future. Grow with us through our tuition reimbursement/assistance programs, advance in our company with management training programs, or excel right where you are with our retail sales team.
• Prepare for your future with best-in-class retirement benefits like our Employee Stock Ownership Program (ESOP) and 401k, along with extensive medical, dental, and vision insurance options.

What we will expect:

• We strive to engage the exceptional and embrace operational excellence to deliver connectivity and technology solutions that advance our communities and better our customer’s lives.
• Alongside your team, you’ll dominate the telecommunications industry and reap the awards of achieving your sales goals.
• Our vision is to be the best at what we do. That requires working with passion, drive, and a dedication to results; we expect exceptional customer service with the highest level of integrity in all business practices.

Qualifications

What is required:

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• Excellent communication skills.
• A passion for technology is a must – you will have to stay current on the latest devices and plans to be the consultant for our wireless and home services customers.
• Ability to work an irregular schedule – this position is full time with rotating shifts and includes some evenings and Saturdays.

What is even better:

• Two or more years of experience in sales or providing customer-facing solutions in a fast paced or retail environment.
• Proven track record of goal attainment and professional advancement.

Physical Requirements/Working Conditions: Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing computer screen.