Job details

Front Office Coordinator, Endocrinology

Company Description

At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

Job Description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
Calls patients to verify appointments.
Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
Schedules patients for physician visit. Maintains and updates appointment calendars.
Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
Notifies clinical personnel of patient arrival.
Maintains entry log of incoming visitors.
Processes and delivers departmental mail.
Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
Tracks down labs on patients and follows up with lab companies when errors occur.
Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
Pulls and prepares charts for current and follow-up appointments.
Processes and maintains medical records in accordance with records protocols.
Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
Performs other duties as assigned.

Qualifications

Education and Experience

High School Diploma or equivalent (GED) is required.
One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
Certification in scheduling and registration preferred.

Knowledge, Skills and Abilities

Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
Prior experience and demonstrated competence with patient or customer information systems.
Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $17.87-$22.11
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide

University of Maryland Medical System Glassdoor Company Review

3.5

University of Maryland Medical System DE&I Review

3.6

CEO of University of Maryland Medical System

Mohan Suntha, MD, MBA

Approve of CEO

Average salary estimate

$19990 / YEARLY (est.)

min

max

$17870K

$22110K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front Office Coordinator, Endocrinology, University of Maryland Medical System

At the University of Maryland Charles Regional Medical Center (UM CRMC), we’re looking for a dedicated Front Office Coordinator for our Endocrinology department in Waldorf, MD. If you thrive on making a difference in people’s lives and enjoy working in a collaborative environment, this is the perfect opportunity for you! In this role, you'll be the friendly face that welcomes patients as they arrive, managing various clerical activities to support our clinical operations. You’ll be responsible for scheduling appointments, verifying patient information, and ensuring that all provider schedules are filled accurately. Your exceptional customer service skills will shine as you handle telephone inquiries, assist patients with registration, and collect copayments. You’ll even play a role in preparing examination rooms and coordinating necessary files and patient information. With your knack for organization and communication, you will ensure a smooth and welcoming experience for everyone who walks through our doors. If you have at least one year of customer service experience and a pleasant demeanor, we want to hear from you! Join our team, where we take pride in our supportive environment and commitment to patient care.

Frequently Asked Questions (FAQs) for Front Office Coordinator, Endocrinology Role at University of Maryland Medical System

What are the main responsibilities of a Front Office Coordinator at UM CRMC?

As a Front Office Coordinator at the University of Maryland Charles Regional Medical Center, you'll handle a variety of clerical tasks including customer service, telephone management, patient scheduling, and registration. You'll also verify patient information, manage copay collections, and prepare examination rooms, making sure all patient interactions run smoothly.