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Optical Sales Associate, FT 35047

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970’s, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov’s and AAFES.

What you’ll do:

The successful Optical Sales Associate delivers excellence to provide a professional and positive experience for all patients, customers, colleagues, and business partners and works with the Optical Sales Manager in the:

  • Commitment to deliver excellence in customer service and satisfaction
  • Driving of sales and controlling expenses
  • Accountability to achieve personal and store goals
  • Execution of effective operational and procedural processes
  • Engaging with patients and customers to fulfill prescriptive eyewear needs

What we need:

  • Optical / Retail skills preferred
  • Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model
  • Polished and professional communication and customer-centric service skills
  • Able to use POS and computer systems
  • Capable of working with and servicing and interacting with diverse people
  • Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
  • Reliability and punctuality in attendance
  • Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
  • Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
What You Should Know About Optical Sales Associate, FT 35047, U.S .Vision

If you're passionate about eyewear and providing top-notch customer service, then the Optical Sales Associate position at US Vision is the perfect opportunity for you! With over a century of experience in eye care, US Vision has established itself as a trusted name, boasting more than 350 locations across various retail environments. As an Optical Sales Associate, you'll play a crucial role in delivering an exceptional customer experience. Your days will be filled with engaging with customers, fulfilling their prescriptive eyewear needs, and assisting with various optical products. You’ll work collaboratively with the Optical Sales Manager to drive sales, maintain operational excellence, and ensure that our customers leave extremely satisfied. The ideal candidate will possess strong retail skills and sales abilities, allowing them to connect with customers and understand their needs effectively. Additionally, polished communication skills and a customer-centric approach are essential to educate customers on their eyewear purchases. Flexibility in scheduling, including weekends and holidays, is needed to meet the dynamic demands of the business. At US Vision, we promote a diverse and inclusive workplace fostering growth and learning, where every team member's contribution is valued. If you’re self-motivated, reliable, and eager to take on a role that lets you blend your sales savvy with your love for eyewear, we can’t wait to meet you! Join us in making a meaningful impact in eye care and customer satisfaction!

Frequently Asked Questions (FAQs) for Optical Sales Associate, FT 35047 Role at U.S .Vision
What responsibilities does an Optical Sales Associate at US Vision have?

The Optical Sales Associate at US Vision is responsible for delivering outstanding customer service and enhancing the customer experience. This role involves engaging with patients to understand their eyewear needs, providing product recommendations based on those needs, and facilitating the purchase process. Additionally, you will work closely with the Optical Sales Manager to meet sales goals and ensure operational success, maintaining high standards of service throughout.

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What qualifications are needed to become an Optical Sales Associate at US Vision?

To become an Optical Sales Associate at US Vision, preferred qualifications include prior optical or retail experience, strong sales capabilities, and polished communication skills. It's important to be able to relate to various customer demographics and offer an inclusive customer journey. Familiarity with point-of-sale systems and the ability to multitask in a fast-paced environment are crucial for success in this role.

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How does US Vision ensure customer satisfaction through its Optical Sales Associates?

US Vision places a strong emphasis on customer satisfaction by utilizing the CURE selling model, which allows Optical Sales Associates to connect with customers effectively. Associates are trained to uncover customer needs, recommend suitable optical products, and educate customers about their purchases. This proactive approach ensures that each visit enhances customer knowledge while meeting their eyewear needs.

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What career growth opportunities are available for Optical Sales Associates at US Vision?

Optical Sales Associates at US Vision have numerous opportunities for career growth. By demonstrating strong performance and a commitment to excellence, individuals can advance to supervisory roles or managerial positions within the store. Additionally, skills developed in this role are transferable, providing pathways into various retail or optical-focused careers.

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Are there specific working hours for the Optical Sales Associate role at US Vision?

The Optical Sales Associate position at US Vision requires flexibility in working hours, including weekends and selected holidays to accommodate customer demand and special sales events. While specific hours may vary by location, associates can expect a dynamic work schedule that promotes the excitement of retail sales.

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Common Interview Questions for Optical Sales Associate, FT 35047
How do you handle customer complaints as an Optical Sales Associate?

When addressing customer complaints, it's essential to remain calm and listen actively. Acknowledge their concerns, empathize with their experience, and offer a solution. It's important to communicate clearly about next steps and follow up to ensure the issue is resolved satisfactorily.

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Can you describe a time when you had to meet a sales goal as an Optical Sales Associate?

In a previous role, I was tasked with increasing sales during a promotional period. I achieved this by engaging with customers more actively, setting personalized follow-ups, and collaborating with my team on promotional displays. It's critical to track progress and adapt strategies to meet or exceed the target.

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What methods do you use to connect with customers in a retail setting?

Building rapport with customers involves using open body language, maintaining eye contact, and asking open-ended questions to understand their needs better. Furthermore, sharing product knowledge and relating it back to their personal experience fosters a strong connection.

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How do you stay updated on new products and trends in the optical industry?

Staying informed about product innovations and industry trends is crucial. I subscribe to optical industry newsletters, participate in training sessions offered by the company, and actively engage with colleagues to share insights. Attending trade shows can also be beneficial.

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Describe the CURE selling model and how you would use it.

The CURE selling model focuses on connecting with customers, uncovering their needs, recommending fitting solutions, and educating them on product choices. I would approach each customer interaction by first understanding their interests, guiding them through relevant options, and providing thorough explanations to empower their purchasing decision.

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What do you think is the most important skill for an Optical Sales Associate?

I believe that effective communication is the most essential skill for an Optical Sales Associate. Being able to convey information in an easy-to-understand manner ensures that customers feel informed and confident in their decisions. This skill also aids in resolving misunderstandings and challenges that may arise.

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How do you prioritize tasks in a busy retail environment?

In a busy retail environment, I prioritize tasks based on urgency and the needs of the customers. Attending to customers first, especially those waiting for assistance, is crucial, and then I organize other responsibilities by deadlines or scheduled promotions. Utilizing checklists can also help manage tasks effectively.

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What experience do you have with POS and computer systems?

I have hands-on experience using various POS systems, including managing customer transactions, returns, and inventory tracking. Familiarity with computer software for scheduling and email communications is essential for efficient store operation and customer engagement.

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How do you ensure a positive experience for diverse customers?

To ensure a positive experience for diverse customers, I practice active listening, remain open-minded, and adapt my communication style as necessary. Understanding cultural sensitivities and offering personalized attention tailored to individual needs goes a long way in fostering an inclusive environment.

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What motivates you to work in sales, particularly in the optics field?

I am genuinely motivated by the impact I can have on customers' lives through eyewear. Helping someone find the right pair of glasses or sunglasses and seeing their satisfaction is incredibly rewarding. Being in sales also allows me to engage with a variety of people, which keeps the experience fresh and exciting.

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U.S. Vision, located in Glendora, New Jersey, is a manufacturer and distributor of prescription glasses and optical lenses.

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Full-time, on-site
DATE POSTED
January 11, 2025

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