Keyholder (PT) - South Coast Plaza

The Part Time Keyholder at UNTUCKit in South Coast Plaza is charged with numerous responsibilities, ensuring smooth store operations through leadership and effective customer service. This includes opening and closing procedures, maintaining a tidy sales floor, training and mentoring associates, and handling inventory management in the stock room. Additionally, the Keyholder is pivotal in creating an engaging shopping environment, assessing customer needs, and promoting products effectively. Their role is essential in fostering a positive culture within the team while exemplifying UNTUCKit's core values.

To qualify for the Part Time Keyholder position at UNTUCKit, candidates should possess proven experience in retail management or a similar role. A solid understanding of sales principles and customer service practices is necessary, along with excellent communication and interpersonal skills. Additionally, familiarity with Apple products and Omni-channel POS systems will be beneficial. A high school diploma or equivalent is required, and flexibility in scheduling, including availability on evenings and weekends, is important for this role.

UNTUCKit prioritizes customer satisfaction through the pivotal role of the Part Time Keyholder. The Keyholder is trained to actively engage with customers, assess their needs, and provide relevant information about products, ensuring they have a positive shopping experience. By maintaining a clean and inviting store environment and training staff on product features and customer interaction, the Keyholder plays a crucial part in exceeding customer expectations and fostering loyalty to the brand.

The Part Time Keyholder position at UNTUCKit offers a competitive pay range of $19 to $20 per hour. This pay structure reflects the importance of the role in driving retail success and customer satisfaction. Additionally, employees enjoy a variety of benefits, including a retirement plan, paid time off, and opportunities for training and development, ensuring a comprehensive and fulfilling employment experience.

The work environment for a Part Time Keyholder at UNTUCKit is described as casual, fun, and supportive. This role is designed to inspire collaboration and engagement among team members, with a strong focus on effective communication and team support. Through a dedication to core values like kindness and ownership, the store atmosphere encourages employees to contribute positively and feeling motivated to bring their best to the shop each day.

In your response, highlight specific roles where you’ve had management responsibilities, focusing on what you've learned about leading teams and engaging customers. Discuss relevant achievements, like improving sales or enhancing customer satisfaction, and connect these experiences to the expectations for the Keyholder position at UNTUCKit.

Talk about the techniques you use to foster collaboration, motivation, and encouragement within your team. Discuss your values around communication and how you might implement UNTUCKit's core values in fostering a supportive atmosphere at work.

Explain your approach to customer service by providing concrete examples of how you've handled customer inquiries, complaints, and how you've gone above and beyond to deliver exceptional experiences. Stress the importance of understanding customer needs and the role of effective communication in delivering satisfaction.

Share examples of how you've managed stress in retail settings, focusing on time management, prioritizing tasks, and maintaining a calm demeanor. Discuss techniques you use to ensure that customer service remains a top priority, even during peak times.

This is your chance to align your skills and experiences with the unique needs of UNTUCKit. Discuss your leadership style, customer service focus, and your passion for the brand. Mention any specific knowledge you have about their products or values that would support your application.

Provide a detailed example that demonstrates your ability to effectively train staff. Discuss the strategies you used to ensure they understood policies, procedures, and customer interaction techniques, while also noting how you provided continuous support and feedback.

Share a real-life example of how you’ve effectively dealt with a challenging customer. Highlight your approach in listening, empathizing, and finding a resolution that satisfied the customer while also adhering to company policies.

Discuss your hands-on experience with managing stock levels, conducting physical counts, and using inventory management systems. Provide examples of how you’ve helped to reduce shrinkage or improved inventory accuracy.

Outline your methods for keeping informed about retail trends, market research, and competitor offerings. You can mention specific resources like industry publications, networking events, or training sessions you participate in that align with the UNTUCKit brand.

Address the aspects of retail that inspire you, such as working with customers, being part of a team, or enjoying the dynamic nature of the environment. Showcase how your passion for retail aligns with UNTUCKit's culture and values.