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Customer Service Specialist - job 2 of 2

Overview

Bio-Rad is looking for a Customer Service Speicalist (f,m,d) - based in Feldkirchen, Munich area to support our Global Commercial Organisation in the regions of EMEA.

 

How You’ll Make an Impact:

  • Validity and conformity check of commercial agreements
  • Further development and maintenance of the EMEA database with end customer contracts incl. budget reconciliation, information exchange for the sales team and consulting for the latter
  • SOP creation for the EMEA sales organization to support the Bio-Rad guidelines, as well as the implementation, training and optimization of these SOPs
  • Monthly review of all new created long term commercial agreements in CE and EE
  • Review and documentation of the results in the audit portal in accordance with SOX regulation
  • Supporting the Sales and Customer Service teams in the preparation of commercial offers

 

What You Bring:

  • Master's degree (B.A. + 5 years of professional experience) in management/sales/finance or at a business school, with specialization in data management and analysis
  • 3 to 5 years of experience in sales (back office), preferably also experience in marketing and/or business development
  • Ability to solve complex problems, persuasion, synthesis and analysis skills
  • Rigorous/organized and structured
  • Ability to work independent
  • Confident with Excel, very good experience with SAP and Salesforce
  • Good communication skills (verbal and written)
  • Fluent in German and English

This position is in full time and unlimited to be covered. 

 

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

 

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. Bio-Rad is proud to offer a comprehensive compensation program to attract, motivate and retain qualified employees. In addition to a competitive 13 month salary our employees can assess their contribution to the company's success through annual performance reviews. Our benefits include 30 days of paid time-off as well as a vacation allowance, on top of extensive learning and development opportunities, life and accident insurance, a pension scheme, capital-forming benefits, meal allowances, birthday vouchers, and regular team events. Family-friendly trust-based working time models and the option to work remotely allow for maximum flexibility. 

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. 

 

#LI-Hybrid

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Customer Service Specialist, UNAVAILABLE

Join Bio-Rad as a Customer Service Specialist in our Feldkirchen location, and become an essential part of our Global Commercial Organisation for the EMEA region! We’re looking for someone like you to manage and support commercial agreements, ensuring validity and conformity while maintaining our comprehensive EMEA database of customer contracts. You’ll play a key role in budget reconciliations and information exchanges with our dedicated sales team, all while developing SOPs to uphold Bio-Rad’s high standards. Regularly, you'll review long-term commercial agreements in Central and Eastern Europe, documenting results in compliance with SOX regulations. With your robust background in sales support—combined with experience in marketing or business development—you’ll be the go-to expert for our Sales and Customer Service teams, preparing commercial offers that truly wow our customers. At Bio-Rad, you’ll thrive in a culture that encourages career growth and fosters collaboration, making a tangible impact on health and science across the globe!

Frequently Asked Questions (FAQs) for Customer Service Specialist Role at UNAVAILABLE
What are the main responsibilities of a Customer Service Specialist at Bio-Rad?

As a Customer Service Specialist at Bio-Rad, your primary responsibilities include validating and ensuring compliance of commercial agreements, managing the EMEA database of end customer contracts, conducting budget reconciliations, and facilitating information exchange for the sales team. You’ll also create SOPs to support Bio-Rad's guidelines, regularly review long-term agreements, ensure SOX compliance, and offer support in preparing commercial offers.

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What qualifications are required to be a Customer Service Specialist at Bio-Rad?

To qualify as a Customer Service Specialist at Bio-Rad, candidates must possess a Master’s degree (or equivalent experience) in management, sales, finance, or a related field. Additionally, 3-5 years of experience in sales or back office roles along with proficiency in Excel, SAP, and Salesforce are essential. Fluency in German and English is also required to effectively communicate in this role.

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What experience does Bio-Rad value for the Customer Service Specialist position?

Bio-Rad values candidates who have a solid foundation in sales and customer service, as well as experience in marketing and business development. Skills such as problem-solving, analytical thinking, and strong organizational capabilities are critical, along with the ability to work independently and effectively in a team.

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What type of work environment can I expect as a Customer Service Specialist at Bio-Rad?

At Bio-Rad, you can expect a positive and engaging work environment that fosters growth and teamwork. Recently recognized as one of the best places to work, you will be supported by leadership while being encouraged to innovate and drive change. The culture promotes flexibility, with options for remote work and family-friendly policies.

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What benefits does Bio-Rad offer to Customer Service Specialists?

Bio-Rad offers a comprehensive benefits package for Customer Service Specialists including a competitive salary with a 13-month pay, 30 days of paid time off, extensive learning opportunities, and a range of life and health insurance options. Additionally, team-building events and a strong focus on work-life balance demonstrate Bio-Rad’s commitment to employee well-being.

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Common Interview Questions for Customer Service Specialist
Can you describe your experience with managing commercial agreements?

In responding to this question, outline specific instances where you’ve successfully managed commercial agreements. Highlight any relevant processes you followed, any compliance standards you adhered to, and the impact of your work on the business or client relationships.

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How do you prioritize multiple tasks in a fast-paced environment?

Discuss your strategies for effective time management and prioritization, such as using project management tools, setting clear deadlines, and assessing the urgency and importance of tasks to ensure that you stay organized and productive.

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What tools do you use for data management and analysis?

Mention specific tools such as Excel, SAP, and Salesforce that you’re proficient in. Explain how you use these tools to analyze data and inform decision-making, adding any examples of projects where your analysis led to significant outcomes.

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Describe a time when you solved a complex problem for a customer.

Share a detailed example of a challenging situation where you identified the problem, analyzed possible solutions, and implemented a resolution. Make sure to emphasize your thought process and communication with the customer throughout the process.

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How do you ensure compliance with regulations such as SOX?

Discuss your familiarity with compliance regulations, particularly SOX, and describe the steps you take to ensure adherence, including regular audits, documentation, and proactive communication with your team and stakeholders.

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Why is teamwork important in a Customer Service Specialist role?

In your response, express how collaboration enhances service quality and leads to effective problem-solving. Give examples of how your teamwork has contributed to success in previous roles, showcasing your ability to communicate and work well with others.

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How do you handle difficult conversations with customers?

Describe your approach to difficult conversations, focusing on active listening and empathy. Provide an example of how you managed a tough situation and turned it into a positive outcome to emphasize your skills in conflict resolution.

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What motivates you to succeed in a Customer Service role?

Share your passion for helping customers and how that drives your performance. You can also mention your desire to work within a company like Bio-Rad that values high-quality service and impactful work in healthcare.

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How do you keep updated with industry trends?

Explain your proactive approach to staying informed about industry trends through reading articles, attending webinars, or networking with professionals. Highlight how this knowledge enhances your performance and skills in your role.

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What do you believe sets Bio-Rad apart from other companies in the life sciences sector?

In your answer, focus on Bio-Rad’s commitment to innovation, quality, and employee well-being. Reference specific programs or accolades that highlight the company’s dedication to advancing healthcare and supporting its employees, reflecting your research and enthusiasm for the company.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

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