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Dispatcher - job 1 of 2

Overview:

UES is a privately held, rapidly growing engineering and consulting firm with nearly six decades of experience in geotechnical engineering, construction materials testing, building code compliance, threshold inspections and environmental consulting. With more than 3,800 professionals across 80+ branches in high growth markets in the U.S., UES consults on projects of all sizes for public and private clients in industries ranging from transportation and healthcare to commercial, residential, and education.

Experienced and proven, UES is considered a pioneer of the industry and stands at the forefront of emerging technology and best practices. Our work includes public and private clients, as well as public-private partnerships, and consists of projects ranging from transportation and infrastructure to aviation and aerospace. Our engineers, geologists, certified inspectors, scientists, and drillers offer an unwavering commitment to excellence, approaching each project with the knowledge that precision, professionalism, and creative solutions are what drive success and cultivate enduring client relationships.

As UES continues to grow, it’s critical that we have a defined set of values that guide us like a north star. These values need to demonstrate who we are as a company and what we believe. STRIVE stands for Safety, Teamwork, Responsiveness, Integrity, Value, and Excellence.

Summary

The Dispatcher is a key role, responsible for is responsible for the day-to-day job assignment of field engineering technicians. The ideal candidate is a reliable, trustworthy individual who thrives in a fast-paced environment where collaboration and autonomy are valued.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands & Work Environment

• Work is normally performed in a typical interior/office work environment.

• Lifting and/or occasionally moving up to thirty-five pounds can be expected.

• Required to drive, stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk and hear. Body motions and movements include bending, twisting, reaching, stooping, pulling, kneeling, lifting, carrying, and pushing.

Essential Duties and Responsibilities:

Communicates with client representatives for job assignments using a professional phone and email etiquette.
Documents conversations with clients and prepares work orders
Coordinates job assignments in relation to technician locations to maximize production and minimize vehicle travel time and fuel usage utilizing online dispatching software
Coordinate and manage the schedule of all field technicians
Documents technician's Paid Time Off (PTO) usage
Coordinates laboratory sample retrieval (concrete cylinders, soil samples) and notifies the laboratory supervisor of pending rushes
Builds and maintains "team spirit" among the field technicians
Maintains close communication with Assistant Dept. Manager and Field Services Supervisor and respond to problems in the field
Maintains log of Nuclear Device check in and out, distributes dosimeter badges to technicians
Communicates with the Administrative Assistant assigned to project set up information
Assist, when necessary, the Productivity Project Manager with work orders and technician paperwork issues
For those clients requiring Purchase Orders, obtains, and organizes all purchase orders before scheduling a technician to perform work
Follows safety procedures
Other duties may be assigned

Required Qualifications:

High school diploma or general education degree (GED) preferred.
One to three years of related experience and/or training.
Knowledge of field and laboratory procedures.
Previous experience in the AEC industry.
Valid Driver's License
Prior Logistics/Scheduling preferred

Who We Are:

UES provides essential engineering services for some of the most prominent and significant projects in the nation. Our team members, from our drillers to administrative staff, contribute directly to projects that transform communities. With some of the greatest talent in Geotechnical Engineering, Construction Materials Testing and Inspection, Code Compliance, Environmental, Occupational Health & Safety, and Building Envelope, we are committed to delivering groundbreaking solutions for our clients. At the core of our success is our team members who make it all possible. We know that the projects we deliver are only as good as our people, which is why we offer enriching opportunities for career growth at every level.

Growing in Excellence

As the #1 fastest growing AEC firm on The Zweig Group's Hot Firm list in 2021, UES is poised to lead our industry into the future. As we evolve from a one-man operation to a company spanning 75 branches and 3,500 employees, we’re looking for enthusiastic talent to launch their careers and grow along with us.

Why Work at UES?

We value the individual contributions of our employees, and we show this through providing great benefits. Please ask your recruiter what benefits plans apply to you.

Check out our website: https://teamues.com/

#GroundedInExcellence

EEO/AA/Disability/Veteran Universal Engineering Sciences is a Drug-Free Workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

What You Should Know About Dispatcher, Universal Engineering Sciences

Are you ready to take the next step in your career with UES as a Dispatcher in beautiful Miami, FL? At UES, we pride ourselves on being a respected leader in engineering and consulting services with nearly six decades of experience. As a Dispatcher, you’ll play a pivotal role in the day-to-day operations of our field engineering technicians. This isn’t just any job; it's a chance to work in a fast-paced, collaborative environment where your efforts directly contribute to important projects that have a real impact on communities. You’ll get to communicate with clients, coordinate job assignments, and manage technician schedules all while utilizing our advanced dispatching software. If you thrive on organization and communication, this position will be a great fit for you. We believe in fostering a strong team spirit among our technicians, and your leadership will help maintain that morale. And if you're someone who enjoys multitasking and is detail-oriented, you’ll find this role to be both challenging and rewarding. In return, you’ll work with some of the best in the business and enjoy opportunities for career growth and development. UES values the skills you bring to the table and strives to provide an environment where you can flourish professionally. Join us in shaping the future of engineering while enjoying a fulfilling and dynamic workplace. Let’s build a great future together at UES!

Frequently Asked Questions (FAQs) for Dispatcher Role at Universal Engineering Sciences

What are the responsibilities of a Dispatcher at UES?

As a Dispatcher at UES, your primary responsibilities include communicating with client representatives to assign jobs, managing technician schedules to maximize efficiency, and documenting interactions professionally. You'll also coordinate the retrieval of laboratory samples and maintain close communication with management and technicians to address any issues in the field.