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Optical Sales Associate 11197

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
What You Should Know About Optical Sales Associate 11197, U.S .Vision

If you're looking for an exciting role that combines your passion for customer service and your interest in eye care, look no further than the Optical Sales Associate position at US Vision! With a rich history spanning over a century, US Vision prides itself on providing exceptional eyewear and eye care services. As an Optical Sales Associate, you will be key in delivering a professional, positive experience for our patients and customers. You'll be working closely with the Optical Sales Manager to commit to excellence in customer service, driving sales, and ensuring all operational processes run smoothly. Engaging with customers to uncover their unique eyewear needs and recommending the perfect products is just part of your role. Your polished communication skills will shine as you educate customers about their purchases using our CURE selling model. Embracing a diverse work environment while maintaining punctuality and reliability will help you thrive in this energetic position. Plus, we offer a supportive workplace that values inclusivity! You're invited to join the US Vision team, where your self-motivation and creative problem-solving will not only be welcomed but celebrated. Get ready for a role that promises both challenges and rewards, and steer your career in the right direction with us!

Frequently Asked Questions (FAQs) for Optical Sales Associate 11197 Role at U.S .Vision
What are the primary responsibilities of an Optical Sales Associate at US Vision?

As an Optical Sales Associate at US Vision, your primary responsibilities include delivering excellent customer service, driving sales, and maintaining operational processes. You'll engage with customers to identify their eyewear needs, recommend suitable products, and educate them about their purchases using the CURE selling model. Collaborating with the Optical Sales Manager, you'll be accountable for achieving personal and store goals while ensuring a positive experience for patients and customers.

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What qualifications are needed to apply for an Optical Sales Associate position at US Vision?

To qualify for the Optical Sales Associate position at US Vision, candidates should preferably have some optical or retail experience. Strong sales abilities, polished communication skills, and a customer-centric approach are crucial. Additionally, being tech-savvy enough to use POS and computer systems, having a flexible schedule, and the ability to work with diverse people is important for success in this role.

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Is experience required for the Optical Sales Associate role at US Vision?

While previous optical retail experience is preferred for the Optical Sales Associate role at US Vision, it is not mandatory. We value a strong sales ability, effective communication skills, and a willingness to learn and adapt. If you're passionate about customer service and eager to engage with a variety of clients, we'd love to hear from you!

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What is the work environment like for an Optical Sales Associate at US Vision?

The work environment for an Optical Sales Associate at US Vision is dynamic and fast-paced. You'll be interacting with diverse customers daily, providing them with exceptional service and meeting their eyewear needs. The company fosters a supportive and inclusive atmosphere, encouraging self-motivation and creativity among team members. You'll also appreciate the emphasis on reliability and teamwork, making it a fantastic place to grow your career.

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What benefits does US Vision offer for Optical Sales Associates?

US Vision offers a comprehensive benefits package for Optical Sales Associates, including health care plans (medical, dental, and vision), retirement plans (401k, IRA), life insurance options, and paid time off for vacation, sick days, and public holidays. These benefits are designed to support your well-being and help you thrive both personally and professionally.

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Common Interview Questions for Optical Sales Associate 11197
Can you describe your experience with customer service?

When answering this question, focus on specific examples that illustrate your customer service skills. Talk about situations where you successfully resolved a customer's issue or enhanced their shopping experience. Show that you understand the importance of customer satisfaction and how it relates to sales.

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How would you handle a difficult customer?

In your response, emphasize the importance of patience and empathy when dealing with difficult customers. Discuss steps you would take to listen to their concerns, reassure them, and find a solution. Highlight the goal of transforming a negative experience into a positive one.

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What do you know about our CURE selling model?

Demonstrating knowledge about US Vision's CURE selling model shows your preparation for the interview. Be ready to explain the model and how it emphasizes connecting with customers, uncovering their needs, recommending items, and educating them about their eyewear choices.

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Why do you want to work at US Vision?

Your answer should reflect your understanding of US Vision's reputation in the industry and your interest in the field of eye care. Mention how the company's commitment to providing excellent customer service aligns with your values and career goals.

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Can you provide an example of a successful sale you made?

Share a specific story detailing how you identified a customer's needs, what solutions you proposed, and how you closed the sale. Highlight any techniques you used in your approach and the impact it had on the overall customer experience.

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What would you do if you were not meeting your sales targets?

Discuss how you would assess your current strategies and seek feedback to improve. Mention that you'd implement new techniques, conduct market research, or collaborate with colleagues to discover effective sales techniques. Showing your willingness to adapt and learn is key.

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How do you prioritize your tasks during busy periods?

Explain your method for prioritizing tasks, such as assessing which customers need immediate assistance, addressing essential operational needs, and managing inventory. Highlight time-management skills and your ability to stay organized under pressure.

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What keys to success in this role do you believe are important?

Highlight qualities such as strong communication skills, a customer-centric approach, adaptability, and the ability to work as part of a team. Mention how these traits contribute to not just individual success, but also to the success of the overall store.

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How would you educate a customer on their eyewear choices?

Talk about your approach to helping customers understand their options, emphasizing clarity and patience. You could mention explaining specific features of eyewear, fitting the glasses properly, and addressing any questions they might have about maintenance or care.

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Can you describe a time you received constructive feedback and how you responded?

In answering, provide a specific example of feedback you received, the steps you took to improve upon it, and the outcome. Emphasize your openness to constructive criticism and your commitment to continuous personal and professional development.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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DATE POSTED
December 15, 2024

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